Please direct me to the correct forum if this is incorrect...
Hello, I'm hoping somebody can help. My father got tricked this afternoon into buying a $500 tech support contract with remote support from the company Affixhub. I wasn't around when it happened or else this wouldn't have happened, but now I get to play superman, with your help of course! Here is what happened from what he told me.
He was on the internet and email when a realistic popup came up that locked him out of accessing anything else on the computer and told him he had a virus and to call a number (1-800-210-0464). When he called the number a "tech" took remote access of his system and installed Symantec and some remote assistance link to click. I've deleted the software and Symantec and am battling with them to get his money back, but in the mean time I'm paranoid...
Who knows if they installed keyloggers, backdoors, etc etc. Can you please help me to ensure my computer is clean?
Thank you so much!
Windows 7 home premium
64 bit operating system
Edited by chriswatson06, 13 August 2016 - 06:36 PM.