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Repeated BSOD's while playing games


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#1 Kelrak

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Posted 09 August 2016 - 06:14 PM

Hey guys,

Recently I've been getting alot of BSODs and crashes while playing games.

I've looked a bit online and I'm pretty sure I have an hardware issue but I wanted to make sure.

 

· OS - Windows 10 (Recently updated to attempt to fix the issue clean install)
· x86 (32-bit) or x64 ? 64
· What was original installed OS on system? Windows 7
· Age of system (hardware) - About 2-3 years depends on the part
· Age of OS installation - have you re-installed the OS? about a month ago

· CPU - i5-2500k
· Video Card - gtx 770
· MotherBoard - P8Z68-V PRO
· Power Supply - I'll update that later

· Laptop or Desktop? Desktop

 

My current guesses are either it is being caused by my graphic's card heating up or a memory hardware issue.

Attached Files



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#2 usasma

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Posted 10 August 2016 - 07:42 AM

Why do you think it's a hardware issue?
I see that you have Furmark installed - what happened when you ran it?

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please uninstall CoreTemp  as it had (in the past) BSOD issues.

 

Your UEFI/BIOS (version 3603) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is disabled in Device Manager:.  Did you deliberately disable it?  If so, why did you disable it?

 

Bluetooth Device (Personal Area Network)    BTH\MS_BTHPAN\7&42D85A8&0&2    This device is disabled.

Please re-enable the device and then update it's drivers.   Once updated, feel free to disable it again.

 

The WER section of MSINFO32 shows repeated STOP 0x1A errors ( http://www.carrona.org/bsodindx.html#0x0000001A )

The memory dumps support this, with one additional STOP 0xC4 (Driver Verifier) error - which didn't point to anything specific.

I would suggest finishing the hardware diagnostics that I suggested and we'll see where to go from the results of that.

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Aug  9 18:42:25.731 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081016-15562-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:1 days 7:13:08.402
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36d54 )
BugCheck 1A, {61941, 7ffe4fc840c0, 1d, ffffd00020d1fb00}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000061941, The subtype of the bugcheck.
Arg2: 00007ffe4fc840c0
Arg3: 000000000000001d
Arg4: ffffd00020d1fb00
BUGCHECK_STR:  0x1a_61941
PROCESS_NAME:  dota2.exe
FAILURE_BUCKET_ID: 0x1a_61941_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3400
  BIOS Version                  3603
  BIOS Release Date             11/09/2012
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z68-V PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  8 11:28:49.314 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080816-15500-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:1 days 16:07:51.983
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36d54 )
BugCheck 1A, {61941, 259e3a45180, f, ffffd000262dfb00}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000061941, The subtype of the bugcheck.
Arg2: 00000259e3a45180
Arg3: 000000000000000f
Arg4: ffffd000262dfb00
BUGCHECK_STR:  0x1a_61941
PROCESS_NAME:  dota2.exe
FAILURE_BUCKET_ID: 0x1a_61941_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3400
  BIOS Version                  3603
  BIOS Release Date             11/09/2012
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z68-V PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  6 19:20:28.021 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080716-15171-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:12:51.690
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36d54 )
BugCheck 1A, {61941, 1f25bbf5c20, d, ffffd00021906b00}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000061941, The subtype of the bugcheck.
Arg2: 000001f25bbf5c20
Arg3: 000000000000000d
Arg4: ffffd00021906b00
BUGCHECK_STR:  0x1a_61941
PROCESS_NAME:  dota2.exe
FAILURE_BUCKET_ID: 0x1a_61941_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3400
  BIOS Version                  3603
  BIOS Release Date             11/09/2012
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z68-V PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Aug  9 18:42:25.731 2016 (UTC - 4:00)**************************
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
btfilter.sys                Wed Dec  9 02:44:11 2015 (5667DBCB)
TeeDriverW8x64.sys          Thu Dec 24 11:24:00 2015 (567C1C20)
LGVirHid.sys                Sat Feb 27 00:18:47 2016 (56D131B7)
LGJoyXlCore.sys             Sat Feb 27 00:18:51 2016 (56D131BB)
LGBusEnum.sys               Sat Feb 27 00:18:54 2016 (56D131BE)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
nvlddmkm.sys                Sun Jul 10 18:20:31 2016 (5782CA2F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  8 11:28:49.314 2016 (UTC - 4:00)**************************
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug  2 19:50:50.146 2016 (UTC - 4:00)**************************
nvhda64v.sys                Thu Mar 24 15:26:36 2016 (56F43F6C)
nvlddmkm.sys                Thu Jun  2 23:11:28 2016 (5750F560)

http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

 


Edited by usasma, 10 August 2016 - 07:44 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Kelrak

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Posted 10 August 2016 - 09:59 AM

I've run furmark in the past but I didn't get any results from it.

Also I've already updated my BIOS to the most recent update they released.
 
Prime95 though just gave me another BSOD (A different one this time though atteched the crashdump).

 

I was thinking it's a hardware issue since I had issues with games crashing alot recently and even after a full clean install of windows 10 the issue still repeats itself so I assumed it had to be an hardware issue (Just not sure which).

 

Edit: I also forgot to mention that I did also run memtest in the past but I'm not sure if I left it on for long enough (How long should be safe for 8 GB of RAM)

Attached Files


Edited by Kelrak, 10 August 2016 - 04:09 PM.


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 11 August 2016 - 05:02 AM

I suggest running MemTest for at least 3 passes - other techs will suggest 5 or 7 passes.

 

This memory dump is a STOP 0x124 error.

More info on it here:  http://www.carrona.org/bsodindx.html#0x00000124

 

Please follow the rest of my suggestions (to include uninstalling Core Temp)

Then please let us know the results of ALL of the hardware diagnostics.

Does running Prime95 cause a BSOD each time that you run it?

Try it at least 3 times to see if it's reproducible.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed Aug 10 10:50:24.139 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081016-15156-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 5:02:08.809
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffe000db1d8028, be200000, 5110a}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000db1d8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  prime95.exe
FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
CPUID:        "Intel® Core™ i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3400
  BIOS Version                  3603
  BIOS Release Date             11/09/2012
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z68-V PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Aug 10 10:50:24.139 2016 (UTC - 4:00)**************************
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
btfilter.sys                Wed Dec  9 02:44:11 2015 (5667DBCB)
TeeDriverW8x64.sys          Thu Dec 24 11:24:00 2015 (567C1C20)
LGVirHid.sys                Sat Feb 27 00:18:47 2016 (56D131B7)
LGJoyXlCore.sys             Sat Feb 27 00:18:51 2016 (56D131BB)
LGBusEnum.sys               Sat Feb 27 00:18:54 2016 (56D131BE)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
nvlddmkm.sys                Sun Jul 10 18:20:31 2016 (5782CA2F)


http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Kelrak

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Posted 11 August 2016 - 04:08 PM

Just to update on my findings. 

Prime95 does produce a BSOD 1 out of 4~ times (Last BSOD was "CLOCK_WATCHDOG_TIMEOUT" But it didn't produce a minidump for some reason) the other times I get this error:

"FATAL ERROR: Rounding was 0.5, expected less than 0.4"

Only on the first worker and it continues to run fine. 

 

I'm going to run memtest again this night to see if I missed something last time I've run it

I'll attach the Prime95 log as well.

 

Edit: I've run memtest for 11 passes with no errors. And I didn't get any other meaning full stuff from any of the other tests.

 

About coretemp if you mean this driver "lgcoretemp.sys " It's related to my keyboard not to the core temp program (I don't have it installed)

Attached Files


Edited by Kelrak, 12 August 2016 - 10:39 AM.


#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
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Posted 12 August 2016 - 07:24 PM

I'm not real concerned over the CoreTemp driver - although it had had problems in the past, I haven't seen any recently.

 

Are you running the Prime95 Blend test?

If so, also try the Small FFT's and the Large FFT's and let us know the results.
The rest of the diagnostics are essential here.

 

Please note that the Prime95 report states that there was a hardware error detected.
The most common error with the Blend test is the RAM.  It's much less common for it to fail the CPU cache or the memory controller.

Please note that both the CPU cache and the memory controller are on the CPU - so running the CPU diagnostics is crucial here.

 

Please let us know the results of ALL of the diagnostics:

- Malware scans

- MemTest

- HDD diagnostics (on ALL hard drives)

- Furmark

- Prime95

- other Video tests

- CPU tests


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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