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Windows 10 BSOD , Freezing and Crashing while playing games


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#1 GothyaBatz

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Posted 14 August 2016 - 07:37 AM

So I recently upgraded to Windows 10 from Windows 7 , 10 was for free so why not. It was okay for weeks and i went on a holiday for 3 weeks. When i came back and plugged my PC back in it started to crash to BSOD or it just totally shuts off and restarts. I am also having these freezing problems which force me to manually turn off my PC ( which i know isn't the best for the PC) . Most of the time the crashing happens when Im playing games like Fallout 4,Dead by Daylight. I didn't notice any problems when being in a program like Photoshop CC . I tried programs that find system problems , scanned my hard disk and Ram too , no problems there , tried changing my power supply if its getting enough power . No fixes.



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#2 usasma

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Posted 14 August 2016 - 04:06 PM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 GothyaBatz

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Posted 15 August 2016 - 01:49 PM

So I am attaching the files that u wanted. Also just letting you know , i went ahead and did a format of my hard-disk hoping it would help and went back to Windows 7. I tested it with Fallout 4 and it worked fine for a couple of hours before the problems started again.

Attached Files



#4 GothyaBatz

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Posted 15 August 2016 - 01:50 PM

So I am attaching the files that u wanted. Also just letting you know , i went ahead and did a format of my hard-disk hoping it would help and went back to Windows 7. I tested it with Fallout 4 and it worked fine for a couple of hours before the problems started again.

Oh and I forgot to mention i got Asus GPU tweak so i can see the temp. of my PC :)



#5 usasma

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Posted 16 August 2016 - 01:46 PM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

 

If you reverted to W7 and still have the problem, then it's most likely a hardware problem.

It's also possible that it's a problem some 3rd party software that you installed in both OS's (that is on the W7 system now)

 

The Admin logfile shows problems that are most likely hardware (although compatibility and low-level driver problems are a possibility also)

 

Only 7 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a 802.11n USB Wireless LAN Card:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


Please uninstall Gigabyte EasyTune6 (ET6)  Also uninstall Easy Saver if it's installed

These programs are known to cause BSOD's on some Windows systems.

 

Contnue to monitor the temperatures

 

Should the above not stop the BSOD's, then please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If they all pass, then start with this procedure to help eliminate other devices:  http://www.carrona.org/strpdown.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Aug 15 13:24:39.643 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081516-28594-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
System Uptime:0 days 0:00:09.814
Probably caused by :AuthenticAMD
BugCheck 124, {0, fffffa8007ca08f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007ca08f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Aug 15 13:24:39.643 2016 (UTC - 4:00)**************************
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
amdide64.sys       Tue Dec  4 04:49:28 2012 (50BDC728)


http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=amdide64.sys


 

 

XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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