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Restore Win 7 failed after Win 10 upgrade failure


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#1 Rectified

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Posted 09 August 2016 - 04:23 PM

Attached File  SysnativeFileCollectionApp.zip   1.54MB   0 downloads

 

Hi folks,

 

After upgrading to Win 10, my laptop was unable to successfully reboot, and the attempt to rollback to Win 7 failed, so that I can only access Win 7 safe mode. I did see a brief welcome screen for Win 10, so I know that the install upgrade completed to that extent. I would like help deciding how and whether to complete the install of 10 (if the activation "took"), or how to restore access to Win 7.

 

Grateful for any help.

 

Lee

 

Dell Inspiron Win 7 HP 64-bit

 

(unable to run perfmon /report)


Edited by Rectified, 10 August 2016 - 02:13 PM.


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#2 usasma

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Posted 10 August 2016 - 07:20 AM

This gets a bit complicated.  You can have installed W10, but if it didn't activate you won't get the digital entitlement.

But, if you tried to install prior to the 29 July deadline, you may be able to contact Microsoft for:

- free assistance in installing W10

- extended time to activate (as the original install was done 'on time').

 

The first thing to do is to open a case with Microsoft Support.
They may be able to establish that you were attempting to upgrade before the free offer expired.
And, they may be able to help you get the upgrade sorted out.
Here's the link for that:  https://support.microsoft.com/en-us/contactus/
 

Meanwhile:

- backup your stuff to removeable media

- order recovery media from Dell for the W7 installation (in the US:  http://www.carrona.org/recdisc.html#dell )


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