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BUGCODE_USB_DRIVER BSOD


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25 replies to this topic

#1 DandyAnnie

DandyAnnie

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  • Local time:04:09 PM

Posted 10 August 2016 - 07:06 PM

This is happening more and more often.  I have tried the USB for my wireless mouse/keyboard in each of the 3 ports with no change in crash frequency.  I think this is what I am supposed to provide:

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    fe
  BCP1:    0000000000000008
  BCP2:    0000000000000006
  BCP3:    0000000000000005
  BCP4:    FFFFFA8007DF8B20
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\081016-35927-01.dmp
  C:\Users\Anne\AppData\Local\Temp\WER-76877-0.sysdata.xml

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Anne (administrator) on 10-08-2016 at 19:49:51
Running from "C:\Users\Anne\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: VPCEA22FX Manufacturer: Sony Corporation
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/10/2016 07:22:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/10/2016 07:02:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/10/2016 06:39:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/10/2016 03:34:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/10/2016 08:56:32 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/10/2016 07:25:17 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/09/2016 05:05:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/09/2016 01:59:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/08/2016 07:13:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/08/2016 11:47:35 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (08/10/2016 07:21:23 PM) (Source: Application Popup) (User: )
Description: Driver RISD returned invalid ID for a child device (0001).

Error: (08/10/2016 07:21:47 PM) (Source: BugCheck) (User: )
Description: 0x000000fe (0x0000000000000008, 0x0000000000000006, 0x0000000000000005, 0xfffffa8007df8b20)C:\Windows\MEMORY.DMP081016-35927-01

Error: (08/10/2016 07:21:32 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:19:23 PM on ‎8/‎10/‎2016 was unexpected.

Error: (08/10/2016 07:00:30 PM) (Source: Application Popup) (User: )
Description: Driver RISD returned invalid ID for a child device (0001).

Error: (08/10/2016 07:00:44 PM) (Source: BugCheck) (User: )
Description: 0x000000fe (0x0000000000000008, 0x0000000000000006, 0x0000000000000005, 0xfffffa8007aa0b20)C:\Windows\MEMORY.DMP081016-27300-01

Error: (08/10/2016 07:00:44 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:58:35 PM on ‎8/‎10/‎2016 was unexpected.

Error: (08/10/2016 06:37:39 PM) (Source: Application Popup) (User: )
Description: Driver RISD returned invalid ID for a child device (0001).

Error: (08/10/2016 03:33:02 PM) (Source: Service Control Manager) (User: )
Description: The Windows Live ID Sign-in Assistant service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (08/10/2016 03:33:02 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Live ID Sign-in Assistant service to connect.

Error: (08/10/2016 03:31:28 PM) (Source: Application Popup) (User: )
Description: Driver RISD returned invalid ID for a child device (0001).


Microsoft Office Sessions:
=========================
Error: (04/17/2016 06:24:22 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6600.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 14732 seconds with 7380 seconds of active time.  This session ended with a crash.

Error: (04/10/2013 02:35:25 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 1353 seconds with 720 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2016-07-28 15:11:27.578
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-28 15:11:27.500
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-28 11:06:27.953
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-28 11:06:27.438
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-28 02:23:42.858
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-28 02:23:42.499
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-27 09:21:12.733
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-27 09:21:12.359
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-26 18:21:52.622
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-26 18:21:52.279
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

AccuWeather.com Cirrus (HKLM-x32\...\{808625C0-412D-2343-CA00-9C19A9671101}) (Version: 0.1.6 - AccuWeather, Inc.) Hidden
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
Adobe Digital Editions 3.0 (HKLM-x32\...\Adobe Digital Editions 3.0) (Version: 3.0.1 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
Angry Birds Rio (HKLM-x32\...\{137EA7E1-D30B-4373-B8B6-CB7E85107F6D}) (Version: 1.2.2 - Rovio)
Application Manager for VAIO (HKLM-x32\...\Application Manager for VAIO) (Version:  - )
Audacity 2.0.6 (HKLM-x32\...\Audacity_is1) (Version: 2.0.6 - Audacity Team)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 11.2.2262 - AVAST Software)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.1) (Version: 5.0.0.1 - Coupons.com Incorporated)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Facebook Video Calling 2.0.0.447 (HKLM-x32\...\{8DF41A9F-FE13-43E8-A003-5F9B55A011EE}) (Version: 2.0.447 - Skype Limited)
Facebook Video Calling 3.1.0.521 (HKLM-x32\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
Family Tree Maker 2012 (HKLM-x32\...\{1CB0993B-1CD4-4A18-9C85-9732AFD9843F}) (Version: 21.0.452 - Ancestry.com, Inc.) Hidden
Family Tree Maker 2012 (HKLM-x32\...\Family Tree Maker 2012) (Version: 21.0.452 - Ancestry.com, Inc.)
FT Analyzer (HKCU\...\9fcd84de4bf45cd5) (Version: 5.1.0.5 - FT Analyzer)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 52.0.2743.116 - Google Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GWX Control Panel (HKLM-x32\...\UltimateOutsider_GwxControlPanel) (Version:  - UltimateOutsider)
HP Deskjet 2540 series Basic Device Software (HKLM\...\{6A79CD11-0C1C-4E24-A8C6-46A02F680346}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP Deskjet 2540 series Help (HKLM-x32\...\{4539575D-C09D-4E71-B207-0F2D6BD74DA2}) (Version: 30.0.0 - Hewlett Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKCU\...\HP Photo Creations) (Version: 1.0.0.19522 - HP)
HP Support Assistant (HKLM-x32\...\{78E2C850-ADA6-420D-BA35-2F4A9BE733CC}) (Version: 8.2.8.25 - HP)
HP Support Solutions Framework (HKLM-x32\...\{CE7447C2-EF12-4EF3-BE51-BFC3B049C0F6}) (Version: 12.4.18.7 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2827 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{4327107B-E95E-415C-9194-458FCED6BF12}) (Version: 13.03.0000 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.4.1001 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{26F41FA3-3170-446B-A3A2-83F5FA26E6CD}) (Version: 1.1.8.0 - Intel Corporation)
Java 8 Update 77 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218077F0}) (Version: 8.0.770.3 - Oracle Corporation)
JSWorld1GMain (HKLM-x32\...\{AD106C21-7B0E-4D72-96B5-8951744A896F}) (Version: 1.00.0000 - JumpStart World) Hidden
JSWPFCom (HKLM-x32\...\{9A2F0A59-B202-4D2A-9343-A7E5ACE852B7}) (Version: 1.07.0000 - JumpStart World) Hidden
JSWPFGrade1 (HKLM-x32\...\{BDE4CF11-7BA4-4755-96D4-98D03E2026C0}) (Version: 1.07.0000 - JumpStart World) Hidden
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 3.15.0 - Rakuten Kobo Inc.)
MailStore Home 8.2.0.9316 (HKLM-x32\...\MailStore Home_universal1) (Version: 8.2.0.9316 - MailStore Software GmbH)
Media Gallery (HKLM-x32\...\{2110ECBD-BF15-4673-8852-8C68DDEB26AC}) (Version: 1.1.1.11200 - Sony Corporation) Hidden
Media Gallery (HKLM-x32\...\{DD88F979-FA58-41AC-980C-A6E1A82B61D9}) (Version: 1.1.1.11200 - Sony Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4035.0328 - Microsoft Corporation)
Microsoft Primary Interoperability Assemblies 2005 (HKLM-x32\...\{D24DB8B9-BB6C-4334-9619-BA1C650E13D3}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 47.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0 (x86 en-US)) (Version: 47.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.0.5999 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MySims™ (HKLM-x32\...\{68DC42FA-962C-4973-A306-D595D861FA1E}) (Version: 1.00.0000 - Electronic Arts)
OOBE (HKLM-x32\...\{1B500D37-E7CF-480B-8054-8A563594EC4E}) (Version:  - ) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PMB (HKLM-x32\...\{B6A98E5F-D6A7-46FB-9E9D-1F7BF443491C}) (Version: 5.0.00.10260 - Sony Corporation) Hidden
PMB VAIO Edition Guide (HKLM-x32\...\{88C252C8-A7EE-4B60-BF74-8E5919A8048F}) (Version: 1.0.00.09250 - Sony Corporation) Hidden
PMB VAIO Edition Guide (HKLM-x32\...\InstallShield_{88C252C8-A7EE-4B60-BF74-8E5919A8048F}) (Version: 1.0.00.09250 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (Click to Disc) (HKLM-x32\...\{4DCEA9C1-4D6E-41BF-A854-28CFA8B56DBF}) (Version: 3.0.01.11230 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (Click to Disc) (HKLM-x32\...\InstallShield_{4DCEA9C1-4D6E-41BF-A854-28CFA8B56DBF}) (Version: 3.0.01.11230 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (VAIO Image Optimizer) (HKLM-x32\...\{1873FFC1-FDCB-47E1-B7C7-F418211E3530}) (Version: 1.0.00.10150 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (VAIO Image Optimizer) (HKLM-x32\...\InstallShield_{1873FFC1-FDCB-47E1-B7C7-F418211E3530}) (Version: 1.0.00.10150 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (VAIO Movie Story) (HKLM-x32\...\{B25563A0-41F4-4A81-A6C1-6DBC0911B1F3}) (Version: 2.0.01.12010 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (VAIO Movie Story) (HKLM-x32\...\InstallShield_{B25563A0-41F4-4A81-A6C1-6DBC0911B1F3}) (Version: 2.0.01.12010 - Sony Corporation) Hidden
Pokémon Trading Card Game Online (HKLM-x32\...\{D81F39D4-FDA9-4356-92B1-16081D8BF71A}) (Version: 1.0.0 - The Pokémon Company International)
Product Improvement Study for HP Deskjet 2540 series (HKLM\...\{446CCB22-B632-4A1D-BF84-DA8DB0575F98}) (Version: 32.0.1180.44630 - Hewlett-Packard Co.)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5992 - Realtek Semiconductor Corp.)
ROBLOX Player for Anne (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - ROBLOX Corporation)
ROBLOX Studio for Anne (HKCU\...\{2922D6F1-2865-4EFA-97A9-94EEAB3AFA14}) (Version:  - ROBLOX Corporation)
Roxio Easy Media Creator 10 LJ (HKLM-x32\...\{537BF16E-7412-448C-95D8-846E85A1D817}) (Version: 10.3 - Roxio)
SafeZone Stable 1.48.2066.101 (HKLM-x32\...\SafeZone 1.48.2066.101) (Version: 1.48.2066.101 - Avast Software) Hidden
SafeZone Stable 1.48.2066.101 (HKLM-x32\...\SafeZone 1.48.2066.1011) (Version: 1.48.2066.101 - Avast Software) Hidden
SafeZone Stable 1.48.2066.95 (HKLM-x32\...\SafeZone 1.48.2066.95) (Version: 1.48.2066.95 - Avast Software) Hidden
ScanSoft OmniPage SE 4 (HKLM-x32\...\{DEE88727-779B-47A9-ACEF-F87CA5F92A65}) (Version: 15.2.0020 - Nuance Communications, Inc.)
Setting Utility Series (HKLM-x32\...\{A7DA438C-2E43-4C20-BFDA-C1F4A6208558}) (Version: 5.1.0.11200 - Sony Corporation) Hidden
Setup_msm_VCMS_x64 (HKLM\...\{1C6B6716-84AC-412A-A296-247D41EBB7FB}) (Version: 2.6.0.06040 - Sony Corporation) Hidden
Setup_msm_VOFS_x64 (HKLM\...\{C69A835B-67A5-4542-AD24-FE36E3140BA9}) (Version: 2.4.0.16010 - Sony Corporation) Hidden
Setup_VEP_x64_Contain_SSDB (HKLM\...\{7ECD4ACB-E1B6-425B-B8AA-5761A59B77E0}) (Version: 3.9.30.19080 - Sony Corporation) Hidden
SOHLib Merge Module (HKLM-x32\...\{4A221E47-E361-45C3-886A-7B2D7AD0E5AA}) (Version: 2.2.0.11240 - Sony Corporation) Hidden
Sony Home Network Library (HKLM-x32\...\{9B163B82-3B46-4CE5-BF01-A53E550A8E58}) (Version: 2.0.1.10160 - Sony Corporation) Hidden
Sony Home Network Library (HKLM-x32\...\{A6B90666-2A1F-49E8-A40E-27EAAD11C096}) (Version: 2.2.0.13270 - Sony Corporation)
Star Stable (HKLM-x32\...\{2B03B553-4983-4005-99C4-31DFC25B4BB9}) (Version: 1.00.0000 - Star Stable Entertainment AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.10.0 - Synaptics Incorporated)
Terraria (HKLM-x32\...\Steam App 105600) (Version:  - Re-Logic)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.6.0f2 - Unity Technologies ApS)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VAIO Care (HKLM\...\{934ACD4F-3E96-4B2A-96A8-158A5E057288}) (Version: 8.4.3.07161 - Sony Corporation)
VAIO Content Metadata Intelligent Analyzing Manager (HKLM\...\{F8B40DB4-FD07-4368-AA57-34F2B0839683}) (Version: 3.9.20.08110 - Sony Corporation)
VAIO Content Metadata Intelligent Analyzing Manager (HKLM-x32\...\{B1DADBEB-7F82-4B29-84D6-5F14A020F0A0}) (Version: 3.6.0.09250 - Sony Corporation) Hidden
VAIO Content Metadata Intelligent Network Service Manager (HKLM\...\{725D5BA4-E9FA-452B-8CF5-D7E5F8055C71}) (Version: 3.9.20.08110 - Sony Corporation)
VAIO Content Metadata Manager Settings (HKLM\...\{8FE3CF66-4484-4D39-B47D-DEBBA173619D}) (Version: 3.9.20.08110 - Sony Corporation)
VAIO Content Metadata XML Interface Library (HKLM\...\{97C58294-36D8-4594-8A49-7AB4AE096504}) (Version: 3.9.20.08110 - Sony Corporation)
VAIO Content Monitoring Settings (HKLM-x32\...\{06C05B90-2127-4933-8ABA-61833BDE13FA}) (Version: 2.6.0.13120 - Sony Corporation)
VAIO Control Center (HKLM-x32\...\{72042FA6-5609-489F-A8EA-3C2DD650F667}) (Version: 4.1.1.07160 - Sony Corporation) Hidden
VAIO Data Restore Tool (HKLM-x32\...\{34DC654E-6E43-4BFA-9E00-6C16CFA7B9F0}) (Version: 1.2.0.09150 - Sony Corporation) Hidden
VAIO Data Restore Tool (HKLM-x32\...\{57B955CE-B5D3-495D-AF1B-FAEE0540BFEF}) (Version: 1.2.0.09150 - Sony Corporation) Hidden
VAIO DVD Menu Data (HKLM-x32\...\{596BED91-A1D8-4DF1-8CD1-1C777F7588AC}) (Version: 2.0.00.09240 - Sony Corporation) Hidden
VAIO Entertainment Platform (HKLM-x32\...\{0489D044-6386-4BDF-9F98-577D60CF79DD}) (Version: 3.9.30.19080 - Sony Corporation)
VAIO Event Service (HKLM-x32\...\{C7477742-DDB4-43E5-AC8D-0259E1E661B1}) (Version: 5.1.0.12010 - Sony Corporation) Hidden
VAIO Hardware Diagnostics (HKLM-x32\...\{6754AE0D-B2E1-45E4-835F-FDFEC373DE8A}) (Version: 3.9.1 - Sony Corporation) Hidden
VAIO Health Report (HKLM-x32\...\VAIO Health Report1.0) (Version: 1.0 - Sony Electronics)
VAIO Media plus (HKLM-x32\...\{8DE50158-80AA-4FF2-9E9F-0A7C46F71FCD}) (Version: 2.0.1.10160 - Sony Corporation) Hidden
VAIO Media plus Opening Movie (HKLM-x32\...\{6BF03C88-C06A-48DC-B9A1-FE72B24E5FA9}) (Version: 2.0.0.07030 - Sony Corporation) Hidden
VAIO Movie Story Template Data (HKLM-x32\...\{6FA8BA2C-052B-4072-B8E2-2302C268BE9E}) (Version: 2.0.00.09240 - Sony Corporation) Hidden
VAIO Movie Story Template Data (HKLM-x32\...\InstallShield_{6FA8BA2C-052B-4072-B8E2-2302C268BE9E}) (Version: 2.0.00.09240 - Sony Corporation) Hidden
VAIO Original Function Settings (HKLM-x32\...\{04EAE65A-CDCF-480F-B754-5C3A9364239C}) (Version: 2.4.0.19040 - Sony Corporation)
VAIO Personalization Manager (HKLM\...\{BAD9A7B0-FA18-4247-A6F5-BDCF64B40C4C}) (Version: 3.0.2.05260 - Sony Corporation)
VAIO Power Management (HKLM-x32\...\{803E4FA5-A940-4420-B89D-A8BC2E160247}) (Version: 5.0.0.11300 - Sony Corporation) Hidden
VAIO Quick Web Access (HKLM-x32\...\{931FE23C-BB40-4C7A-A594-DB35908D8E83}) (Version: 1.2.2.3 - Sony Corporation) Hidden
VAIO Quick Web Access (HKLM-x32\...\splashtop) (Version: 1.2.2.3 - Sony Corporation) Hidden
VAIO Transfer Support (HKLM-x32\...\{5DDAFB4B-C52E-468A-9E23-3B0CEEB671BF}) (Version: 1.1.2.06030 - Sony Corporation) Hidden
VAIO Update (HKLM-x32\...\{9FF95DA2-7DA1-4228-93B7-DED7EC02B6B2}) (Version: 7.1.0.08060 - Sony Corporation)
VAIO Wallpaper Contents (HKLM-x32\...\{D60F97EC-EF06-4E1E-B0D1-C2CBABA62FA3}) (Version: 2.0.0.06010 - Sony Corporation) Hidden
VD64Inst (HKLM\...\{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
VU5x64 (HKLM\...\{6B7DE186-374B-4873-AEC1-7464DA337DD6}) (Version: 1.1.0 - Sony Corporation ) Hidden
VU5x86 (HKLM-x32\...\{9D12A8B5-9D41-4465-BF11-70719EB0CD02}) (Version: 1.1.0 - Sony Corporation ) Hidden
VU5x86 (HKLM-x32\...\{D2D23D08-D10E-43D6-883C-78E0B2AC9CC6}) (Version: 1.0.0 - Sony Corporation ) Hidden
Windows Driver Package - Intel (NETwLv64) net  (10/07/2010 13.4.0.139) (HKLM\...\EA1C8ECD4E416637C38F0079F98C8C7B0A112265) (Version: 10/07/2010 13.4.0.139 - Intel)
Windows Driver Package - Intel (NETwNs64) net  (01/19/2011 13.5.0.6) (HKLM\...\EF16709DD2C1C00190D1433E735F9F703EA529B9) (Version: 01/19/2011 13.5.0.6 - Intel)
Windows Installer Clean Up (HKLM-x32\...\{121634B0-2F4B-11D3-ADA3-00C04F52DD52}) (Version: 3.00.00.0000 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Media Encoder 9 Series (HKLM-x32\...\Windows Media Encoder 9) (Version:  - )
WinRAR 5.40 beta 2 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.2 - win.rar GmbH)

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 3758.1 MB
Available physical RAM: 2121.69 MB
Total Virtual: 7514.38 MB
Available Virtual: 5595.61 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:455.49 GB) (Free:356.34 GB) NTFS

========================= Users: ========================================

User accounts for \\ANNE-VAIO

Administrator            Anne                     Guest                    

========================= Minidump Files ==================================

C:\Windows\Minidump\062216-32510-01.dmp
C:\Windows\Minidump\072816-37143-01.dmp
C:\Windows\Minidump\080216-29359-01.dmp
C:\Windows\Minidump\080616-40763-01.dmp
C:\Windows\Minidump\080816-39561-01.dmp
C:\Windows\Minidump\080916-29203-01.dmp
C:\Windows\Minidump\081016-27300-01.dmp
C:\Windows\Minidump\081016-30544-01.dmp
C:\Windows\Minidump\081016-35927-01.dmp

**** End of log ****
 

Can you help determine what the cause of my BSOD is?

 

Looking at the above, I think I have way too many things installed but don't know what to get rid of. 

 


 



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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 12 August 2016 - 03:47 PM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities.  
.ZIP is the type file that can be uploaded to the forums.

In addition, please tell us what you have connected to each USB port.

If possible, please identify which of the devices are connected to  USB 2, which to USB 3, and which (if any) to USB C

If you tested on all of them, please let us know that also.


Edited by usasma, 12 August 2016 - 03:51 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 DandyAnnie

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Posted 12 August 2016 - 09:25 PM

Attached File  perfmonreport.zip   132.07KB   1 downloadsAttached File  SysnativeFileCollectionApp.zip   2.23MB   2 downloads

 

Attached File  perfmonreport.zip   132.07KB   1 downloads

 

Attached to USB ports:

 

Microsoft Wireless Keyboard/Mouse.  Nothing in the 2 other USB ports although I sometimes connect my phone and/or printer and/or external hard drive (all wired.  The printer can be wireless but I had trouble with that and only use it wired..  I have tried the wireless usb connector for keyboard/mouse in all ports with no difference.

 

Your question 5:

Windows 7

x64

Windows 7 Home Premium Service Pack 1

OEM version

7 years old

The OS was updated by a Microsoft tech via remote access to try and resolve my issue.  He used Windows7 UltSP1 64bit on or about June 7, 2016.

CPU:  Intel® Core™ i3 CPU M 350 @2.27GHz 2.27 GHz

Video card:  I don't know how to find this out.

Manufacturer:  Sony

Vaio Model:  VPCEA22FX

Laptop

 

I will now run the items in your number 6. 

 

Annie


Edited by Platypus, 12 August 2016 - 09:33 PM.
Merged reply from second topic


#4 DandyAnnie

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Posted 13 August 2016 - 08:11 AM

My mistake, sorry, it is a LOGITECH wireless keyboard/mouse.

 

Afaik Verifier has been running for almost 12 hours.  Should I be able to tell if its running or not?



#5 usasma

usasma

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Posted 13 August 2016 - 09:02 AM

You can tell if it's running by opening up verifier.exe and selecting "Display existing settings"

Sometimes when running Driver Verifier the system will seem slower than usual - but this is not always the case.

 

Microsoft will not install a different version of Windows for "troubleshooting", and if they need you to update to another version, you'll have to pay for it.

I suspect that this was a scam (and the system has W7 Home Premium - not Ultimate - installed).

 

Only 262 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please visit the Sony website and get the latest version of the Sony Firmware Extension Parser (SFEP) drivers.
Your version (the 2007 one), is known to cause BSOD's on some Windows systems.

 

Then wait to see if it BSOD's again (I'm hoping that the SFEP driver is what's to blame).

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
[QUOTE]**************************Fri Aug 12 17:31:44.221 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081216-32167-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:0 days 5:36:46.299
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by :usbhub.sys ( usbhub+12a5c )
BugCheck FE, {8, 6, 5, fffffa8007cefb20}
BugCheck Info: BUGCODE_USB_DRIVER (fe)
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa8007cefb20, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xFE_usbhub+12a5c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 10 19:20:09.248 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081016-35927-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:0 days 0:19:57.715
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by :usbhub.sys ( usbhub+12a5c )
BugCheck FE, {8, 6, 5, fffffa8007df8b20}
BugCheck Info: BUGCODE_USB_DRIVER (fe)
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa8007df8b20, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xFE_usbhub+12a5c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 10 18:59:15.350 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081016-27300-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:0 days 0:21:51.817
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by :usbhub.sys ( usbhub+12a5c )
BugCheck FE, {8, 6, 5, fffffa8007aa0b20}
BugCheck Info: BUGCODE_USB_DRIVER (fe)
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa8007aa0b20, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xFE_usbhub+12a5c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Aug 12 17:31:44.221 2016 (UTC - 4:00)**************************
SFEP.sys                    Fri Aug  3 01:35:53 2007 (46B2BEB9)
PxHlpa64.sys                Fri May 15 17:43:06 2009 (4A0DE1EA)
ArcSoftKsUFilter.sys        Mon May 25 04:27:31 2009 (4A1A5673)
risdsne64.sys               Wed Jul  1 00:50:14 2009 (4A4AEB06)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
yk62x64.sys                 Mon Sep 28 04:19:31 2009 (4AC07193)
SynTP.sys                   Fri Oct  9 19:51:45 2009 (4ACFCC91)
rimssne64.sys               Fri Oct 16 06:49:46 2009 (4AD84FCA)
iaStor.sys                  Fri Nov 20 18:09:41 2009 (4B0721B5)
RTKVHD64.sys                Mon Nov 30 07:39:43 2009 (4B13BD0F)
Impcd.sys                   Fri Feb 26 18:32:11 2010 (4B8859FB)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
NETwNs64.sys                Wed Jan 19 05:28:52 2011 (4D36BCE4)
IntcDAud.sys                Tue Aug 23 09:12:57 2011 (4E53A759)
igdkmd64.sys                Tue Jul 31 13:50:01 2012 (50181AC9)
aswRvrt.sys                 Mon Apr 25 07:38:50 2016 (571E01CA)
aswMonFlt.sys               Mon Apr 25 07:38:58 2016 (571E01D2)
aswHwid.sys                 Mon Apr 25 07:39:01 2016 (571E01D5)
aswRdr2.sys                 Mon Apr 25 07:39:27 2016 (571E01EF)
aswKbd.sys                  Mon Apr 25 07:39:28 2016 (571E01F0)
aswSnx.sys                  Mon Apr 25 07:39:31 2016 (571E01F3)
aswSP.sys                   Mon Apr 25 07:59:07 2016 (571E068B)
aswStm.sys                  Mon Apr 25 08:06:19 2016 (571E083B)
aswVmm.sys                  Thu Aug  4 06:30:08 2016 (57A31930)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  6 22:46:18.357 2016 (UTC - 4:00)**************************
ssudbus.sys                 Thu Jan  2 04:51:22 2014 (52C5369A)
ssudmdm.sys                 Thu Jan  2 04:51:26 2014 (52C5369E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug  2 23:46:21.403 2016 (UTC - 4:00)**************************
aswVmm.sys                  Fri Jul 29 05:45:01 2016 (579B259D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 28 19:43:05.547 2016 (UTC - 4:00)**************************
aswVmm.sys                  Mon Apr 25 07:58:42 2016 (571E0672)


http://www.carrona.org/drivers/driver.php?id=SFEP.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=ArcSoftKsUFilter.sys
http://www.carrona.org/drivers/driver.php?id=risdsne64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=yk62x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=rimssne64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=Impcd.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 DandyAnnie

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Posted 13 August 2016 - 09:29 AM

I am going to check for the updates as you suggested.  However, first I want to report that since Verifier has been running the laptop suddenly reboots itself and displays the message that it didn't shut down correctly asking to start in safe mode or whatever.   Sorry I can't remember the exact wording.  I always say start normally.     Is this rebooting normal while verifier is on?  Should I be able to get a report on that and if so where?

 

Thank you.  I know I'm not too knowledgeable about this stuff, but I'm trying.

 

Annie



#7 DandyAnnie

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Posted 13 August 2016 - 09:58 AM

You said:

Only 262 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

I have used Windows Update and manually searched for updates.  It keeps telling me there are no updates available.  Is there any other way to check for updates?

 

I have installed the SFEP driver which is only from 2009.  I don't see anything newer. 



#8 usasma

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Posted 13 August 2016 - 04:10 PM

You may not be knowledgeable yet, but if you keep trying you'll end up knowing a lot.

This is how I started many years ago.

 

The purpose of Driver Verifier is to stress drivers and cause them to fail.
This will usually result in a BSOD crash.

Since the system has shut down on you, check in C:\Windows\Minidump and see if there are any memory dumps there (files that end in .dmp)

If so, zip them up and upload them with your next post.  Please be sure that they are in a .ZIP archive, as that's what it takes to upload here (not .RAR).

If unable to zip them in the Mindump folder, copy them to your desktop and zip them up there.

 

If Windows says there are no more updates - then there are no more updates.

As long as you don't have problems or get errors, that's all that you can do.

 

The SFEP.sys driver from 2009 should fix the problem (if the problem was indeed the 2007 version of the driver.

Don't forget to turn Driver Verifier off.  Open up verifier.exe and select "Delete existing settings", click on "Finish" and reboot for the settings to take effect.

 

If the system continues to BSOD, just zip up the contents of the C:\Windows\Minidump folder


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 DandyAnnie

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Posted 13 August 2016 - 10:11 PM

Hmm.

All the time Verifier was running, no BSOD.

 

The system started randomly shutting down and starting with the screen about not shutting down correctly and asking in what mode you want to start as reported in my earlier post.  I always restarted in normal mode.  Eventually it only shut itself down "incorrectly" when I closed the lid, ie I was going to leave the computer for a while.  Double checked what it was supposed to do when closing lid and it was set to "Do nothing".  No new files in Minidump since the last I posted here.

 

Was feeling pretty good that there were no BSODs.

 

After 24 hours, I shut down Verifier.  Tried closing the lid - crash.  When I was up and running again, changed the setting for closing the lid to "sleep".  Closed the lid.  Nothing happened, it went to sleep.

 

Opened the lid changed the setting for the lid to "do nothing" once again.  Closed the lid.  BSOD - don't know if it was caused by closing the lid or opening it again.  Same BUGCODE_USB_DRIVER.  Sure enough there is a minidump file which is attached.

Attached File  081316-22276-01.zip   16.99KB   1 downloads

 

In the meantime, I did the RAM test - 0 problems.

I did not do the HDD test as I don't have a CD.

 

Do you need anything from Verifier?  Now that I've exited it, I'm guessing there's nothing I can get from it.

 

Annie

 



#10 usasma

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Posted 14 August 2016 - 07:06 AM

The only thing that you get from Driver Verifier is memory dumps.

 

The minidump is dated from yesterday - did you get it before/after installing the 2009 SFEP.sys driver?

The SFEP.sys driver remains dated at 2007.

Could you provide a link to the page where you got the 2009 version?

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Aug 13 22:46:51.437 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081316-22276-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:0 days 0:06:21.545
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by :usbhub.sys ( usbhub+12a5c )
BugCheck FE, {8, 6, 5, fffffa800691cb20}
BugCheck Info: BUGCODE_USB_DRIVER (fe)
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa800691cb20, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xFE_usbhub+12a5c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Aug 13 22:46:51.437 2016 (UTC - 4:00)**************************
SFEP.sys                    Fri Aug  3 01:35:53 2007 (46B2BEB9)
PxHlpa64.sys                Fri May 15 17:43:06 2009 (4A0DE1EA)
ArcSoftKsUFilter.sys        Mon May 25 04:27:31 2009 (4A1A5673)
risdsne64.sys               Wed Jul  1 00:50:14 2009 (4A4AEB06)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
yk62x64.sys                 Mon Sep 28 04:19:31 2009 (4AC07193)
SynTP.sys                   Fri Oct  9 19:51:45 2009 (4ACFCC91)
rimssne64.sys               Fri Oct 16 06:49:46 2009 (4AD84FCA)
iaStor.sys                  Fri Nov 20 18:09:41 2009 (4B0721B5)
RTKVHD64.sys                Mon Nov 30 07:39:43 2009 (4B13BD0F)
Impcd.sys                   Fri Feb 26 18:32:11 2010 (4B8859FB)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
NETwNs64.sys                Wed Jan 19 05:28:52 2011 (4D36BCE4)
IntcDAud.sys                Tue Aug 23 09:12:57 2011 (4E53A759)
igdkmd64.sys                Tue Jul 31 13:50:01 2012 (50181AC9)
aswRvrt.sys                 Mon Apr 25 07:38:50 2016 (571E01CA)
aswMonFlt.sys               Mon Apr 25 07:38:58 2016 (571E01D2)
aswHwid.sys                 Mon Apr 25 07:39:01 2016 (571E01D5)
aswRdr2.sys                 Mon Apr 25 07:39:27 2016 (571E01EF)
aswKbd.sys                  Mon Apr 25 07:39:28 2016 (571E01F0)
aswSnx.sys                  Mon Apr 25 07:39:31 2016 (571E01F3)
aswSP.sys                   Mon Apr 25 07:59:07 2016 (571E068B)
aswStm.sys                  Mon Apr 25 08:06:19 2016 (571E083B)
aswVmm.sys                  Thu Aug  4 06:30:08 2016 (57A31930)


http://www.carrona.org/drivers/driver.php?id=SFEP.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=ArcSoftKsUFilter.sys
http://www.carrona.org/drivers/driver.php?id=risdsne64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=yk62x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=rimssne64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=Impcd.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 DandyAnnie

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Posted 14 August 2016 - 08:50 AM

Hi, 

The BSOD from yesterday is the only one I had in over 24 hours.  It occurred after I had installed the SFED for 2009 (or so I thought).  I have it in my downloads and will re-install now.  I downloaded it from Sony here:

 

https://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEA22FX&upd_id=5262&os_group_id=6



#12 DandyAnnie

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Posted 14 August 2016 - 08:55 AM

Brief update.  Attempted to reinstall SFED 2009 and initially got the "Compatability" box.  Clicked reinstall using correct settings and this gave me:  This update can only run on Microsoft Windows Vista, Microsoft Windows 7.

 

I'm running Windows 7. 



#13 usasma

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Posted 15 August 2016 - 03:51 PM

Try it again then immediately generate this report (this may help to keep the error at the top of the report):

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 usasma

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Posted 15 August 2016 - 03:56 PM

PS - I've got a couple of other ways to try installing it, but they're not guaranteed to work

We'll look at them after we see if we can find anything in the error reports.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 DandyAnnie

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Posted 15 August 2016 - 07:52 PM

As requested, attempted to reinstall with same result.  Here is the Eventviewer file.

 

here's the zip:

Attached File  Admin.zip   336.1KB   2 downloads

 

Annie


Edited by DandyAnnie, 15 August 2016 - 07:56 PM.





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