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Windows XP BSOD - Help Please ;-(


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#1 silver18

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Posted 10 August 2016 - 09:31 AM

Hi Everyone,

 

I recently reinstalled Windows XP on my pc and everything was working fine until the pc started to reboot sporadically. This happened several times. I then disabled automatic restart on system crash and got the following BSOD error:

 

STOP:0X00000050 (0XA6C3A810, 0X00000001, 0X8054B10D, 0X00000000)

 

I am new to this forum and would really appreciate any help finding the root cause of this issue and resolving this problem. The instability of the pc makes it unusable at present.

 

Thanks in advance!

 

S



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#2 usasma

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Posted 11 August 2016 - 04:53 AM

Please generate these sets of reports:

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 

 


Edited by usasma, 11 August 2016 - 04:54 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 silver18

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Posted 12 August 2016 - 08:11 AM

Hi,

 

Thanks very much for the help!

 

I was able to zip the contents of the minidump file. Please refer to the attached zip file titled 'Mini'.

I did search for a memory.dmp file but didn't find one in the c:\windows folder.

 

Secondly, I also searched for *.mdmp and *.hdmp files and zipped up the results. Please refer to the attached file called 'mdmp and hdmp files'.

 

In terms of the msinfo32 file, please refer to the attached zipped folder titled MSINFO. The zip file contains both the requested formats - namely .TXT and .NFO.

 

Lastly, I did try to run the systeminfo.exe from the cmd prompt but got a message which I have enclosed in the MSINFO folder in the form of a jpeg file.

 

Please do let me know if you need any more information.

 

Best regards,

 

S

Attached Files



#4 usasma

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Posted 12 August 2016 - 07:44 PM

Thes devices have problems in Device Manager:

 

Video Controller (VGA Compatible)    PCI\VEN_10DE&DEV_0400&SUBSYS_043810DE&REV_A1\4&F15FA5E&0&0008    The drivers for this device are not installed.
Audio Device on High Definition Audio Bus    HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_102801DB&REV_1002\4&329F3825&0&0201    The drivers for this device are not installed.
Video Controller (VGA Compatible)    PCI\VEN_102B&DEV_0525&SUBSYS_0D43102B&REV_85\5&261E6079&0&0018F0    The drivers for this device are not installed.
SM Bus Controller    PCI\VEN_8086&DEV_283E&SUBSYS_01DB1028&REV_02\3&172E68DD&0&FB    The drivers for this device are not installed.

Please install these drivers.

 

I didn't notice anything significant in the MSINFO32 report

 

Although the memory dumps aren't specific about what's to blame - dumps with this pattern are mostly seen when hardware problems exist.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri Aug 12 07:59:07.562 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\Mini081216-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Windows XP Kernel Versio 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Built by: 2600.xpsp_sp3_qfe.130704-0421
System Uptime:0 days 0:03:22.284
Probably caused by :memory_corruption ( nt!MiMakeSystemAddressValidPfn+23 )
BugCheck 50, {bfffffff, 0, 0, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: bfffffff, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 00000000, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 00000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: 0x50_nt!MiMakeSystemAddressValidPfn+23
CPUID:        "Intel® Core™2 CPU          6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  2.5.0
  BIOS Release Date             05/24/2007
  Manufacturer                  Dell Inc.                
  Baseboard Manufacturer        Dell Inc.          
  Product Name                  Dell DXP061                  
  Baseboard Product             0CT017
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  6 20:30:42.046 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\Mini080716-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Windows XP Kernel Versio 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Built by: 2600.xpsp_sp3_gdr.120411-1615
System Uptime:0 days 1:48:04.765
Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+107 )
BugCheck 10000050, {a6c3a810, 1, 8054b10d, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: a6c3a810, memory referenced.
Arg2: 00000001, value 0 = read operation, 1 = write operation.
Arg3: 8054b10d, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 00000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x50_nt!ExDeferredFreePool+107
CPUID:        "Intel® Core™2 CPU          6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  2.5.0
  BIOS Release Date             05/24/2007
  Manufacturer                  Dell Inc.                
  Baseboard Manufacturer        Dell Inc.          
  Product Name                  Dell DXP061                  
  Baseboard Product             0CT017
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  6 18:37:55.781 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\Mini080616-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Windows XP Kernel Versio 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Built by: 2600.xpsp_sp3_gdr.120411-1615
System Uptime:0 days 0:19:34.500
Probably caused by :sr.sys ( sr!SrRenameFileIntoStore+154 )
BugCheck 10000050, {a20f1de8, 1, b9e5bb94, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: a20f1de8, memory referenced.
Arg2: 00000001, value 0 = read operation, 1 = write operation.
Arg3: b9e5bb94, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 00000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: 0x50_sr!SrRenameFileIntoStore+154
CPUID:        "Intel® Core™2 CPU          6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2393
  BIOS Version                  2.5.0
  BIOS Release Date             05/24/2007
  Manufacturer                  Dell Inc.                
  Baseboard Manufacturer        Dell Inc.          
  Product Name                  Dell DXP061                  
  Baseboard Product             0CT017
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug  5 13:36:10.671 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\Mini080516-02.dmp]
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Windows XP Kernel Versio 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Built by: 2600.xpsp.080413-2111
System Uptime:0 days 0:47:02.390
Probably caused by :Ntfs.sys ( Ntfs!NtfsDeleteCcb+86 )
BugCheck 10000050, {a361a584, 1, ba680506, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: a361a584, memory referenced.
Arg2: 00000001, value 0 = read operation, 1 = write operation.
Arg3: ba680506, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 00000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x50_Ntfs!NtfsDeleteCcb+86
CPUID:        "Intel® Core™2 CPU          6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2393
  BIOS Version                  2.5.0
  BIOS Release Date             05/24/2007
  Manufacturer                  Dell Inc.                
  Baseboard Manufacturer        Dell Inc.          
  Product Name                  Dell DXP061                  
  Baseboard Product             0CT017
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug  5 12:45:43.734 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\Mini080516-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Windows XP Kernel Versio 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Built by: 2600.xpsp.080413-2111
System Uptime:0 days 0:15:29.454
*** ERROR: Module load completed but symbols could not be loaded for sr.sys
Probably caused by :sr.sys ( sr+459 )
BugCheck 10000050, {a53f9008, 0, 8056ea37, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: a53f9008, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 8056ea37, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 00000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x50_sr+459
CPUID:        "Intel® Core™2 CPU          6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2393
  BIOS Version                  2.5.0
  BIOS Release Date             05/24/2007
  Manufacturer                  Dell Inc.                
  Baseboard Manufacturer        Dell Inc.          
  Product Name                  Dell DXP061                  
  Baseboard Product             0CT017
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Aug 12 07:59:07.562 2016 (UTC - 4:00)**************************
e1e5132.sys       Mon Jun  5 16:49:06 2006 (448498C2)
intelppm.sys      Sun Apr 13 14:31:31 2008 (48025183)


http://www.carrona.org/drivers/driver.php?id=e1e5132.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 silver18

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Posted 15 August 2016 - 10:30 AM

Hi,

 

Thanks for the informative response. Could you please clarify one thing? You listed 4 items above that were missing drivers, namely:

 

Video Controller (VGA Compatible)    PCI\VEN_10DE&DEV_0400&SUBSYS_043810DE&REV_A1\4&F15FA5E&0&0008    The drivers for this device are not installed.
Audio Device on High Definition Audio Bus    HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_102801DB&REV_1002\4&329F3825&0&0201    The drivers for this device are not installed.
Video Controller (VGA Compatible)    PCI\VEN_102B&DEV_0525&SUBSYS_0D43102B&REV_85\5&261E6079&0&0018F0    The drivers for this device are not installed.
SM Bus Controller    PCI\VEN_8086&DEV_283E&SUBSYS_01DB1028&REV_02\3&172E68DD&0&FB    The drivers for this device are not installed.

 

I scrolled to the bottom of your note and I noticed that you provided 2 links to download certain drivers as follows:

 

**************************Fri Aug 12 07:59:07.562 2016 (UTC - 4:00)**************************

e1e5132.sys       Mon Jun  5 16:49:06 2006 (448498C2)
intelppm.sys      Sun Apr 13 14:31:31 2008 (48025183)

http://www.carrona.org/drivers/driver.php?id=e1e5132.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys

 

Are you basically saying that all I need to do is install the above two drivers or will I need an extra 2 drivers since you listed 4 items that I was missing? Let me know if what I am saying is making sense....

 

Thanks again for all the help and time!

 

S



#6 SunnySkyguy

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Posted 15 August 2016 - 01:50 PM

Dell drivers from here

http://www.dell.com/support/home/us/en/19/Products/?app=drivers


Anthony

(aka SunnySky) in Markham
I'd Rather be Golfing ...

if I'm not dis-arming tag-team polymorphic trojans ....

#7 usasma

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Posted 16 August 2016 - 01:31 PM

Thanks SunnySkyguy!

 

What I'm saying is that you have to install 4 sets of drivers for those problem devices.

As noted at the top of the listing, the other drivers are for information only.  As they appear in the memory dump, it shouldn't hurt to update them - but it's not required.

 

But, as I noted, this case may be far from being solved - as it may be a hardware problem.

The lack of a pattern in memory dumps is usually seen as a hardware problem - but there's not enough memory dumps for us to tell if there is/isn't a pattern present.

As such, I suggested these hardware diagnostics:  http://www.carrona.org/hwdiag.html

But they only test a few components in the system - so even that may not solve your problem.

But, given the results of those things, we should be able to decide what direction to take in further troubleshooting.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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