Hello everyone. I've got a MSI GE70 Apache Pro laptop that needs to be sent in for repairs for what seems to be a hardware problem with the screen. While that's a problem in and of itself, I don't think it's something I can fix myself and the warranty is still valid, so I'd like to send it in for repairs with the MSI service center. This leads to my two questions:
1) Is it safe to send a computer through a mail service? (Post Canada, Fedex, USPS, anything of the sort.) I'm concerned my computer would accumulate more damage along the way if its package was thrown around. There's no easy way for me to get the computer there and back otherwise, though, as the service center is nearly 2000km away.
2) Should I system restore my computer before sending it out? I certainly don't want any employees snooping around in my files. I see that encryption may be an option, but I have no experience with file encryption and don't want to inadvertently lock the techs out of my computer entirely, as they might need to check settings or what not to help fix my problem.
I look forward to hearing your advice. Thanks!