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running slow


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4 replies to this topic

#1 HeresMuscle

HeresMuscle

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Posted 11 August 2016 - 11:52 AM

can someone look at my hijackthis log ty
 
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 11:18:51 AM, on 8/11/2016
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.10586.0494)
 
 
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe
C:\Program Files (x86)\Gyazo\GyStation.exe
C:\Program Files (x86)\Creative\Sound Blaster Z-Series\Sound Blaster Z-Series Control Panel\SBZ.exe
C:\Program Files (x86)\Avira\Antivirus\avgnt.exe
C:\Program Files (x86)\Avira\Launcher\Avira.Systray.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Glyph\GlyphCrashHandler.exe
C:\Program Files (x86)\Glyph\GlyphClientApp.exe
C:\Program Files (x86)\Glyph\QtWebEngineProcess.exe
C:\Program Files (x86)\Steam\steam.exe
C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
C:\Users\Toms\Downloads\HijackThis.exe
 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O4 - HKLM\..\Run: [IMSS] "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe" "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PrivacyIconClient.exe" 60
O4 - HKLM\..\Run: [USB3MON] "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [Sound Blaster Z-Series Control Panel] "C:\Program Files (x86)\Creative\Sound Blaster Z-Series\Sound Blaster Z-Series Control Panel\SBZ.exe" /r
O4 - HKLM\..\Run: [Razer Synapse] "C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe"
O4 - HKLM\..\Run: [Avira SystrayStartTrigger] C:\Program Files (x86)\Avira\Launcher\Avira.SystrayStartTrigger.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\Antivirus\avgnt.exe" /min
O4 - HKCU\..\Run: [Overwolf] C:\Program Files (x86)\Overwolf\OverwolfLauncher.exe -overwolfsilent
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [CTRegRun] C:\WINDOWS\CTRegRun.EXE
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [Gyazo] C:\Program Files (x86)\Gyazo\GyStation.exe
O4 - HKUS\S-1-5-21-1584970927-1026716855-4157371246-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\..\Run: [Overwolf] C:\Program Files (x86)\Overwolf\OverwolfLauncher.exe -overwolfsilent (User '?')
O4 - HKUS\S-1-5-21-1584970927-1026716855-4157371246-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun (User '?')
O4 - HKUS\S-1-5-21-1584970927-1026716855-4157371246-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\..\Run: [CTRegRun] C:\WINDOWS\CTRegRun.EXE (User '?')
O4 - HKUS\S-1-5-21-1584970927-1026716855-4157371246-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent (User '?')
O4 - HKUS\S-1-5-21-1584970927-1026716855-4157371246-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR (User '?')
O4 - HKUS\S-1-5-21-1584970927-1026716855-4157371246-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\..\Run: [Gyazo] C:\Program Files (x86)\Gyazo\GyStation.exe (User '?')
O4 - S-1-5-21-1584970927-1026716855-4157371246-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0 Startup: FacebookGamesNotifier.exe.lnk = C:\Users\Toms\AppData\Local\Facebook\Games\FacebookGamesNotifier.exe (User '?')
O4 - Startup: FacebookGamesNotifier.exe.lnk = C:\Users\Toms\AppData\Local\Facebook\Games\FacebookGamesNotifier.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} (Creative Software AutoUpdate Support Package 2) - http://files.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://files.creative.com/Web/softwareupdate/ocx/150323/CTPID.cab
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Avira Mail Protection (AntiVirMailService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\Antivirus\avmailc7.exe
O23 - Service: Avira Scheduler (AntiVirSchedulerService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\Antivirus\sched.exe
O23 - Service: Avira Real-Time Protection (AntiVirService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\Antivirus\avguard.exe
O23 - Service: Avira Web Protection (AntiVirWebService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\Antivirus\avwebg7.exe
O23 - Service: Avira Service Host (Avira.ServiceHost) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\Launcher\Avira.ServiceHost.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: @oem18.inf,%Creative.CTHdaSvcDesc%;Sound Blaster Audio Service (CtHdaSvc) - Creative Technology Ltd - C:\WINDOWS\sysWow64\CtHdaSvc.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: NVIDIA GeForce Experience Service (GfExperienceService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel® Integrated Clock Controller Service - Intel® ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel® Capability Licensing Service TCP IP Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel® Small Business Advantage (intelsba) - Intel Corporation - C:\Program Files\Intel\Intel® Small Business Advantage\Service\Intel.SmallBusinessAdvantage.WindowsService.exe
O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: MSI Command Center Clock Service (MSIClock_CC) - MSI - C:\Program Files (x86)\MSI\Command Center\ClockGen\MSIClockService.exe
O23 - Service: MSI Command Center Comm Service (MSICOMM_CC) - MSI - C:\Program Files (x86)\MSI\Command Center\MSICommService.exe
O23 - Service: MSI Command Center CPU Service (MSICPU_CC) - MSI - C:\Program Files (x86)\MSI\Command Center\CPU\MSICPUService.exe
O23 - Service: MSI Command Center control Service (MSICTL_CC) - MSI - C:\Program Files (x86)\MSI\Command Center\MSIControlService.exe
O23 - Service: MSI Command Center DDR Service (MSIDDR_CC) - MSI - C:\Program Files (x86)\MSI\Command Center\DDR\MSIDDRService.exe
O23 - Service: MSI Command Center SMBus Service (MSISMB_CC) - MSI - C:\Program Files (x86)\MSI\Command Center\SMBus\MSISMBService.exe
O23 - Service: MSI Command Center SuperIO Service (MSISuperIO_CC) - MSI - C:\Program Files (x86)\MSI\Command Center\SuperIO\MSISuperIOService.exe
O23 - Service: MSI_ECOSERVICE - Micro-Star INT'L CO., LTD. - C:\Program Files (x86)\MSI\ECO Center\ECO_Service.exe
O23 - Service: MSI_FastBoot - MSI - C:\Program Files (x86)\MSI\Fast Boot\FastBootService.exe
O23 - Service: MSI Live Update Service (MSI_LiveUpdate_Service) - Micro-Star INT'L CO., LTD. - C:\Program Files (x86)\MSI\Live Update\MSI_LiveUpdate_Service.exe
O23 - Service: MSI_SuperCharger - MSI - C:\Program Files (x86)\MSI\Super Charger\ChargeService.exe
O23 - Service: @mqutil.dll,-6102 (MSMQ) - Unknown owner - C:\WINDOWS\system32\mqsvc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Network Service (NvStreamNetworkSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\WINDOWS\system32\nvvsvc.exe (file missing)
O23 - Service: Overwolf Updater Windows SCM (OverwolfUpdater) - Overwolf LTD - C:\Program Files (x86)\Overwolf\OverwolfUpdater.exe
O23 - Service: Razer Chroma SDK Service - Razer Inc. - C:\Program Files (x86)\Razer Chroma SDK\bin\RzSDKService.exe
O23 - Service: Razer Game Scanner (Razer Game Scanner Service) - Unknown owner - C:\Program Files (x86)\Razer\Razer Services\GSS\GameScannerService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvscpapisvr.exe
O23 - Service: SuperRAIDSvc - Micro-Star INT'L CO., LTD. - C:\MSI\Smart Utilities\SuperRAIDSvc.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Intel® Extreme Tuning Utility Service (XTU3SERVICE) - Intel® Corporation - C:\Program Files (x86)\Intel\Extreme Tuning Utility\XtuService.exe
 
--
End of file - 14376 bytes

Edited by Queen-Evie, 11 August 2016 - 09:20 PM.
moved from Windows 10 Support to Malware Removal Logs. HJT logs are allowed only in MRL forum. Also deleted your reply, Please be patient as you wait for a member of the Malware Removal Team to review your log and reply.


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#2 HeresMuscle

HeresMuscle
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Posted 11 August 2016 - 09:35 PM

this?

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Device Model:     WDC WD10EZEX-00BN5A0
Serial Number:    WD-WCC3F7AL5PP7
LU WWN Device Id: 5 0014ee 2b713868d
Firmware Version: 01.01A01
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  ACS-2 (unknown minor revision code: 0x001f)
Local Time is:    Thu Aug 11 21:32:41 2016 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x85) Offline data collection activity
was aborted by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: (11280) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 117) minutes.
Conveyance self-test routine
recommended polling time: (   5) minutes.
SCT capabilities:       (0x3035) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   175   175   021    Pre-fail  Always       -       2233
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       57
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   091   091   000    Old_age   Always       -       6855
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       50
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       1
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       184
194 Temperature_Celsius     0x0022   109   099   000    Old_age   Always       -       34
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      6855         -
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 16 August 2016 - 09:10 AM

Greetings HeresMuscle and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Please do this.

===================================================

Adware Removal Tool by TSA

--------------------
  • Please download Adware Removal Tool and save it to your Desktop.
  • Right click on the icon and select Run as administrator.
  • Select: Yes, I agree.
  • Click Scan.
  • If objects are found, click OK.
  • Review the log and uncheck any items you want to keep (somewhat uncommon).
  • Click Clean.
  • If requested, click OK to close any open browsers.
  • Click OK after the cleaning process has Successfully Finished.
  • Click Save this Result and save the file to your Desktop as ART.txt.
  • Confirm the file was successfully saved.
  • Click Finished, then close the browser that will open.
  • Copy and paste ART.txt
===================================================

AdwCleaner by Xplode - Delete Adware

-------------------
  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browser
  • Double click on AdwCleaner.exe, click Run, then select I agree if it appears
  • Click Scan
  • Once the scan has completed you will see Pending. Please check elements you don't want to remove above the progress bar
  • Click on Cleaning
  • Confirm the cleaning and rebooting of your computer by clicking OK
  • Your computer will be rebooted automatically. A text file will open after the restart
  • Copy and paste the contents in your reply
===================================================

Farbar Recovery Scan Tool (FRST)

--------------------
  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your Desktop. <<< Important
  • Double click the icon
  • Click Yes to the disclaimer
  • Make sure the Addition.txt box is checked
  • Click Scan and allow the program to run
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply
===================================================

System Summary Information

--------------------
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type msinfo32 and press Enter
  • Left click on System Summary
  • Click File, Save, and name the file Summary
  • Zip and attach the file to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • ART report
  • AdwCleaner report
  • FRST results
  • Addition log
  • System Summary Information

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
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Posted 19 August 2016 - 09:11 AM

Greetings,

===================================================

Do You Still Need Help?

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,978 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:11:31 PM

Posted 21 August 2016 - 08:37 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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