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BSOD Kmode_exception_not_handeled and system_service_exception


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#1 lucennox

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Posted 13 August 2016 - 05:44 PM

Decided it was time for me to upgrade to windows 10 on my desktop, and so did a clean install.Since the install, I've ran into frequent crashing issues. The only thing that seemed to consistently crash it was however ninite installed steam on 8/9/16. On logging in, Steam would try to update, and the system would shortly crash. I uninstalled that version and download it from Steam directly, which does not crash. Otherwise, a few have occurred while installing stuff, others while browsing the web, but I'm not seeing any specific applications that are causing it consistently. However, I've yet to come back to it being rebooted after having left it idle.

 

The crash is mostly system_service_exception, but sometime Kmode_exception_not_handled.

 

 

OS - Windows 10 Pro x64
· Previously installed with windows 8 pro x64. Did a clean install of windows 10, but there are documents, etc. on a second hard drive, that are from previous installs.
· Full retail version
· Built just over 3 years ago
· OS reinstalle 8/9/16 

 
· CPU-AMD FX-8350
· Video Card- Sapphire Radeon 7950 100352-3L
· MotherBoard - Asus m5a99fx pro R2.0
· Power Supply - Corsair CX750M- 750W


· Custom built desktop

 

Installed software and drivers:

Spoiler

 

There are also a handful of steam games that are on the second hard drive from the previous install that steam has found,  but none have them have been played since the upgrade.

 

 

 

Attached is the sysnativefilecollection. The perfmon /report was hanging on "collecting data for 60 seconds". I opened the app, created a user defined data collector set using the diagnostics template, and have attached that folder, so if I need to do something different, please let me know.

 

Attached Files



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#2 usasma

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Posted 14 August 2016 - 06:34 AM

Your UEFI/BIOS (version 2501) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

The systeminfo report isn't included in your uploaded reports.  As such I have no way to determine your Windows Update status.

Please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a D-Link DWA-125 Wireless N 150 USB Adapter(rev.A2):

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


You have 3 hard drives.  What is the age of your Power Supply (they degrade a bit with age)?

As this occurred around the time of the release of the Anniversary Update (1607), I'd first check your 3rd party (non-Microsoft) programs to see if they are compatible w/1607.  Also, you may want to uninstall them, then download install fresh copies.

 

If the above steps don't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Aug 13 17:15:01.866 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081316-10265-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 15:50:43.667
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000005, fffff8032b95e5d2, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8032b95e5d2, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  2501
  BIOS Release Date             04/07/2014
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99FX PRO R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 12 23:38:48.067 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081216-6250-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 0:00:19.786
*** WARNING: Unable to verify timestamp for WdFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for WdFilter.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff800414d85d2, ffffdc017db4b3f0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800414d85d2, Address of the instruction which caused the bugcheck
Arg3: ffffdc017db4b3f0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_32
  BIOS Version                  2501
  BIOS Release Date             04/07/2014
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99FX PRO R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 12 23:35:02.461 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081216-6906-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 0:00:51.180
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff80054e9c814, ffff848119366790, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80054e9c814, Address of the instruction which caused the bugcheck
Arg3: ffff848119366790, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  SkypeHost.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  2501
  BIOS Release Date             04/07/2014
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99FX PRO R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Aug 13 17:15:01.866 2016 (UTC - 4:00)**************************
AsIO.sys                     Wed Aug 22 05:54:47 2012 (5034AC67)
netr28ux.sys                 Thu May 28 10:28:52 2015 (55672624)
dc3d.sys                     Fri Nov  6 14:14:22 2015 (563CFC0E)
AtihdWT6.sys                 Sun Jan 17 10:05:05 2016 (569BADA1)
rt640x64.sys                 Thu Jan 21 03:17:40 2016 (56A09424)
asmtxhci.sys                 Mon Apr 11 02:15:42 2016 (570B410E)
asmthub3.sys                 Mon Apr 11 02:16:03 2016 (570B4123)
RTKVHD64.sys                 Tue Jun 14 06:51:52 2016 (575FE1C8)
atikmpag.sys                 Fri Jun 24 12:25:19 2016 (576D5EEF)
atikmdag.sys                 Fri Jun 24 12:50:59 2016 (576D64F3)
WirelessKeyboardFilter.sys   Sat Jun 25 03:13:14 2016 (576E2F0A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 11 23:58:25.944 2016 (UTC - 4:00)**************************
atikmpag.sys                 Sun Nov 29 22:35:05 2015 (565BC3E9)
atikmdag.sys                 Sun Nov 29 23:09:55 2015 (565BCC13)


http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
WirelessKeyboardFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys




 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 lucennox

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Posted 14 August 2016 - 10:31 AM

BIOS-No updates available.

 

Sysinfo/ updates. No updates were found, aside from a security definitions update. I'm attaching the export, just in case.

 

Wifi-I just received a new wifi adapter yesterday for other reasons. It uses the mediatek 7610 driver. Unfortunately, a PCI is out of my price range, at the moment, but I uninstalled the D-link device from device manager. If it crashes again, I can try downloading some games, uninstalling the mediatek driver and device,  and just using my computer offline for a while, to see if it crashes.

 

Harddrive. The second hard drive has 2 partitions. There was also a 1G SD card inserted.

 

PSU-3 Years old.Although I leave it running most of the time so that I can remote in.

 

Hopefully, it was the dlink, as that is definitely an older device, and on looking, it seems the latest drivers are from 2012.

 

If it crashes again, I'll run driver verifier and reply.

 

Thank you for the help!

Attached Files



#4 lucennox

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Posted 14 August 2016 - 11:32 PM

Well, the "good" news is that driver verifier crashed right away. it's blaming netr28ux.sys, which a quick googling shows is, indeed, wifi card related. I've attached the dumps in case anything else stands out. The drivers for this one are from January this year, so if not, I guess I should save up for a PCI card.

 

If that's the case, any particular recommendations to avoid further issues? Brands to get\avoid, etc?

 

And thank you again for the help.

 

Edit: and by right away, I mean during the boot process, if that's relevant.

Attached Files


Edited by lucennox, 14 August 2016 - 11:34 PM.


#5 usasma

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Posted 15 August 2016 - 04:21 PM

It doesn't matter what the hard drives are.

I use the 3 hard drive point to ask questions about the PSU.
I have no way of knowing all the different devices that take power (and how much power they take), so I leave the figuring up to you.

Just understand that:

- power supply calculators/recommendations are estimtes.  Do not take them literaly, always build a safety factor in (and the larger the better).

- power supplies take different amounts of power at different times - so there's no sure way (for most of us) to tell what that is (without buying a lot of expensive equipment and learning how to use it).

- power supplies get weaker with age - so what may have been adequate when you first got it, may have become significantly less powerful over the years.

 

BSOD's are peculiar creatures.  Some people can use these things without problems, others get BSOD's as soon as they look at them.

 

We don't use these things at work, so all I can suggest is looking for one from a major manufacturer that doesn't use the netr28ux.sys driver

Another option is to use a very long wire and run it to your computer directly from the router (this may not be possible, but you can run ethernet cable for about 100 meters)

It would be best to try a wired connection so that we can see if the system crashes with that also.

 

Another option would be to revert back to the Fall Update (Threshold 2/1511/build 10586) and see if it works there.

 

Maybe try to remove the program related to the AsIO.sys driver (it's usually PC Probe).

This is simply because it's the older driver in the memory dump (dates from 2012).

 

One final option is to look at ALL of you internet aware applications and see if it could be any of them interfering with the wifi.

 

Good luck!

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Aug 15 00:03:09.788 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081416-4203-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 0:00:08.581
*** WARNING: Unable to verify timestamp for Wdf01000.sys
*** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
Probably caused by :memory_corruption
BugCheck C4, {2000, fffff80d15a01c6b, 0, 7274656e}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000002000, Code Integrity Issue: The caller specified an executable pool type. (Expected: NonPagedPoolNx)
Arg2: fffff80d15a01c6b, The address in the driver's code where the error was detected.
Arg3: 0000000000000000, Pool Type.
Arg4: 000000007274656e, Pool Tag (if provided).
BUGCHECK_STR:  0xc4_2000
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  2501
  BIOS Release Date             04/07/2014
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99FX PRO R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 14 23:39:11.683 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081416-6750-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 0:00:08.401
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff802370e65d2, ffffdf8182a3b4d0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff802370e65d2, Address of the instruction which caused the bugcheck
Arg3: ffffdf8182a3b4d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  2501
  BIOS Release Date             04/07/2014
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99FX PRO R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Aug 15 00:03:09.788 2016 (UTC - 4:00)**************************
AsIO.sys                     Wed Aug 22 05:54:47 2012 (5034AC67)
netr28ux.sys                 Fri Nov 13 21:01:49 2015 (5646960D)
AtihdWT6.sys                 Sun Jan 17 10:05:05 2016 (569BADA1)
rt640x64.sys                 Thu Jan 21 03:17:40 2016 (56A09424)
asmtxhci.sys                 Mon Apr 11 02:15:42 2016 (570B410E)
asmthub3.sys                 Mon Apr 11 02:16:03 2016 (570B4123)
RTKVHD64.sys                 Tue Jun 14 06:51:52 2016 (575FE1C8)
atikmpag.sys                 Fri Jun 24 12:25:19 2016 (576D5EEF)
atikmdag.sys                 Fri Jun 24 12:50:59 2016 (576D64F3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 14 23:39:11.683 2016 (UTC - 4:00)**************************
dc3d.sys                     Fri Nov  6 14:14:22 2015 (563CFC0E)
WirelessKeyboardFilter.sys   Sat Jun 25 03:13:14 2016 (576E2F0A)


http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
WirelessKeyboardFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 lucennox

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Posted 21 August 2016 - 12:36 PM

One final followup for anyone who may encounter this thread in the future with a similar problem. I think that I solved it; I haven't had any BSOD in about a week now.

 

While searching for any more info about the driver specifically, I saw one person with another device (I don't remember if it used the same drivers, but I think it did) mentioning something about the latest driver update allowing it to use USB 3.0. My usb receiver was already on 3.0, so I tried moving it to a USB 2.0, and haven't had problems since. No idea if it's the receivers' drivers having issues with 3.0 in general, or a specific interaction with my mobo's 3.0 drivers, but I'm happy now.

 

Thank you again, USASMA!



#7 usasma

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Posted 23 August 2016 - 05:31 AM

Thanks for this update.  I'm sure it'll help others who come looking for help with similar problems.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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