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Installing Office Home and Student 2016


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#1 calican2

calican2

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Posted 14 August 2016 - 12:30 AM

HI, 

I just bought Office Home and Student 2016 last August 7, 2016 from a mall in Long Island, NY. I tried to install it but it gave me a message:"The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem", whenever I click on Excel or Word.

 

I tried reinstalling it 6 x and no progress. I tried uninstalling and installing the program, the same message I got. I tried Windows 7 update but it seems there is none.

 

The old Excel and Word 7 were package installed in my laptop computer when I bought it from Best Buy in 2011. I bought the MS Office because I had a computer crash. My Toshiba laptop recovered a few of my files. Luckily I have a record of my anti-virus registration and I was able to reinstall it. Now I need MS Office to access some of my files in my USB.

 

Some recommendation I got was to temporarily disconnect the anti-virus or the firewall. I do not know how to do this. Someone please help me!



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