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Generic Host Process For Win32 Services...


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#1 swinggypsy

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Posted 15 August 2006 - 11:34 PM

I see a thread here with a similar problem to what I am about to describe, but the faq for these forums said not to piggyback on other people's threads, so forgive me if this was the wrong thing to do. :thumbsup:

THE PROBLEM:
Anywhere from 3-50 minutes after establishing a dialup connection to the internet, I get an error popup window with the message that "Generic Host Process for Win32 Services has encountered a problem and must shut down." The window has a link that brings up a second window which says "Error Signature" and lists a number of items, all of which say 0 (zero) or 0.0.0.0 or "unknown". This second window also has a link which brings up a third window listing two files located in a temp folder down a tree in the documents and settings folder. The two files which are always listed are these: "svchost.exe.mdmp" and "appcompat.txt".

When the error message appears, I lose my internet connection either immediately or within a few minutes (sometimes I can continue to browse or play my internet game, World of Warcraft, another couple minutes). Although the connection eventually fails, the connected icon remains on my taskbar, although both the little computers of the icon are blank. Right-clicking the icon brings up the usual options, but selecting them does nothing. Trying to reconnect to the internet fails. The only way to reconnect that I have discovered is to reboot the computer, which is frustrating, to say the least. :flowers:

SOME BACKGROUND:
Saturday, my brother replaced my motherboard and processor with his hand-me-downs. He also installed a new cd/dvd drive, as mine had failed a few weeks ago. This problem appears to be the only negative fallout of this hardware change

MY COMPUTER:
-WinXP, service pack 1 (I know.... just you have no idea how painful it is to try to keep updated on dialup and a parent angry because the phone is tied up)
-dial-up connection
-AMD 2600 (was Intel P4 1.5)
-768 ram
-mostly IE, but the error appears even if the browser is closed and I am only gaming online (World of Warcraft)

THINGS WE HAVE ALREADY DONE/TRIED:
1. Updated drivers for motherboard and modem.
2. Moved modem to different slot.
3. Ran virus scans. Negative.
4. Updated anti-spyware stuff and checked for spyware. Negative. (Ad-Aware)
5. Downloaded and ran the Microsoft update pertaining to a similar issue with Generic Host Process problems on startup. I didn't think it would work since the Microsoft site said it was for service pack 2, and I was right.... same problem exists.
6. One site recommended running "cmd" in the "run" box. Then to type "tasklist /svc" and report back. When I tried this, I got a message saying that tasklist was not a recognized command.
7. Ran hijackthis and showed it to my dad and emailed it to my brother. Neither thought there was anything suspicious in it, but I'd be happy to post it here if you like.
8. On the recommendation of an online friend, ran "msconfig" and reported to him the "startup" items, which follow: lwbwheel, NvMcTray, NvCpl, WinPatrol, nwiz. WinPatrol is a little spyware killer puppydog that I was told by either this site or one similar to it to use after they helped me get rid of some spyware.
9. Found this site and the similar thread. One person there mentioned two programs: "winsockxpfix.exe" and "combofix.exe" and I downloaded them and ran them, the winsock one first. It seemed to be changing something, then it restarted my computer. Unfortunately, the problem still exists. The combofix made a log which I can post if you think that would help at all.
10. Rebooted my computer in "safe mode with networking" but discovered that my dialup connection wasn't listed there at all and I couldn't get online (in control panel, my modem wasn't listed either).

The error message has popped up while I was typing this, so let me copy and save it somewhere so I can reboot, reconnect, and post my message for all you lucky people out there. The person in the other thread seems to think her best bet is to reinstall Windows. I don't know. I'm afraid I'll just run into some worse problems, not to mention that redownloading updates/patches for all my programs will make me cry. I hate dialup. :trumpet:

Thank you for any ideas you can suggest. I am grateful for whatever help you can provide. :inlove:

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#2 swinggypsy

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Posted 15 August 2006 - 11:37 PM

I'm going to guess you want the hijackthis log, even though I don't think this is a spyware issue, so here it is:

Logfile of HijackThis v1.99.1
Scan saved at 12:36:00 AM, on 8/16/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = mydatanet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = mydatanet.com
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.0\lwbwheel.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O17 - HKLM\System\CCS\Services\Tcpip\..\{480B3C84-3E55-437E-9EA7-039DE7C85C7F}: NameServer = 69.67.254.2 69.67.254.3
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

#3 swinggypsy

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Posted 15 August 2006 - 11:45 PM

Here is the ComboFix log. If this is not needed, let me know and I'll edit it out.

Start Time= Wed 08/16/2006 0:38:15.01
Running from: C:\Documents and Settings\Heidi\Desktop\security tools

QuickScan did not find any signs of infected files

(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))


2006-08-13 22:39:30 ( .D... ) "C:\Program Files\Zoomit"
2006-08-12 10:37:08 ( .D... ) "C:\Documents and Settings\Heidi\Application Data\Ahead"
2006-08-11 16:08:36 ( .D... ) "C:\Program Files\Common Files\LightScribe"
2006-08-11 16:06:30 ( .D... ) "C:\Program Files\Common Files\Nero"
2006-08-11 16:02:26 ( .D... ) "C:\Program Files\Common Files\Ahead"
2006-08-11 16:02:24 ( .D... ) "C:\Program Files\Ahead"
2006-06-21 18:38:10 ( .D... ) "C:\Program Files\FlashGet"


(((((((((((((((((((((((((((((((((((((( Files Created - Last 30days )))))))))))))))))))))))))))))))))))))))))))


2006-08-15 23:36 804,835,328 C:\hiberfil.sys
2006-08-14 23:35 68,608 C:\WINDOWS\system32\olecli32.dll
2006-08-14 23:35 275,456 C:\WINDOWS\system32\rpcss.dll
2006-08-14 23:35 1,190,400 C:\WINDOWS\system32\ole32.dll
2006-08-11 23:06 851,968 C:\WINDOWS\system32\nvdspsch.exe
2006-08-11 23:06 782,336 C:\WINDOWS\system32\nwiz.exe
2006-08-11 23:06 454,656 C:\WINDOWS\system32\nvshell.dll
2006-08-11 23:06 401,408 C:\WINDOWS\system32\nvappbar.exe
2006-08-11 23:06 315,392 C:\WINDOWS\system32\keystone.exe
2006-08-11 23:06 1,335,296 C:\WINDOWS\system32\nview.dll
2006-08-11 23:06 1,019,904 C:\WINDOWS\system32\nvwimg.dll
2006-08-11 16:06 155,648 C:\WINDOWS\system32\NeroCheck.exe
2006-08-11 16:04 981,504 C:\WINDOWS\system32\wmnetmgr.dll
2006-08-11 16:04 82,432 C:\WINDOWS\system32\drmstor.dll
2006-08-11 16:04 816,264 C:\WINDOWS\system32\wmvdmod.dll
2006-08-11 16:04 81,408 C:\WINDOWS\system32\logagent.exe
2006-08-11 16:04 760,968 C:\WINDOWS\system32\wmsdmod.dll
2006-08-11 16:04 678,912 C:\WINDOWS\system32\drmv2clt.dll
2006-08-11 16:04 670,208 C:\WINDOWS\system32\wmadmoe.dll
2006-08-11 16:04 6,656 C:\WINDOWS\system32\laprxy.dll
2006-08-11 16:04 410,248 C:\WINDOWS\system32\wmadmod.dll
2006-08-11 16:04 301,712 C:\WINDOWS\system32\drmclien.dll
2006-08-11 16:04 253,952 C:\WINDOWS\system32\msnetobj.dll
2006-08-11 16:04 241,664 C:\WINDOWS\system32\qasf.dll
2006-08-11 16:04 241,664 C:\WINDOWS\system32\mpg4dmod.dll
2006-08-11 16:04 232,960 C:\WINDOWS\system32\blackbox.dll
2006-08-11 16:04 218,112 C:\WINDOWS\system32\wmasf.dll
2006-08-11 16:04 2,058,888 C:\WINDOWS\system32\wmvcore.dll
2006-08-11 16:03 24,064 C:\WINDOWS\system32\msxml3a.dll
2006-08-11 16:03 2,973,696 C:\WINDOWS\UNNeroVision.exe
2006-08-11 16:02 476,320 C:\WINDOWS\system32\ImagXpr7.dll
2006-08-11 16:02 471,040 C:\WINDOWS\system32\ImagXRA7.dll
2006-08-11 16:02 38,912 C:\WINDOWS\system32\picn20.dll
2006-08-11 16:02 364,544 C:\WINDOWS\system32\TwnLib4.dll
2006-08-11 16:02 262,144 C:\WINDOWS\system32\ImagXR7.dll
2006-08-11 16:02 106,496 C:\WINDOWS\system32\TwnLib20.dll
2006-08-11 16:02 1,568,768 C:\WINDOWS\system32\ImagX7.dll


(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries are not shown

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"LWBMOUSE"="C:\\Program Files\\Browser Mouse\\Browser Mouse\\1.0\\lwbwheel.exe"
"NvMediaCenter"="RUNDLL32.EXE C:\\WINDOWS\\System32\\NvMcTray.dll,NvTaskbarInit"
"NvCplDaemon"="RUNDLL32.EXE C:\\WINDOWS\\System32\\NvCpl.dll,NvStartup"
"WinPatrol"="C:\\Program Files\\BillP Studios\\WinPatrol\\WinPatrol.exe"
"nwiz"="nwiz.exe /install"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer\run]
"1"="C:\\WINDOWS\\System32\\5872\\explorer.exe"

[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components]
"DeskHtmlVersion"=dword:00000110
"DeskHtmlMinorVersion"=dword:00000005
"Settings"=dword:00000001
"GeneralFlags"=dword:00000005

[HKEY_CURRENT_USER\software\microsoft\internet explorer\desktop\components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"
"Flags"=dword:00000002
"Position"=hex:2c,00,00,00,00,01,00,00,00,00,00,00,00,04,00,00,00,04,00,00,00,\
00,00,00,01,00,00,00,01,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00
"CurrentState"=hex:04,00,00,40
"OriginalStateInfo"=hex:18,00,00,00,cc,00,00,00,00,00,00,00,34,03,00,00,00,03,\
00,00,04,00,00,40
"RestoredStateInfo"=hex:18,00,00,00,cc,00,00,00,00,00,00,00,34,03,00,00,00,03,\
00,00,01,00,00,00

[HKEY_USERS\.default\software\microsoft\windows\currentversion\policies\explorer]
"NoDriveTypeAutoRun"=dword:00000091

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\policies\explorer]
"NoDriveTypeAutoRun"=dword:00000091

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\sharedtaskscheduler]
"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader"
"{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{AEB6717E-7E19-11d0-97EE-00C04FD91972}"=""

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvCplDaemon]
"key"="SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run"
"item"="NvCpl"
"hkey"="HKLM"
"command"="RUNDLL32.EXE C:\\WINDOWS\\System32\\NvCpl.dll,NvStartup"
"inimapping"="0"

HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system
DisableTaskMgr REG_DWORD 0 (0x0)
NoColorChoice REG_DWORD 0 (0x0)
NoSizeChoice REG_DWORD 0 (0x0)
NoDispScrSavPage REG_DWORD 0 (0x0)
NoDispCPL REG_DWORD 0 (0x0)
NoVisualStyleChoice REG_DWORD 0 (0x0)
NoDispSettingsPage REG_DWORD 0 (0x0)
NoDispAppearancePage REG_DWORD 0 (0x0)
NoDispBackgroundPage REG_DWORD 0 (0x0)



Contents of the 'Scheduled Tasks' folder

Completion time: Wed 08/16/2006 0:38:20.84
ComboFix ver 06.07.15/30 - This logfile is located at C:\ComboFix.txt

ComboFix.2006-08-16.003815.txt

#4 Gaytan

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Posted 16 August 2006 - 09:21 AM

Hi,

Not soo long ago I had the very same problem. :inlove:

The way I recoverd my system?

Click 'Start', 'Run'.
Insert your latest WinXP cd; if SP2 installed, insert a SP2 slipstreamed cd.
Then type 'sfc /scannow'.
This will reset all your windows system files to their originals.
Reboot afterwards.
Then go to the Windows update site and (re) download couple of updates.

Now your problem should be solved (in my case it did). :thumbsup:

Cause of the problems?

A faulty MS (!) update! :flowers:

Success!

grtz

Gaytan
:trumpet:

#5 swinggypsy

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Posted 16 August 2006 - 05:23 PM

Thanks for the suggestion, Gaytan. I put my XP disk in and did the "sfc /scannow" routine. It took about six minutes to fill the little blue bar. Strangely, there didn't seem to be any end message. It just filled the blue bar and the window vanished.

In any case, I am still getting the error, unfortunately. I have to think this has something to do with the hardware change rather than a faulty update, since I haven't done any updates in over a year and this problem just started when the motherboard and processor were switched this past weekend.

Since I am on dialup, I am really really REALLY reluctant to reinstall windows and have to download all the windows updates again. But supposing that is my only option: would I really have to download everything? Or could I just straight up download the service pack 2 and skip service pack 1?

Thanks again!

#6 Enthusiast

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Posted 16 August 2006 - 06:15 PM

SP2 has everything SP1 had plus, so you only need to get SP2, - but there are quite a few updates since SP2.

Microsoft offers a free (shipping charge only) cd for SP2 as it is a huge update and will take a considerable amount of time to do using dialup.

Microsoft free CD for SP 2
http://www.microsoft.com/windowsxp/downloa...us/default.mspx

The only problem may be that it could take some time to get it.

The Svchost.exe file is located in the %SystemRoot%\System32 folder. At startup, Svchost.exe checks the services part of the registry to construct a list of services that it must load.
Appcompat.txt is a reporting file used when uploading error reports to Microsoft.

See if the information on this MS Knowledgebase article can help:
http://support.microsoft.com/?kbid=314056

Are you sure your modem has the right driver? You might go to the manufacturer's support site and get one from them instead of using the Windows configuration wizard. Maybe try an older one if you update and still have the problem - the newest is not necessarilly the best sometimes.

What other software did you load?

I suggest that you start by disabling all startup items except for your av, firewall and necessary Windows aps.

Use Startup Inspector as it is easier to use than msconfig to manage startup programs.

Startup Inspector (manages startup menu – helps you identify aps in the startup menu so you can disable unnecessary programs from running in the background when they are not needed)

And

Startup Monitor (a small freeware ap available on the same page to notify you and require your permission for any program to add itself to your startup menu)

http://www.windowsstartup.com/download.php

Also - what version of Nero did you install? Some versions caused problems with XP. See if you can find a patch on Nero's support site.

Edited by Enthusiast, 16 August 2006 - 06:22 PM.


#7 swinggypsy

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Posted 16 August 2006 - 06:46 PM

Thank you, I'll read that article and download Startup Monitor. I'll report back as soon as I get anywhere (or fail to). :thumbsup:

#8 swinggypsy

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Posted 16 August 2006 - 09:26 PM

Alright, an update.

1. I read the link to the Microsoft site regarding svchost.exe. It says to Run CMD then tasklist /svc. When I try to do this, I get the following error message:

'tasklist' is not recognized as an internal or external command, operable program or batch file.

I'm not sure why this would be, but it seemed important.

2. I downloaded Startup Inspector. The only three startup items remaining are two Nvidia and one WinPatrol. The error persists.

3. The cd/dvd burner came with Nero 6. I went to the website and an update is like 35mb, so..... highly unlikely I could get it to download with this problem.

I'm downloading chipset drivers right now.... maybe this will do the trick.

#9 GToledo

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Posted 17 August 2006 - 08:54 AM

Alright, an update.

1. I read the link to the Microsoft site regarding svchost.exe. It says to Run CMD then tasklist /svc. When I try to do this, I get the following error message:

'tasklist' is not recognized as an internal or external command, operable program or batch file.

I'm not sure why this would be, but it seemed important.

2. I downloaded Startup Inspector. The only three startup items remaining are two Nvidia and one WinPatrol. The error persists.

3. The cd/dvd burner came with Nero 6. I went to the website and an update is like 35mb, so..... highly unlikely I could get it to download with this problem.

I'm downloading chipset drivers right now.... maybe this will do the trick.


The CMD (command) 'tasklist/svc' only works with XP pro, not with the Home Edition

#10 usasma

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Posted 18 August 2006 - 11:57 AM

To get a list of processes running under svchost.exe in XPHome you'll have to download a freeware program like Process Explorer from http://www.sysinternals.com
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#11 Demon Cleaner

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Posted 18 August 2006 - 12:09 PM

i downloaded this update from microsft (MS06-040) an it seems to of sorted the problem.i know of one other person who this has sorted their pc.

#12 tg1911

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Posted 18 August 2006 - 01:05 PM

The Microsoft Security Bulletin MS06-040 arny is refering to.

This thread is where it appears the problem has been resolved:
Generic Host Process Has Encountered A Problem
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#13 swinggypsy

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Posted 18 August 2006 - 04:16 PM

Too late on that, alas, as I went ahead with the reinstall-windows plan. I did some windows updates after the install and I ordered the sp2 disk following the link Enthusiast provided. The only fallout so far seems to be my beloved 300+ bookmarks, but I'll live.

Many thanks to all who offered suggestions. :thumbsup: I feel like I learned a lot about my computer through all this.....enough to know that I don't know much at all. :flowers:

Edited by swinggypsy, 18 August 2006 - 04:18 PM.


#14 Enthusiast

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Posted 19 August 2006 - 12:00 AM

Once you get the SP2 disk and have it installed create a slipstreamed XP disk that includes SP2 in case you ever have to reinstall Windows again.

#15 Orange Blossom

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Posted 19 August 2006 - 04:15 AM

How do you do that? My back-up disc that came with the computer is XP Home with SP1. I'm on dial-up too.

Orange Blossom :thumbsup:
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