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BSOD, please help!


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#1 slwtx1983

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Posted 12 August 2016 - 03:17 PM

My computer updated last night and today it started BSOD everytime I clicked through my remote server.  When I open any of the server shares, I can browse through the folder structure for about 5 seconds and then I get a BSOD.  The other machines in the network also updated, and they have the same hardware, were originally purchased at the same time, and are also running the same updated version of Windows 10 yet they are not having this issue.  I can also click and open any files on my actual computer without issue.

 

So far, I have:

Ran a CHKDSK /F (Required a reboot to scan C:)

I have run a malware scan with Malwarebytes

I have uninstalled One Drive, using the /uninstall command

I downloaded the Windows 10 Media Creation Tool and reinstalled Windows while keeping all "Files and Apps"

 

I ran through 2 BSOD before running the Sysnative BSOD Dump + System File Collection App so that I could get as much info as needed for anyone who wants to help.

 

· OS - Windows 10

· x86 (32-bit) or x64 - x64

· What was original installed OS on system? - Windows 7, upgraded 9 months ago

· OEM version or full retail version - OEM

· Age of system - 3 years old

· Age of OS installation - Reinstalled OS with fresh install a couple months ago

· CPU - 3.20 gigahertz Intel Core i5-3470
· Video Card - NVIDIA GeForce GT 710
· MotherBoard - Dell Inc. 0KRC95 A01
· Power Supply - Unsure

· System Manufacturer - Dell
· Exact model number - OptiPlex 7010 01

· Laptop or Desktop - Desktop

Attached Files



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#2 usasma

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    Still visually handicapped (avatar is memory developed by my Dad


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Posted 28 August 2016 - 05:46 AM

I'm very, very sorry that no one has responded to this post yet.

Thank you for the PM to notify me!

 

Your UEFI/BIOS (version A21) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

NOTE:  I see 2 updates on my system:

[01]: KB3176936
[02]: KB3176934
I recall that the 2nd one came out after your initial post - so please be sure that you check for Windows Updates.

The reports (and the memory dumps) look relatively clean and free of errors.

Most often errors without Windows detecting them are related to hardware/compatibility/low-level driver issues.

BUT, this is also affected by the recent installation of Windows - so more errors may show up later on.

 

In the meantime, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive diagnostics as there are file system drivers involved in the memory dumps.

 

If all the diagnostics pass, then try running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Aug 12 16:11:23.893 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081216-3015-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 0:06:13.585
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 27, {fcb0027c, ffffc588b5bb43d8, ffffc588b5bb4010, 0}
BugCheck Info: RDR_FILE_SYSTEM (27)
Arguments:
Arg1: 00000000fcb0027c
Arg2: ffffc588b5bb43d8
Arg3: ffffc588b5bb4010
Arg4: 0000000000000000
BUGCHECK_STR:  0x27
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-3470 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  A21
  BIOS Release Date             12/21/2015
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 7010
  Baseboard Product             0KRC95
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 12 15:36:54.691 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081216-5156-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 0:55:45.367
Probably caused by :rdbss.sys ( rdbss!RxGetRDBSSProcess+3899 )
BugCheck 27, {fcb0027c, ffff990d4b2f3ea8, ffff990d4b2f3ae0, 0}
BugCheck Info: RDR_FILE_SYSTEM (27)
Arguments:
Arg1: 00000000fcb0027c
Arg2: ffff990d4b2f3ea8
Arg3: ffff990d4b2f3ae0
Arg4: 0000000000000000
BUGCHECK_STR:  0x27
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: 0x27_STACKPTR_ERROR_rdbss!RxGetRDBSSProcess
CPUID:        "Intel® Core™ i5-3470 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  A21
  BIOS Release Date             12/21/2015
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 7010
  Baseboard Product             0KRC95
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
/INDENT]


3rd Party Drivers:[indent=1]The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Aug 12 16:11:23.893 2016 (UTC - 4:00)**************************
e1c65x64.sys                Sun Feb 15 08:39:57 2015 (54E0A1AD)
RTDVHD64.sys                Tue Jun 30 03:59:48 2015 (55924C74)
VHDTrack.sys                Mon Jul 20 07:33:40 2015 (55ACDC94)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
nvlddmkm.sys                Sun Jul 10 18:20:31 2016 (5782CA2F)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)

e1c65x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTDVHD64.sys
VHDTrack.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys


Edited by usasma, 28 August 2016 - 05:47 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 slwtx1983

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Posted 11 September 2016 - 09:08 PM

Thanks.  I am having this problem on every single computer that has updated to the Windows 10 Anniversary update.  My old computers, my new computers, computers that are middle aged.  I paid the $500 to have Microsoft look into the logs, and they have had them for about 2 weeks now and they have no clue.  It has been escalated twice and now it is apparently in the queue for the networking engineers or something along those lines.

 

The very odd thing here is that I have other customers that have Windows 10 and they do not have this issue.  For some reason, at this particular site, any time a user tries to go to a MAPPED DRIVE and dig down about 3 folders deep I get this blue screen.  I was hoping to hold off on updating here until Microsoft came back with a fix but I received my 4th notice today that it is being escalated.  Anywho, for now I have the users working off of UNC shortcuts to get to their mapped drives, and have disabled the automatic mapping of the drives in Group Policy.  I am hoping that Microsoft finds that this is some how a bug so I can request a refund and don't have to eat $500.  :(






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