Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Questions about sending a computer in for repairs


  • Please log in to reply
2 replies to this topic

#1 thisisRW

thisisRW

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:10:06 AM

Posted 15 August 2016 - 08:31 AM

Hello everyone. I've got a MSI GE70 Apache Pro laptop that needs to be sent in for repairs for what seems to be a hardware problem with the screen. While that's a problem in and of itself, I don't think it's something I can fix myself and the warranty is still valid, so I'd like to send it in for repairs with the MSI service center. This leads to my two questions:

 

1) Is it safe to send a computer through a mail service? (Post Canada, Fedex, USPS, anything of the sort.) I'm concerned my computer would accumulate more damage along the way if its package was thrown around. There's no easy way for me to get the computer there and back otherwise, though, as the service center is nearly 2000km away.

 

2) Should I system restore my computer before sending it out? I certainly don't want any employees snooping around in my files. I see that encryption may be an option, but I have no experience with file encryption and don't want to inadvertently lock the techs out of my computer entirely, as they might need to check settings or what not to help fix my problem.

 

I look forward to hearing your advice. Thanks!



BC AdBot (Login to Remove)

 


#2 Didier Stevens

Didier Stevens

  • BC Advisor
  • 2,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:06 PM

Posted 15 August 2016 - 09:00 AM

2) Personally, I would make a backup of my system and data, do a secure delete of all my data, and then do a system reset.


Didier Stevens
http://blog.DidierStevens.com
http://DidierStevensLabs.com

SANS ISC Senior Handler
Microsoft MVP 2011-2016 Consumer Security, Windows Insider MVP 2016-2019
MVP_Horizontal_BlueOnly.png

 

If you send me messages, per Bleeping Computer's Forum policy, I will not engage in a conversation, but try to answer your question in the relevant forum post. If you don't want this, don't send me messages.

 

Stevens' law: "As an online security discussion grows longer, the probability of a reference to BadUSB approaches 1.0"


#3 Voidz

Voidz

  • Members
  • 75 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:England
  • Local time:02:06 PM

Posted 20 August 2016 - 09:17 AM

Yes, It's safe to use mail service aslong as you follow the packaging instructions, get a heavy, double wall corrugated carboard box that is a bit bigger than the laptop, and put the laptop in, after this, put protective layers of air pillows, bubble wrap or polystyrene all around the laptop. Keep in mind that after the protective layers are on, the laptop shouldn't be able to move at all.

 

NOTE: The company that you're sending it to isn't responsible for data loss, back up your data..

 

NOTE: The mail service wont take responsibility if the product is damaged while transported due to you not packaging correctly.


Edited by Voidz, 20 August 2016 - 09:18 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users