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Super Anti-Spyware found unwanted program but couldn't remove


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#1 multipurpose

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Posted 09 August 2016 - 12:34 PM

My computer is running extremely slow. Internet load times are taking up to 10 mins to display a page if it does at all. I've ran Malwarebytes Free Edition and it found nothing. I have Rogue Killer Free Edition but it's database is out of date and my browser won't load Rogue's update page. Next I ran Super Anti-Spyware Free Edition and it found a unwanted program. 

 

Super asked if I wanted to un-install the program. I clicked Yes. Super said could not uninstall - because the computer is in safe mode or Windows Installer is missing files or corrupt. - When I clicked out of the message Super went on to complete the scan and it did not re-find the malware. 

 

Unfortunately, I didn't write down the name of the program because I thought Super would be able to remove it. I only done a quick glance at the name and I know it was 4 letters - starting with an N - in program files. I can't find anything in program files resembling the malware name. 

 

Running WinXp Home Edition. 

 

How can I find this malware? Please help. 



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#2 boopme

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Posted 09 August 2016 - 01:23 PM

Hello, I moved this to Am I Infected from XP.

Please do these.....

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 multipurpose

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Posted 11 August 2016 - 10:02 PM

Sorry for the delay. The programs you listed found 5 infections including 2 fake Windows installers. Everything seems to be okay for now. Thanks for you help!



#4 boopme

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Posted 12 August 2016 - 10:19 AM

OK, you're welcome!!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 MDD1963

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Posted 13 August 2016 - 06:19 PM

Alas, browsers are all outdated for XP, and, Chrome will no longer update on XP....

 

The OS is so far out of date, I'd simply recommend Linux Mint 17.3.....

 

If you need certain Windows apps that do work with XP, they can be run in Virtual Box, however.... it is time to start saving for Win10!


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#6 jonathanmrk

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Posted 15 August 2016 - 09:16 AM

A nice pack of tools I might add.




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