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accidently installed adware or malware. how to remove it?


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3 replies to this topic

#1 sumukh1992

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Posted 08 August 2016 - 12:10 PM

hello, accidently i installed adware or malware on my Windows 10 64-bit OS. it's harming my PC. It automatically stops Windows Defender, Windows Firewall or all Windows Security featured. I had scanned PC with adwcleaner, junkware removal tool and also with OTL. I've created report files. as searched through older forums only you can help me. help me admin panel. (that adware/malware installed on 8 Aug in between 5pm - 6pm  IST)

Attached Files


Edited by sumukh1992, 08 August 2016 - 12:35 PM.


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#2 nasdaq

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Posted 09 August 2016 - 10:17 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===

Please post the logs for my review.

Wait for further instructions.

#3 sumukh1992

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Posted 09 August 2016 - 11:28 AM

thanks for reply. actually today my PC was running slow so i recovered it through backup. obviously i lost some of data but my problrm get resolved after recovery. in future, if problem rises again, i'll surely contact you.. thank you..



#4 nasdaq

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Posted 09 August 2016 - 12:38 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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