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Having issues with the arrow keys on my laptop keyboard


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#1 SirIlpalazzo

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Posted 11 August 2016 - 05:47 PM

Not exactly sure if this goes in the internal or external hardware forums. I've got a HP Pavilion dv6 notebook laptop (on Windows 7, if that's relevant here), and lately the left and right arrow keys on its built-in keyboard have inexplicably given out. Pressing either one of them just triggers a random smattering of other keys instead. (A few presses of the left arrow key does this: http://i.imgur.com/WX3b0zN.png and a few presses of the right arrow key do this: http://i.imgur.com/MdqGz4p.png). I'm not having issues with any other keys on my keyboard but those two arrow keys. The issue isn't related to Numlock (I have no numlock key, and a look into the registry confirms it's disabled), and my keyboard drivers are fully updated. Does anyone know what the issue is?


Edited by SirIlpalazzo, 11 August 2016 - 05:53 PM.


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#2 Kilroy

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Posted 13 August 2016 - 08:37 PM

Was anything spilled on the keyboard?

 

Have you tried hooking up an external keyboard to see if the problem also happens there?

 

How old is this machine?



#3 SirIlpalazzo

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Posted 13 August 2016 - 09:29 PM

Nothing has been spilled on the laptop / keyboard; it's all clean. I just tested a USB keyboard, and yes, the arrow keys there work fine. And the laptop is around five years old.



#4 Kilroy

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Posted 14 August 2016 - 04:44 PM

It may just be that the keyboard is failing.  Unfortunately the only way to verify it is to replace the keyboard.  If the problem happens with the new keyboard then it is the controller and you'd have to replace the system board.  You should be able to find either instructions or a video on how to replace the keyboard.






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