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Computer suddenly got slower and more problems occuring

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4 replies to this topic

#1 araragi


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Posted 11 August 2016 - 07:58 PM

I am using a custom built computer that I made 2 months ago. Everything was good at that point, it could run 144 hz in the game I was playing.

Then suddenly, 1-2 weeks ago I started to get extreme lag. It would come and go. It would give me 10 fps, then occasionally give me near 50 fps for maybe 5 seconds.

Now, I can't even open the game. When I open it, it closes immediately. The game is called Elsword and I am able to open it on my other computers so it is not a problem with the game.


Also I realized something called WindowsLiveUpdate kept on popping out whenever I used Internet Explorer. I disabled it through Task Manager's startup and now it stops popping out. However, "Internet Explorer has stopped working" still occasionally pops out. It doesn't close anything when I press "Cancel" (usually IE closes or refreshes). And usually I can just go back to what I was doing after pressing cancel. But I would really want to know what is causing this to happen..


What are the chances I have been infected by something? I have CCleaner, malwarebytes, and Norton installed with malwarebytes and norton constantly on.

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#2 nasdaq


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Posted 12 August 2016 - 08:31 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.

Please post the logs for my review.

#3 araragi

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Posted 13 August 2016 - 04:08 PM

Here are the requested files

Attached Files

#4 nasdaq


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Posted 14 August 2016 - 08:34 AM

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


(BitTorrent Inc.) C:\Users\rin\AppData\Roaming\uTorrent\updates\updates\3.4.8_42449\utorrentie.exe
(BitTorrent Inc.) C:\Users\rin\AppData\Roaming\uTorrent\updates\updates\3.4.8_42449\utorrentie.exe
FF Plugin-x32: @qq.com/npqscall -> C:\Program Files (x86)\Common Files\Tencent\NPQSCALL\npqscall.dll [No File]
FF HKLM-x32\...\Firefox\Extensions: [hotfix@mozilla.org] - C:\Users\rin\AppData\Roaming\Mozilla\Firefox\Extensions\MozillaHotfix
FF Extension: Mozilla hotfix - C:\Users\rin\AppData\Roaming\Mozilla\Firefox\Extensions\MozillaHotfix [2016-08-11] [not signed]
FF HKU\S-1-5-21-1880043281-3646376265-435811672-1001\...\Firefox\Extensions: [hotfix@mozilla.org] - C:\Users\rin\AppData\Roaming\Mozilla\Firefox\Extensions\MozillaHotfix
CHR Extension: (Chrome Web Store Payments) - C:\Users\rin\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-07-03]
CHR HKLM\...\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files (x86)\Norton Security\Engine\\Exts\Chrome.crx [2016-07-09]
CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files (x86)\Norton Security\Engine\\Exts\Chrome.crx [2016-07-09]
S3 MSICDSetup; \??\D:\CDriver64.sys [X]
S3 NAVENG; \??\C:\Program Files (x86)\Norton Security\NortonData\\Definitions\SDSDefs\20160714.001\ENG64.SYS [X]
S3 NAVEX15; \??\C:\Program Files (x86)\Norton Security\NortonData\\Definitions\SDSDefs\20160714.001\EX64.SYS [X]
S3 NTIOLib_1_0_C; \??\D:\NTIOLib_X64.sys [X]
CustomCLSID: HKU\S-1-5-21-1880043281-3646376265-435811672-1001_Classes\CLSID\{0E270DAA-1BE6-48F2-AC49-0108256F11DC}\InprocServer32 -> %%systemroot%%\system32\shell32.dll => No File
C:\Users\rin\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda

Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.

Reset Internet Explorer:
Menu > Tools > Internet Options > Advanced Tab.
Click the Reset button on the bottom of the pane.
Click the Apply button.
Close IE.

Clean the Internet Explorer Cache.

If the problem persists please run this cleaning tool.

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zeok tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
ipconfig /flushdns;b
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.

Also, please provide an update on how the computer is behaving after running the above script.

#5 nasdaq


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Posted 20 August 2016 - 08:17 AM

Are you still with me?

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