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BSOD since changing a HDD disk with a SSD - Laptop


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#1 DarkNite

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Posted 11 August 2016 - 10:07 AM

Hi,
 
My computer has been crashing ever since my HDD disk "died" and I replaced it with a SSD (over a month ago). It was a clean install of Windows 7 Home Edition, and I did not save anything from the old disk. The guy at the store has no idea what's wrong...
 
The crashes seem to happen at random times, either 3 or 4 times in one day, or nothing at all for days. It looks to me that it happens more often when I am using BitTorrent. I also had some problems with Windows Update not working at all. Tried different suggestions and, since I managed to fix it, the crashes seem to be less frequent.
 
I have tried a whole set of suggested solutions that I have read in several forums. Installed and updated a lot of drivers, changed Anti-virus like crazy (AVG, Avira, Avast, Malwares, SpyBot), tried different Torrent programs (using qBittorrent now) and followed all these instructions to no avail.  As specified in this website, I ran DriveVerifier. It did crash right at startup, but it was an unrelated crash from a recently installed program, ToolWizCare. Uninstalled that and enabled DriverVerifier again. It had been running for about 10 hours when it crashed again, but it was the same old BSOD (IRQL_NOT_LESS_OR_EQUAL, ntoskrnle.exe+6f400). 
 
Recently, I did a clean uninstall of both graphic's drivers and installed the Leschcat's Catalyst Unifl drivers instead (for switchable graphics). It seemed to help (no crashes for about a week), but today I had to boot in Safe Mode since it crashed 4 times, repeatedly, right at startup. I did a System Restore to undo yesterday's Windows updates and the changes I had done to the User account (when I tried to change the username). I did a new collection of data (using the Sysnative App) but, if needed, I have the previous data saved (from a month ago).
 
I was going to try and debug it using Microsoft debugging tools and instructions, but I was overwhelmed by the sheer amount of information and technical terms that I could not understand! So, I'm giving it one last shot with you guys, before I call it quits and throw this damn computer out the window :smash:
 
I appreciate any help! I have attached the zip files, as instructed.  Thank you!
 
Requested Specs:
  • OS: Windows 7 Home Premium, x64, Retail version (installed late June this year)
  • Age: The laptop is 6 years old and it came with Windows 7 Home Premium x64 (replaced the fan and, now, the disk)
  • CPU: Intel Core i7-2630QM, 2.00 GHz, cache L3 6Mb
  • Video Card: Intel HD Graphics 3000 (integrated) + AMD Radeon HD 6700M (2Gb dedicated)
  • Manufacturer & Model: HP Pavilion Entertainment dv6-6196ep, Model no. LZ440EA

Attached File  Perfmon.zip   136.04KB   1 downloads

Attached File  SysnativeFileCollectionApp.zip   1.19MB   1 downloads



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#2 usasma

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Posted 12 August 2016 - 06:37 PM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

First off, if this is an HP system, I have to wonder why the OS is pirated.

HP systems come with legitimate copies, and you can reinstall it by using their recovery media (which is inexpensive).

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Both of the memory dumps blame netr28x.sys - a driver for your wifi card

Please:

- download a fresh copy of the latest compatible drivers from the HP website

- uninstall the current drivers from Control Panel...Programs and Features

- install the freshly downloaded drivers

- monitor for further BSOD's.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Aug 11 09:36:55.662 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081116-13166-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:0 days 0:13:38.552
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by :netr28x.sys ( netr28x+4ba8d )
BugCheck A, {fffff8a00035c840, 2, 1, fffff80002f48ee1}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: fffff8a00035c840, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002f48ee1, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xA_netr28x+4ba8d
CPUID:        "Intel® Core™ i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
  BIOS Version                  F.1B
  BIOS Release Date             10/05/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
  Baseboard Product             3388
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 11 06:47:09.692 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081116-4492-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:0 days 0:03:08.582
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by :netr28x.sys ( netr28x+4ba8d )
BugCheck A, {fffff8a0079780a4, 2, 1, fffff80002eee1dd}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: fffff8a0079780a4, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002eee1dd, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xA_netr28x+4ba8d
CPUID:        "Intel® Core™ i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
  BIOS Version                  F.1B
  BIOS Release Date             10/05/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv6 Notebook PC
  Baseboard Product             3388
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Aug 11 09:36:55.662 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
iaStor.sys                  Wed Jan 12 20:50:12 2011 (4D2E5A54)
AMPPAL.sys                  Tue Mar 22 04:04:04 2011 (4D8857F4)
Accelerometer.sys           Fri May 13 14:47:02 2011 (4DCD7CA6)
hpdskflt.sys                Fri May 13 14:47:02 2011 (4DCD7CA6)
RtsPStor.sys                Mon May 30 03:50:40 2011 (4DE34C50)
stwrt64.sys                 Thu Jun  2 06:18:43 2011 (4DE76383)
SynTP.sys                   Thu Jun  9 20:15:09 2011 (4DF1620D)
nusb3hub.sys                Thu May 10 03:33:53 2012 (4FAB6F61)
nusb3xhc.sys                Thu May 10 03:33:55 2012 (4FAB6F63)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
igdkmd64.sys                Tue May 26 23:53:18 2015 (55653FAE)
netr28x.sys                 Tue Aug 11 21:23:09 2015 (55CA9FFD)
atikmpag.sys                Fri Feb 26 14:58:13 2016 (56D0AE55)
atikmdag.sys                Fri Feb 26 15:29:22 2016 (56D0B5A2)
Rt64win7.sys                Fri Apr 22 02:58:00 2016 (5719CB78)
SbieDrv.sys                 Tue Jun 14 17:57:40 2016 (57607DD4)
aswRvrt.sys                 Mon Jun 20 07:31:24 2016 (5767D40C)
aswHwid.sys                 Mon Jun 20 07:31:29 2016 (5767D411)
aswMonFlt.sys               Mon Jun 20 07:31:35 2016 (5767D417)
aswRdr2.sys                 Mon Jun 20 07:32:13 2016 (5767D43D)
aswSnx.sys                  Mon Jun 20 07:32:27 2016 (5767D44B)
aswStm.sys                  Mon Jun 20 07:54:57 2016 (5767D991)
aswSP.sys                   Tue Jul 12 11:51:06 2016 (578511EA)
aswVmm.sys                  Thu Aug  4 04:08:48 2016 (57A2F810)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys


 

 

XXXXX


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#3 DarkNite

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Posted 14 August 2016 - 06:48 PM

Thank you for your reply!

 

I had no idea about the software. As I've explained, my computer stopped working and I took it to a shop for repair. They said the problem was the hard disk and I paid for a new one and a software installation. It has been crashing ever since... I took it to the shop again, but they were unable to figure out what was wrong.

I did see that HP has a recovery cd-rom available for purchase, but thought it was unnecessary since I didn't think there was anything wrong with this Windows... Now, it seems that I should really buy that!

 

Anyway, thank you for your help! I will follow your recommendations and I'll let you know if it works. THANKS  :thumbup2:  






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