Hi all thanks in advance for any assistance.
Ok today I turned on my laptop and noticed that there was a windows update. Once at the desktop, I attempted to open up Firefox and I received the following error, "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
I did not like the bad English (..for more detail.) so I did not even try to run that executible. However, I did do some digging around and it appears that its is some type of C++ runtime error. That being said, I was going to uninstall and reinstall all the C++ programs, but anytime I attempt to uninstall anything, it says the windows installer is not available. Odd.
I then began to try a system restore to a date prior to this morning, and although there was a restore point two days ago, it did not complete. I went to refresh windows with the option to install a fresh copy but keep all my files, but again, it was unable to finish so there was nothing completed.
I hope this is enough information to troubleshoot, I am totally clueless because I cannot add or modify or uninstall anything.