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AffixHub.com - Is he infected? I'm paranoid. Please help.


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12 replies to this topic

#1 chriswatson06

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Posted 13 August 2016 - 06:39 PM

Please direct me to the correct forum if this is incorrect...

Hello, I'm hoping somebody can help.  My father got tricked this afternoon into buying a $500 tech support contract with remote support from the company Affixhub.  I wasn't around when it happened or else this wouldn't have happened, but now I get to play superman, with your help of course!  Here is what happened from what he told me.

 

He was on the internet and email when a realistic popup came up that locked him out of accessing anything else on the computer and told him he had a virus and to call a number (1-800-210-0464).  When he called the number a "tech" took remote access of his system and installed Symantec and some remote assistance link to click. I've deleted the software and Symantec and am battling with them to get his money back, but in the mean time I'm paranoid...

 

I called Symantec and they said they are definitely a company that has scammed people and that they ARE NOT authorized resellers even though the website claims they are. 

 

Who knows if they installed keyloggers, backdoors, etc etc.  Can you please help me to ensure my computer is clean?

 

The computer seems to be running fine but who really knows.

 

Thank you so much!

 

Stats:

 

Windows 7 home premium

64 bit operating system


I run a fitness blog because I'm an expert at getting into shape, but not computers, that's why I use BleepingComputer for all my computer issues :-)


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#2 buddy215

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Posted 13 August 2016 - 06:52 PM

Most likely did not install anything malicious. Dispute the charges with the CC company or paypal or whatever. The criminals will never agree to refund.

Though if the criminals are located in the USA you may get results by reporting to the BBB. Likely though the CC will kill the charge.

 

For peace of mind and to clean up the computer....use the programs below. Look through your list of installed programs for programs used for remote

assistance and uninstall.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

 

Their supposedly address....

7 Neshaminy Interplex Trevose PA 19053.

 

 


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 buddy215

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Posted 13 August 2016 - 07:05 PM

Been in business for 2 months....they don't plan to stay in business long...they are advertising as Symantec resellers. They are I am sure fearless of Symantec because they

are actually operating out of the country. India...most likely.

 

From the Web....affixhub.com whois lookup - who.is


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#4 chriswatson06

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Posted 13 August 2016 - 08:54 PM

Thank you for helping, here is the log for MBAM

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 8/13/2016
Scan Time: 9:34 PM
Logfile: mbam scan log.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.08.14.01
Rootkit Database: v2016.08.09.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Gene and Tina

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 292699
Time Elapsed: 10 min, 44 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 2
Trojan.Poweliks.B, HKU\S-1-5-21-1820445284-1242081935-3525393178-1001_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}, Delete-on-Reboot, [99606fdb693157dff7babf43ad534eb2],
Trojan.Poweliks, HKU\S-1-5-21-1820445284-1242081935-3525393178-1001_Classes\CLSID\{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}\LOCALSERVER32\ ^ , Quarantined, [27d285c5bfdb79bdfdb7000205fbb34d],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 1
Trojan.Clicker.FMS, C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}, Quarantined, [83762723d7c362d46ed3406af60cfa06],

Files: 1
Trojan.Clicker.FMS, C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\8afc49b02429a, Quarantined, [83762723d7c362d46ed3406af60cfa06],

Physical Sectors: 0
(No malicious items detected)

(end)


I run a fitness blog because I'm an expert at getting into shape, but not computers, that's why I use BleepingComputer for all my computer issues :-)


#5 chriswatson06

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Posted 13 August 2016 - 08:59 PM

Here is what the Adwlog says

 

# AdwCleaner v6.000 - Logfile created 13/08/2016 at 21:56:52
# Updated on 12/08/2016 by ToolsLib
# Database : 2016-08-13.3 [Server]
# Operating System : Windows 7 Home Premium Service Pack 1 (X64)
# Username : Gene and Tina - GENEANDTINA-PC
# Running from : C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4BMYU0TI\AdwCleaner.exe
# Mode: Clean
# Support : https://toolslib.net/forum

 

***** [ Services ] *****

 

***** [ Folders ] *****

[-] Folder deleted: C:\Users\Gene and Tina\AppData\Roaming\Yahoo!\Companion
[-] Folder deleted: C:\Program Files (x86)\Coupons

***** [ Files ] *****

 

***** [ DLL ] *****

 

***** [ WMI ] *****

 

***** [ Shortcuts ] *****

 

***** [ Scheduled Tasks ] *****

 

***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar
[-] Key deleted: HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1
[-] Key deleted: HKLM\SOFTWARE\Classes\YMERemote.YMECompPlugin
[-] Key deleted: HKLM\SOFTWARE\Classes\YMERemote.YMECompPlugin.1
[-] Key deleted: [x64] HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{7D831388-D405-4272-9511-A07440AD2927}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{B722ED8B-0B38-408E-BB89-260C73BCF3D4}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key deleted: HKU\S-1-5-21-1820445284-1242081935-3525393178-1001\Software\Yahoo\Companion
[-] Key deleted: HKU\S-1-5-21-1820445284-1242081935-3525393178-1001\Software\Yahoo\YFriendsBar
[-] Key deleted: HKU\S-1-5-21-1820445284-1242081935-3525393178-1001\Software\AppDataLow\Software\Yahoo\Companion
[#] Key deleted on reboot: HKCU\Software\Yahoo\Companion
[#] Key deleted on reboot: HKCU\Software\Yahoo\YFriendsBar
[#] Key deleted on reboot: HKCU\Software\AppDataLow\Software\Yahoo\Companion
[-] Key deleted: HKLM\SOFTWARE\Yahoo\Companion
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\YMERemote.DLL

***** [ Web browsers ] *****

 

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [3050 Bytes] - [13/08/2016 21:56:51]
C:\AdwCleaner\AdwCleaner[S0].txt - [3224 Bytes] - [13/08/2016 21:55:32]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [3196 Bytes] ##########


I run a fitness blog because I'm an expert at getting into shape, but not computers, that's why I use BleepingComputer for all my computer issues :-)


#6 chriswatson06

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Posted 13 August 2016 - 09:06 PM

Here is the log for JRT

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 7 Home Premium x64
Ran by Gene and Tina (Administrator) on Sat 08/13/2016 at 22:03:12.52
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

File System: 236

Failed to delete: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\166Z4R5Z (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1NOR0NWY (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4BMYU0TI (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8843H320 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\88SUTIS8 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8A3L03F3 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8FKZDR39 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8O6B3LZ1 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\919V4JQU (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9DMSHVEB (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9JGQF3W6 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9OX1ZK5Q (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9Z7CAWKI (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\A4IJ0MO5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\A4NVK4HG (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\A4T3VYV0 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AXQN0R22 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BO21K5KR (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BXQCS11E (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BYMIT83B (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\C2O7TBV6 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\C88WD8JC (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CAO41K3X (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CBMXBCNJ (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CW44JS8D (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DF0MFY11 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DYMJC90L (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E3C2H69I (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EJPSH4CS (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EWO48DYH (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FIE676JE (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FOATJOKJ (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FREIUO72 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FSMW3G08 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FSWCXN5Y (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FTOSXOGS (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\G5Z5954L (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GFLKUW7D (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GL950L7W (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GTT4SOWV (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GV0PN8YS (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HF1WC9P8 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HH11ZJH4 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HHFIBMDW (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IWRX6L8N (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\J28R0YZ6 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JAG34SLL (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JHW053CA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JL0F0D90 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JR6AWL7F (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JWJIC737 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KBO4LW4M (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KRR51MON (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KUOI4URK (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KVA99QH0 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L2EP23CD (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L65773BC (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L7NESZSI (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LEV1IT00 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LN45U73V (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LNLVC39L (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LPKMEJW6 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M2UEWWU5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M7N2BQP2 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MAO7GD1Z (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MMKFTEV1 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\N0MH274J (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\N1D5F8MG (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\N1T349B7 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\N8A9DJZQ (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NCZK9J69 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Gene and Tina\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NFFFH1IQ (Temporary Internet Files Folder)
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Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UPB7CLCU (Temporary Internet Files Folder)
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Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WVZMH6S1 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\X9Z6QJU0 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XBHIUVBL (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XG95AHHI (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XLVA7XHW (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YJ0ITZ75 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YQCFOWGM (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YRE1931F (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Z0EMN5WS (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Z44YKILY (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZDLQ4GGL (Temporary Internet Files Folder)

 

Registry: 0

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 08/13/2016 at 22:04:15.97
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


I run a fitness blog because I'm an expert at getting into shape, but not computers, that's why I use BleepingComputer for all my computer issues :-)


#7 chriswatson06

chriswatson06
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Posted 13 August 2016 - 09:39 PM

While we wait for ESET to finish heres what happened on the scam side of things.. we called them and demanded a refund, they tried to sell us and to keep the product and I was stern and told them I didn't want to hear the BS and that I just want the money. The guy put me on hold then called my dads cellphone, my dad answered and they tried to get him to keep it, he said no just refund the money and the guy who was apparently the supervisor said no he could not help me and could not refund us. We then threatened to call Symantec and they suddenly changed their tune and refunded the money.

Guess what we did? We called the bank and reported them anyway and put a stop payment on the money and they advised us that the company appears to have refunded us already.  Looks like they are very scared of Symantec!   I also called Symantec and spoke with them and they said they are going to discuss this with the higher ups in the company and get back to me in regards to this issue if I'm able to help in anyway (such as possibly seeing which license key they used when they put the software on my computer so they can narrow things down.  



 


I run a fitness blog because I'm an expert at getting into shape, but not computers, that's why I use BleepingComputer for all my computer issues :-)


#8 chriswatson06

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Posted 13 August 2016 - 09:54 PM

EST scanner found no threats.


Edited by chriswatson06, 13 August 2016 - 09:58 PM.

I run a fitness blog because I'm an expert at getting into shape, but not computers, that's why I use BleepingComputer for all my computer issues :-)


#9 buddy215

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Posted 14 August 2016 - 03:54 AM

Good that you got the money back. Might not be able to find the Symantec key since you uninstalled it.

Another scary thing is knowing that the criminals might have access to the CC. Watch its use for a few months or

replace. There are several of these type frauds. No legit company will ever call or place an ad/ warning on the computer

that includes a telephone number claiming your computer is compromised.

 

MBAM found poweliks. Just to double check that it was completely removed....use the Eset poweliks tool. It shouldn't take more

than 2 minutes to download and complete scan. No need to post its log just tell me if it found and removed poweliks or not.

 

Please download Powelikscleaner (by ESET) and save it to your Desktop.

  • Double-click ESETPoweliksCleaner.exe to start the tool.
  • Read the terms of the End-user license agreement and click Agree if you agree to them.
  • The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.
  • If Poweliks was detected "Win32/Poweliks was successfully removed from your system" will be displayed. Press any key to exit the tool and reboot your PC.

1.png
2.png

 

 

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


Edited by buddy215, 14 August 2016 - 04:07 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#10 chriswatson06

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Posted 14 August 2016 - 09:45 AM

Poweileaks did not find anything,

 

Windows

Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes HKCU:Run GarminExpressTrayApp Garmin Ltd or its subsidiaries "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"
Yes HKCU:Run HP Photosmart Plus B210 series (NET) Hewlett-Packard Co. "C:\Program Files\HP\HP Photosmart Plus B210 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN18M3N03P05J9:NW" -scfn "HP Photosmart Plus B210 series (NET)" -AutoStart 1
Yes HKLM:Run ASUSPRP ASUSTek Computer Inc. "C:\Program Files (x86)\ASUS\APRP\APRP.EXE"
Yes HKLM:Run HP Software Update Hewlett-Packard C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run IAStorIcon Intel Corporation "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
Yes HKLM:Run IgfxTray Intel Corporation - pGFX "C:\windows\system32\igfxtray.exe"
Yes HKLM:Run RemoteControl10 CyberLink Corp. "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
Yes HKLM:Run RtHDVBg Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX4
Yes HKLM:Run RTHDVCPL Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
Yes HKLM:Run USB3MON Intel Corporation "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"

 

 

Scheduled tasks

Yes Task Adobe Acrobat Update Task Adobe Systems Incorporated C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes Task Adobe Flash Player Updater Adobe Systems Incorporated C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Yes Task AsusVibeSchedule ASUSTeK Computer Inc. "C:\Program Files (x86)\Asus\AsusVibe\AsusVibeLauncher.exe" /start
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task GarminUpdaterTask Garmin International, Inc. C:\Program Files (x86)\Garmin\Express Self Updater\ExpressSelfUpdater.exe
Yes Task REGUtilities Task  C:\Program Files (x86)\REGUtilities\REGUtilities.exe -t

 

 

Installed on computer

Adobe Acrobat Reader DC Adobe Systems Incorporated 8/2/2016 200 MB 15.017.20053
Adobe Flash Player 22 ActiveX Adobe Systems Incorporated 7/15/2016 18.6 MB 22.0.0.210
ASUS Manager ASUSTeK Computer Inc. 11/12/2014  2.08.00
ASUS Manager - Ai Booting ASUSTeK Computer Inc. 11/12/2014  2.01.12
ASUS Manager - Backup & Recovery ASUSTeK Computer Inc. 11/12/2014 11.7 MB 2.01.10
ASUS Manager - Family Safety ASUSTeK Computer Inc. 11/12/2014  2.00.03
ASUS Manager - PC Cleanup ASUSTeK Computer Inc. 11/12/2014  2.01.09
ASUS Manager - Power Manager ASUSTeK Computer Inc. 11/12/2014  2.02.02
ASUS Manager - Update ASUSTeK Computer Inc. 11/12/2014  2.02.04
ASUS Music Maker MAGIX AG 11/12/2014  18.0.4.1
ASUSDVD CyberLink Corp. 11/12/2014 173 MB 10.0.5424.52
AsusVibe2.0 ASUSTEK 11/12/2014  2.0.12.311
CCleaner Piriform 8/13/2016  5.20
Compatibility Pack for the 2007 Office system Microsoft Corporation 8/10/2016 491 MB 12.0.6612.1000
CyberLink PhotoDirector 3 CyberLink Corp. 5/21/2014 219 MB 3.0.4428
CyberLink PowerDirector 10 CyberLink Corp. 11/12/2014 275 MB 10.0.0.2810
eManual ASUSTeK Computer Inc. 11/12/2014  1.00.07
ESET Online Scanner v3  8/13/2016  
Firebird SQL Server - MAGIX Edition MAGIX AG 11/12/2014 11.5 MB 2.1.32.0
Garmin Express Garmin Ltd or its subsidiaries 2/11/2015 114 MB 3.2.29.0
HP Photo Creations HP Photo Creations Powered by RocketLife 11/13/2014 14.6 MB 1.0.0.2024
HP Photosmart Plus B210 series Basic Device Software Hewlett-Packard Co. 11/13/2014 117 MB 28.0.1315.0
HP Update Hewlett-Packard 11/13/2014 4.04 MB 5.005.002.002
Intel® Management Engine Components Intel Corporation 11/12/2014  9.5.15.1730
Intel® Processor Graphics Intel Corporation 9/29/2015  10.18.14.4264
Intel® Rapid Storage Technology Intel Corporation 11/12/2014  12.8.0.1016
Intel® USB 3.0 eXtensible Host Controller Driver Intel Corporation 5/29/2014  2.5.2.32
Malwarebytes Anti-Malware version 2.2.1.1043 Malwarebytes 8/13/2016 66.8 MB 2.2.1.1043
Microsoft .NET Framework 4.6.1 Microsoft Corporation 7/31/2016 38.8 MB 4.6.01055
Microsoft .NET Framework 4.6.1 (español) Microsoft Corporation 8/1/2016 2.93 MB 4.6.01055
Microsoft .NET Framework 4.6.1 (Français) Microsoft Corporation 8/1/2016 2.93 MB 4.6.01055
Microsoft .NET Framework 4.6.1 (繁體中文) Microsoft Corporation 8/1/2016 2.93 MB 4.6.01055
Microsoft Office Microsoft Corporation 5/21/2014 318 MB 15.0.4569.1506
Microsoft Office File Validation Add-In Microsoft Corporation 6/14/2016 10.9 MB 14.0.5130.5003
Microsoft Office Standard Edition 2003 Microsoft Corporation 11/29/2014 661 MB 11.0.8173.0
Microsoft Silverlight Microsoft Corporation 6/23/2016 299 MB 5.1.50428.0
Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Corporation 5/21/2014 1.69 MB 3.1.0000
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 5/21/2014 788 KB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 11/13/2014 788 KB 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Corporation 11/12/2014 240 KB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 5/21/2014 596 KB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 11/13/2014 600 KB 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 Microsoft Corporation 11/12/2014 13.8 MB 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 Microsoft Corporation 11/12/2014 11.1 MB 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Microsoft Corporation 1/12/2016 20.5 MB 11.0.61030.0
MSXML 4.0 SP2 (KB973688) Microsoft Corporation 5/21/2014 5.78 MB 4.20.9876.0
MSXML 4.0 SP3 Parser Microsoft Corporation 11/12/2014 201 KB 4.30.2100.0
MSXML 4.0 SP3 Parser (KB2721691) Microsoft Corporation 5/21/2014 1.53 MB 4.30.2114.0
MSXML 4.0 SP3 Parser (KB2758694) Microsoft Corporation 5/21/2014 1.54 MB 4.30.2117.0
MSXML 4.0 SP3 Parser (KB973685) Microsoft Corporation 5/21/2014 1.53 MB 4.30.2107.0
PowerDirector CyberLink Corp. 5/29/2014 275 MB 10.0.0.2810
Realtek Ethernet Controller Driver Realtek 5/21/2014  7.67.1226.2012
Realtek High Definition Audio Driver Realtek Semiconductor Corp. 5/21/2014  6.0.1.7035
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) Dynastream Innovations, Inc. 2/11/2015  04/11/2012 1.2.40.201
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) Silicon Labs Software 2/11/2015  02/06/2007 3.1
Windows Live Essentials Microsoft Corporation 5/21/2014  16.4.3528.0331

 

 


I run a fitness blog because I'm an expert at getting into shape, but not computers, that's why I use BleepingComputer for all my computer issues :-)


#11 buddy215

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Posted 14 August 2016 - 10:21 AM

Suggest Disabling these Windows Startups: Use CCleaner by clicking on each item and choosing Disable on the right.

Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes HKCU:Run GarminExpressTrayApp Garmin Ltd or its subsidiaries "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"
Yes HKCU:Run HP Photosmart Plus B210 series (NET) Hewlett-Packard Co. "C:\Program Files\HP\HP Photosmart Plus B210 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN18M3N03P05J9:NW" -scfn "HP Photosmart Plus B210 series (NET)" -AutoStart 1

Yes HKLM:Run HP Software Update Hewlett-Packard C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run IAStorIcon Intel Corporation "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
Yes HKLM:Run IgfxTray Intel Corporation - pGFX "C:\windows\system32\igfxtray.exe"

 

Disable these Scheduled Tasks: Use CCleaner by clicking on each item and choosing Disable on the right.

Yes Task Adobe Acrobat Update Task Adobe Systems Incorporated C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

Yes Task GarminUpdaterTask Garmin International, Inc. C:\Program Files (x86)\Garmin\Express Self Updater\ExpressSelfUpdater.exe
Yes Task REGUtilities Task  C:\Program Files (x86)\REGUtilities\REGUtilities.exe -t

 

Uninstall these programs:

ESET Online Scanner v3  8/13/2016

 

 

If no problems doing the above....that's it....happy surfin'


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#12 chriswatson06

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Posted 14 August 2016 - 10:40 AM

Done and done, thank you!

 

Should I be concerned that when I type "Symantec" into the computer that there are files/folders still lingering? I'm assuming they installed patched/pirated software.

 

 


I run a fitness blog because I'm an expert at getting into shape, but not computers, that's why I use BleepingComputer for all my computer issues :-)


#13 buddy215

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Posted 14 August 2016 - 11:07 AM

Some options for uninstalling Symantec. I'm not sure what version you had. There is an optional uninstaller

mentioned when you scroll down. That might work. You can delete whatever you find searching the computer, too.

Uninstall Symantec Endpoint Protection


Edited by buddy215, 14 August 2016 - 11:07 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





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