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BSOD, win 8.1, when running torrent and quick heal


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#1 rahul1991

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Posted 09 August 2016 - 09:34 PM

I just formatted my pc I am getting BSOD whenever I run torrent and quick heal is running in background. After formatting I used torrent for some hours it didnt gave any problem but after installing quick heal it give BSOD. Earlier before formatting there was no such issue.

 

error : driver_irql_not_less_or_equal (netio.sys)
 
 
Mini tool  box report :- 
 
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Rahul (administrator) on 10-08-2016 at 07:57:23
Running from "C:\Users\Rahul\Desktop"
Microsoft Windows 8.1 Pro  (X64)
Model: DB75EN__ Manufacturer: INTEL_
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/09/2016 06:31:52 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 678
 
Start Time: 01d1f1e38fad7e4b
 
Termination Time: 0
 
Application Path: C:\Windows\Explorer.EXE
 
Report Id: 64b78038-5e31-11e6-8253-7054d27b4332
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (08/09/2016 06:30:43 PM) (Source: Application Hang) (User: )
Description: The program AcroRd32.exe version 15.17.20050.61080 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 450
 
Start Time: 01d1f23dd9cb669f
 
Termination Time: 6
 
Application Path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
 
Report Id: 422e3746-5e31-11e6-8253-7054d27b4332
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (08/09/2016 05:57:46 AM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.4.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 19dc
 
Start Time: 01d1f1d29c173c76
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.4.9600.16384_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 8fd71f71-5dc6-11e6-824f-7054d27b4332
 
Faulting package full name: microsoft.windowscommunicationsapps_17.4.9600.16384_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (08/08/2016 06:49:55 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (08/08/2016 06:19:20 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F014
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=8da2dfae-e4f5-4e6a-9272-96f8470e033e;NotificationInterval=1440;Trigger=TimerEvent
 
 
System errors:
=============
Error: (08/09/2016 11:17:06 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\athExt.dll
Error Code: 126
 
Error: (08/09/2016 11:17:04 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 23:09:03 on ‎09-‎08-‎2016 was unexpected.
 
Error: (08/09/2016 11:09:07 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\athExt.dll
Error Code: 126
 
Error: (08/09/2016 11:09:03 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80000a1a43f)C:\Windows\MEMORY.DMP080916-18390-01
 
Error: (08/09/2016 11:09:03 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 22:35:46 on ‎09-‎08-‎2016 was unexpected.
 
Error: (08/09/2016 06:35:47 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\athExt.dll
Error Code: 126
 
Error: (08/09/2016 06:35:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 13:08:30 on ‎09-‎08-‎2016 was unexpected.
 
Error: (08/09/2016 06:33:44 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
 
Error: (08/09/2016 06:32:44 PM) (Source: DCOM) (User: RAHUL)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (08/09/2016 06:32:10 PM) (Source: DCOM) (User: RAHUL)
Description: {82C49192-BE68-467F-BF50-971FD01DABF3}
 
 
Microsoft Office Sessions:
=========================
Error: (08/09/2016 06:31:52 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.3.9600.1638467801d1f1e38fad7e4b0C:\Windows\Explorer.EXE64b78038-5e31-11e6-8253-7054d27b4332
 
Error: (08/09/2016 06:30:43 PM) (Source: Application Hang)(User: )
Description: AcroRd32.exe15.17.20050.6108045001d1f23dd9cb669f6C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe422e3746-5e31-11e6-8253-7054d27b4332
 
Error: (08/09/2016 05:57:46 AM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.4.9600.1638419dc01d1f1d29c173c764294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.4.9600.16384_x64__8wekyb3d8bbwe\LiveComm.exe8fd71f71-5dc6-11e6-824f-7054d27b4332microsoft.windowscommunicationsapps_17.4.9600.16384_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (08/08/2016 06:49:55 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (08/08/2016 06:19:20 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004F014RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=8da2dfae-e4f5-4e6a-9272-96f8470e033e;NotificationInterval=1440;Trigger=TimerEvent
 
 
=========================== Installed Programs ============================
 
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
Catalyst Control Center (HKLM-x32\...\WUCCCApp) (Version: 1.00.0000 - AMD)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 52.0.2743.116 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
IDM Crack 6.25 build 14 (HKLM-x32\...\IDM Crack 6.25 build 14) (Version: build 14 - SandySeedings Team)
KMSpico v9.1.3 (HKLM\...\KMSpico_is1) (Version: 9.1.3 - )
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4420.1017 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
MPC-HC 1.7.10 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.10 - MPC-HC Team)
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.141.259 - Google, Inc.)
Quick Heal AntiVirus Pro (HKLM\...\{75DEED91-7B14-49DC-A5F3-B60E633AC4A5}) (Version: 17.00 - Quick Heal) Hidden
Quick Heal AntiVirus Pro (HKLM\...\Quick Heal AntiVirus Pro) (Version: 17.00 - Quick Heal Technologies Ltd.)
WinRAR 5.40 beta 4 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.4 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 57%
Total physical RAM: 4044.66 MB
Available physical RAM: 1720.49 MB
Total Virtual: 8140.66 MB
Available Virtual: 4902.73 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:184.55 GB) (Free:107.34 GB) NTFS
2 Drive d: (Windows 7) (Fixed) (Total:40.36 GB) (Free:3.97 GB) NTFS
3 Drive e: () (Fixed) (Total:165.62 GB) (Free:125.92 GB) NTFS
4 Drive f: (Games) (Fixed) (Total:195.31 GB) (Free:13.8 GB) NTFS
5 Drive g: (Movies, Music & Pics) (Fixed) (Total:195.31 GB) (Free:12.95 GB) NTFS
6 Drive h: (Software & Stuff) (Fixed) (Total:150.26 GB) (Free:13.79 GB) NTFS
7 Drive i: () (Removable) (Total:14.44 GB) (Free:14.35 GB) NTFS
9 Drive k: (Seagate Backup Plus Drive) (Fixed) (Total:931.51 GB) (Free:22.01 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\RAHUL
 
Administrator            Guest                    Rahul                    
 
========================= Minidump Files ==================================
 
C:\Windows\Minidump\080916-18390-01.dmp
 
**** End of log ****
 
 


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#2 usasma

usasma

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Posted 10 August 2016 - 07:55 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 rahul1991

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Posted 10 August 2016 - 12:34 PM

http://www.mediafire.com/download/0c8fsyavfi2pbr6/RAHUL_10_08_2016_23_01_34.zip

 

This is the file generated by the github.com tool



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 11 August 2016 - 12:35 PM

Please don't use these free file-hosting sites.
IMO they engage in deceptive practices (such as pop-ups and pop-unders).

MediaFire (added 26Jul2016)
zippyshare (added 26Jul2016)

Instead, either zip up your files (.ZIP) and upload to the forums.
If the files are too big, select another file hosting site.
I suggest OneDrive.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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