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Laptop BSODs when putting Powerpoint 2016 in presentation mode


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#1 xphacter

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Posted 08 August 2016 - 01:37 PM

Laptop BSODs when putting Powerpoint 2016 in presentation mode, it has crashed several times and is somewhat repeatable, Has happened with previous versions of Powerpoint

 

· OS - Windows 10 x64
· What was original installed OS on system? Windows 7 OEM
· Age of Hardware? 3 years
· Age of OS installation? >1 year

· CPU - Intel Core i7 - 3720QM - 8 cores, 2.60GHz
· Video Card - NVIDIA Quadro K1000M

· System Manufacturer - Lenovo
· Exact model number - W530

· Laptop

 

 

 

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#2 hamluis

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Posted 08 August 2016 - 07:21 PM

FWIW:  

 

Appears to be an application issue, rather than a system issue.

 

More Possibly Useful Links

 

Moved topic from Crashes/BSODs to Business Apps forum.

 

Louis



#3 xphacter

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Posted 09 August 2016 - 08:07 AM

Well, the BSOD is irql_not_less_or_equal, which is usually a hardware issue or driver issue. 



#4 usasma

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Posted 09 August 2016 - 08:47 AM

FYI - IRQL_NOT_LESS_OR_EQUAL is most frequently a software issue.  A driver is software.

More info on that error here:  http://www.carrona.org/bsodindx.html#0x0000000A

 

Your UEFI/BIOS (version G5ETA5WW (2.65 )) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

H: drive only has way, way less than 1% free space (around 0.001%).  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

I notice that you have WIndows Virtual PC installed. AFAIK, that program is no longer supported and hasn't been for quite a long time.

I'd suggest uninstalling it.

 

Most of the memory dumps blame video, but one blames the touchpad drivers.

This means one of several things:

- separate issues with the video and touchpad

- another issue that affects both the video and the touchpad

- a hardware problem (could be compatibility or low-level drivers also)

To be quite frank, I suspect a compatibility issue simply because of all the older/outdated software installed on this system.

 

So, for starters:

- update the video drivers for your system

- update the touchpad drivers for your system

 

As for the rest, please note the older drivers in the list below (there are links below the list of dated drivers to assist you in locating updates).

Please update them to the latest, W10 compatible version.  If there aren't W10 versions, then please uninstall their programs from Control Panel...Programs and Features.

 

In the event that the problems continue after all of the above steps have been taken - then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Aug  8 13:56:47.150 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080816-25718-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 22:14:25.712
Probably caused by :dxgkrnl.sys ( dxgkrnl!DpiGetDxgAdapter+72db )
BugCheck A, {26c, 2, 0, fffff801328fde91}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000000000000026c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801328fde91, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgkrnl!DpiGetDxgAdapter
CPUID:        "Intel® Core™ i7-3720QM CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  G5ETA5WW (2.65 )
  BIOS Release Date             03/04/2016
  Manufacturer                  LENOVO
  Product Name                  2436CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 20 13:17:49.164 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072016-46828-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 0:34:57.021
Probably caused by :dxgkrnl.sys ( dxgkrnl!DpiGetDxgAdapter+72db )
BugCheck A, {26c, 2, 0, fffff80183f76e91}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000000000000026c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80183f76e91, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgkrnl!DpiGetDxgAdapter
CPUID:        "Intel® Core™ i7-3720QM CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  G5ETA5WW (2.65 )
  BIOS Release Date             03/04/2016
  Manufacturer                  LENOVO
  Product Name                  2436CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 20 10:28:23.043 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072016-64125-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:21 days 6:29:00.449
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!DpiGetDxgAdapter+72db )
BugCheck A, {26c, 2, 0, fffff8025e76ae91}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000000000000026c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8025e76ae91, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgkrnl!DpiGetDxgAdapter
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 23 08:28:37.595 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062316-23953-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:2 days 10:58:01.499
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by :SynTP.sys ( SynTP+3d54c )
BugCheck 1E, {ffffffffc0000005, fffff8017a6cd54c, 0, a0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8017a6cd54c, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 00000000000000a0, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: 0x1E_c0000005_R_SynTP!unknown_function
CPUID:        "Intel® Core™ i7-3720QM CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  G5ETA3WW (2.63 )
  BIOS Release Date             09/18/2015
  Manufacturer                  LENOVO
  Product Name                  2436CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 16 16:14:21.900 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\051616-26687-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime:0 days 0:07:27.186
Probably caused by :dxgkrnl.sys ( dxgkrnl!DpiGetDxgAdapter+72db )
BugCheck A, {26c, 2, 0, fffff800664fde91}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000000000000026c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800664fde91, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgkrnl!DpiGetDxgAdapter
CPUID:        "Intel® Core™ i7-3720QM CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  G5ETA3WW (2.63 )
  BIOS Release Date             09/18/2015
  Manufacturer                  LENOVO
  Product Name                  2436CTO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Aug  8 13:56:47.150 2016 (UTC - 4:00)**************************
NWADIenum.sys               Mon Jun  2 19:25:53 2008 (48448181)
tap0901.sys                 Thu Oct  1 18:18:44 2009 (4AC52AC4)
ctxusbm.sys                 Thu May 12 23:05:00 2011 (4DCC9FDC)
risdxc64.sys                Wed May 25 04:23:28 2011 (4DDCBC80)
Tvti2c.sys                  Sun May 29 21:36:58 2011 (4DE2F4BA)
tvtvcamd.sys                Tue Nov 29 22:48:06 2011 (4ED5A776)
psadd.sys                   Mon Dec 26 20:09:28 2011 (4EF91AC8)
ApsHM64.sys                 Wed Dec 28 08:08:52 2011 (4EFB14E4)
Apsx64.sys                  Wed Dec 28 08:12:26 2011 (4EFB15BA)
Fastboot.sys                Thu Jan 12 00:24:03 2012 (4F0E6E73)
iusb3hcs.sys                Tue Mar 27 04:11:21 2012 (4F717629)
5U877.sys                   Wed Mar 28 00:16:46 2012 (4F7290AE)
LnvHIDHW.sys                Mon Jul 30 03:11:29 2012 (501633A1)
mbam.sys                    Thu Feb 28 15:33:17 2013 (512FBF0D)
RTKVHD64.sys                Tue May 21 09:46:52 2013 (519B7ACC)
usb3Hub.sys                 Fri Jun 14 09:49:08 2013 (51BB1F54)
aksdf.sys                   Thu Oct 17 04:47:38 2013 (525FA42A)
NEOFLTR_803_30619.SYS       Wed Apr  9 11:08:44 2014 (5345627C)
e1c64x64.sys                Fri May  2 15:35:23 2014 (5363F37B)
iaStorAV.sys                Thu Feb 19 07:08:39 2015 (54E5D247)
hardlock.sys                Mon Mar 23 13:19:26 2015 (55104B1E)
bcbtums.sys                 Mon Mar 23 17:31:26 2015 (5510862E)
NETwew01.sys                Mon May  4 08:52:24 2015 (55476B88)
TeeDriverW8x64.sys          Mon Jun 29 13:22:00 2015 (55917EB8)
iwdbus.sys                  Wed Jul  8 18:17:13 2015 (559DA169)
igdkmd64.sys                Mon Aug 17 11:34:01 2015 (55D1FEE9)
aksfridge.sys               Wed Sep 16 07:21:18 2015 (55F950AE)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
synth3dvsp.sys              Thu Oct 29 22:38:44 2015 (5632D834)
vmsproxy.sys                Thu Oct 29 22:42:34 2015 (5632D91A)
hvsocket.sys                Thu Oct 29 22:46:55 2015 (5632DA1F)
Tppwr64v.sys                Thu Mar 31 00:16:47 2016 (56FCA4AF)
SynTP.sys                   Thu Apr 14 21:46:43 2016 (57104803)
ibmpmdrv.sys                Wed Apr 20 22:32:39 2016 (57183BC7)
nvpciflt.sys                Tue May 10 12:12:27 2016 (5732086B)
nvlddmkm.sys                Tue May 10 12:23:05 2016 (57320AE9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 20 10:28:23.043 2016 (UTC - 4:00)**************************
point64.sys                 Thu Dec 12 08:16:17 2013 (52A9B721)
dc3d.sys                    Thu Dec 12 08:16:35 2013 (52A9B733)
ibmpmdrv.sys                Wed Jun 24 05:33:16 2015 (558A795C)
Smb_driver_Intel.sys        Fri Jul 24 15:05:42 2015 (55B28C86)
SynTP.sys                   Tue Oct 20 16:32:34 2015 (5626A4E2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 23 08:28:37.595 2016 (UTC - 4:00)**************************
akshasp.sys                 Sat Dec  8 01:01:50 2012 (50C2D7CE)
akshhl.sys                  Sat Dec  8 01:04:01 2012 (50C2D851)
AKSCLASS.SYS                Tue Dec 11 07:24:07 2012 (50C725E7)
aksusb.sys                  Thu Jun 20 05:43:54 2013 (51C2CEDA)

http://www.carrona.org/drivers/driver.php?id=NWADIenum.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
http://www.carrona.org/drivers/driver.php?id=risdxc64.sys
http://www.carrona.org/drivers/driver.php?id=Tvti2c.sys
tvtvcamd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=psadd.sys
http://www.carrona.org/drivers/driver.php?id=ApsHM64.sys
http://www.carrona.org/drivers/driver.php?id=Apsx64.sys
http://www.carrona.org/drivers/driver.php?id=Fastboot.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=5U877.sys
http://www.carrona.org/drivers/driver.php?id=LnvHIDHW.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
http://www.carrona.org/drivers/driver.php?id=aksdf.sys
NEOFLTR_803_30619.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e1c64x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
http://www.carrona.org/drivers/driver.php?id=hardlock.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=NETwew01.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=aksfridge.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
synth3dvsp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
vmsproxy.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
hvsocket.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=akshasp.sys
http://www.carrona.org/drivers/driver.php?id=akshhl.sys
http://www.carrona.org/drivers/driver.php?id=AKSCLASS.SYS
http://www.carrona.org/drivers/driver.php?id=aksusb.sys
 

 


Edited by usasma, 09 August 2016 - 08:49 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#5 xphacter

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Posted 09 August 2016 - 10:29 AM

Thank you! I'll be sure to try that out






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