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Questions about sending a computer in for repairs

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#1 thisisRW


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Posted 15 August 2016 - 08:31 AM

Hello everyone. I've got a MSI GE70 Apache Pro laptop that needs to be sent in for repairs for what seems to be a hardware problem with the screen. While that's a problem in and of itself, I don't think it's something I can fix myself and the warranty is still valid, so I'd like to send it in for repairs with the MSI service center. This leads to my two questions:


1) Is it safe to send a computer through a mail service? (Post Canada, Fedex, USPS, anything of the sort.) I'm concerned my computer would accumulate more damage along the way if its package was thrown around. There's no easy way for me to get the computer there and back otherwise, though, as the service center is nearly 2000km away.


2) Should I system restore my computer before sending it out? I certainly don't want any employees snooping around in my files. I see that encryption may be an option, but I have no experience with file encryption and don't want to inadvertently lock the techs out of my computer entirely, as they might need to check settings or what not to help fix my problem.


I look forward to hearing your advice. Thanks!

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#2 Didier Stevens

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Posted 15 August 2016 - 09:00 AM

2) Personally, I would make a backup of my system and data, do a secure delete of all my data, and then do a system reset.

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#3 Voidz


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Posted 20 August 2016 - 09:17 AM

Yes, It's safe to use mail service aslong as you follow the packaging instructions, get a heavy, double wall corrugated carboard box that is a bit bigger than the laptop, and put the laptop in, after this, put protective layers of air pillows, bubble wrap or polystyrene all around the laptop. Keep in mind that after the protective layers are on, the laptop shouldn't be able to move at all.


NOTE: The company that you're sending it to isn't responsible for data loss, back up your data..


NOTE: The mail service wont take responsibility if the product is damaged while transported due to you not packaging correctly.

Edited by Voidz, 20 August 2016 - 09:18 AM.

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