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Random BSOD, Hang, Freeze either PC In Idle or In Use.


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#1 Cyclonechuah

Cyclonechuah

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Posted 15 August 2016 - 06:39 AM

Hello,

The Issue has been getting more frequent as i upgraded from Windows 8.1 to Windows 10.
I've been getting into BSOD and also Kernel-Power 41, Freeze.
Windows Log has been giving me "The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{8a998271-5335-11e6-bdc5-806e6f6e6963}#0000000000007E00."

This is driving me crazy.

Please guide me from here, i will post any kind of information that you guys requested, so far i only have the minidump file, while sometimes PC Hang and Freeze, i don't think it manage to generate any dump files.

Edit : Added perfmon.zip, please wait while sysnativebsodcollection is generating.
Edit2 : Added SysnativeFileCollectionApp.zip

· OS - Windows 8.1, 8, 7, Vista ?
Windows 10 Pro

· x86 (32-bit) or x64 ?
x64

· What was original installed OS on system?
It was Windows 7 Pro, then upgraded to Windows 8.1 Pro, But i did a fresh new install upgrade on Windows 10 without transfering setting, but keep the file.

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Not OEM, Full Retail Version

· Age of system (hardware)
Age 3~7 Years, PSU is 7 Years old, while some parts were upgraded or added.
· Age of OS installation - have you re-installed the OS?
Upgraded from 8.1 Pro to Windows 10 Pro on 29/July/2016(fresh install without transfer old setting but keep old file)
· CPU
Corei7-4770K CPU

· Video Card
Nvidia GeForce GTX 680
· MotherBoard - (if NOT a laptop)
MSI Z87 Mpower

· Power Supply - brand & wattage (skip if laptop)
Seasonic X660 660w


· System Manufacturer
???

· Exact model number (if laptop, check label on bottom)
None


· Laptop or Desktop?
Desktop

Attached Files


Edited by Cyclonechuah, 15 August 2016 - 07:14 AM.


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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 16 August 2016 - 06:11 AM

Your UEFI/BIOS (version V1.11) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

J: and M: drives have less than 10% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

You have 6 hard drives.  Although Seasonic is a great brand, I have to wonder if 660 watts is enough to power all necessary equipment on your system - AND - if a 7 year old PSU has lost much of it's efficiency.

 

Many, many DMRCDeviceMetadataPackageFailure errors in the WER section of the MSINFO32 report.

More info on these errors here:  https://www.google.com/search?q=dmrcdevicemetadatapackagefailure&ie=utf-8&oe=utf-8

 

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Intel SmartConnect is no longer supported in W10.

Please uninstall it's software from Control Panel...Programs and Features

Then go into the BIOS/UEFI and disable it there also.

 

There's a lot of audio drivers that date from well before W10 was released (as early as 2009/10/11).

Also, the bluetooth drivers are older and need updating also.

Please see the list below and update all of the programs associated with these older drivers.

 

If, after all of the above, the BSOD's continue, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Aug 15 07:13:31.163 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081516-14375-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 8:14:07.815
*** WARNING: Unable to verify timestamp for win32kfull.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kfull.sys
Probably caused by :win32kfull.sys ( win32kfull+1c3b25 )
BugCheck 139, {2, ffffd00026c04c00, ffffd00026c04b58, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000002, Stack cookie instrumentation code detected a stack-based
    buffer overrun.
Arg2: ffffd00026c04c00, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00026c04b58, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
PROCESS_NAME:  opera.exe
FAILURE_BUCKET_ID: 0x139_MISSING_GSFRAME_win32kfull!unknown_function
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V1.11
  BIOS Release Date             05/11/2015
  Manufacturer                  MSI
  Product Name                  MS-7818
  Baseboard Product             Z87 MPOWER (MS-7818)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 13 21:19:26.357 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081416-17078-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:2 days 6:55:14.008
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+a4 )
BugCheck EF, {ffffe0013b068080, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffe0013b068080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_33b09700_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V1.11
  BIOS Release Date             05/11/2015
  Manufacturer                  MSI
  Product Name                  MS-7818
  Baseboard Product             Z87 MPOWER (MS-7818)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 10 02:45:17.728 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081016-15718-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:1 days 3:00:12.025
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
Probably caused by :USBXHCI.SYS ( USBXHCI+10770 )
BugCheck D1, {68, 7, 0, fffff800f6310770}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000068, memory referenced
Arg2: 0000000000000007, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff800f6310770, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_USBXHCI!unknown_function
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V1.11
  BIOS Release Date             05/11/2015
  Manufacturer                  MSI
  Product Name                  MS-7818
  Baseboard Product             Z87 MPOWER (MS-7818)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug  2 18:55:56.672 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080316-15359-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 14:14:36.166
*** ERROR: Module load completed but symbols could not be loaded for usbehci.sys
Probably caused by :usbehci.sys ( usbehci+47c3 )
BugCheck FE, {6, ffffe00104bbc1a1, 4f444648, 0}
BugCheck Info: BUGCODE_USB_DRIVER (fe)
Arguments:
Arg1: 0000000000000006, USBBUGCODE_BAD_SIGNATURE An Internal data structure (object)
    has been corrupted.
Arg2: ffffe00104bbc1a1, Object address
Arg3: 000000004f444648, Signature that was expected
Arg4: 0000000000000000
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xFE_BAD_SIGNATURE_usbehci!unknown_function
CPUID:        "Intel® Core™ i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
  BIOS Version                  V1.7
  BIOS Release Date             12/02/2013
  Manufacturer                  MSI
  Product Name                  MS-7818
  Baseboard Product             Z87 MPOWER (MS-7818)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Aug 15 07:13:31.163 2016 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
vrtaucbl.sys                Mon Feb 15 12:07:10 2010 (4B797F3E)
evolve.sys                  Sat Aug  7 00:47:00 2010 (4C5CE544)
pneteth.sys                 Fri Nov 25 00:25:50 2011 (4ECF26DE)
tosrfcom.sys                Tue Jun 12 08:21:05 2012 (4FD73431)
tosporte.sys                Fri Jul 27 03:34:04 2012 (5012446C)
Tosrfhid.sys                Tue Jul 31 22:50:35 2012 (5018997B)
Toshidpt.sys                Tue Jul 31 22:51:22 2012 (501899AA)
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
tosrfusb.sys                Sun Jun 22 05:30:41 2014 (53A6A241)
tosrfbd.sys                 Thu Oct 23 20:55:41 2014 (5449A38D)
RTCore64.sys                Fri Apr 24 03:01:47 2015 (5539EA5B)
NETwew01.sys                Mon May  4 08:52:24 2015 (55476B88)
cmudaxp.sys                 Tue Jun  2 05:11:20 2015 (556D7338)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
e22w10x64.sys               Fri Aug 28 17:05:38 2015 (55E0CD22)
asstahci64.sys              Thu Oct  1 03:34:51 2015 (560CE21B)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
idmwfp.sys                  Wed Jan 27 11:45:02 2016 (56A8F40E)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
LGVirHid.sys                Sat Feb 27 00:18:47 2016 (56D131B7)
LGJoyXlCore.sys             Sat Feb 27 00:18:51 2016 (56D131BB)
LGBusEnum.sys               Sat Feb 27 00:18:54 2016 (56D131BE)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
RTKVHD64.sys                Tue Apr 26 07:58:01 2016 (571F57C9)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
ehdrv.sys                   Tue May 24 07:57:53 2016 (574441C1)
epfwwfp.sys                 Tue May 24 07:58:41 2016 (574441F1)
EpfwLWF.sys                 Tue May 24 07:58:42 2016 (574441F2)
epfw.sys                    Tue May 24 07:58:49 2016 (574441F9)
ekbdflt.sys                 Tue May 24 08:00:55 2016 (57444277)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
eamonm.sys                  Thu Jun  9 06:05:38 2016 (57593F72)
SbieDrv.sys                 Tue Jun 14 17:57:40 2016 (57607DD4)
cfosspeed6.sys              Wed Jun 29 04:43:08 2016 (57738A1C)
nvlddmkm.sys                Wed Jul 20 19:54:47 2016 (57900F47)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug  2 18:55:56.672 2016 (UTC - 4:00)**************************
em015_64.dat                Thu Aug  6 05:05:59 2015 (55C32377)
xusb22.sys                  Thu Oct 29 22:41:10 2015 (5632D8C6)
em008_64.dat                Mon Apr 25 03:55:01 2016 (571DCD55)
em018_64.dat                Wed Jul 13 07:03:39 2016 (5786200B)
em006_64.dat                Wed Jul 13 11:00:32 2016 (57865790)
em042_64.dat                Tue Aug  2 01:35:24 2016 (57A0311C)


http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=vrtaucbl.sys
http://www.carrona.org/drivers/driver.php?id=evolve.sys
http://www.carrona.org/drivers/driver.php?id=pneteth.sys
http://www.carrona.org/drivers/driver.php?id=tosrfcom.sys
http://www.carrona.org/drivers/driver.php?id=tosporte.sys
http://www.carrona.org/drivers/driver.php?id=Tosrfhid.sys
http://www.carrona.org/drivers/driver.php?id=Toshidpt.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=tosrfusb.sys
http://www.carrona.org/drivers/driver.php?id=tosrfbd.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=NETwew01.sys
http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
e22w10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=asstahci64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
http://www.carrona.org/drivers/driver.php?id=EpfwLWF.sys
http://www.carrona.org/drivers/driver.php?id=epfw.sys
ekbdflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys
http://www.carrona.org/drivers/driver.php?id=cfosspeed6.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=em015_64.dat
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=em008_64.dat
http://www.carrona.org/drivers/driver.php?id=em018_64.dat
http://www.carrona.org/drivers/driver.php?id=em006_64.dat
em042_64.dat - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.




 
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