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Lingering DNS issue blocking sites after malware infection and attempts to remov


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10 replies to this topic

#1 plaiche

plaiche

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Posted 08 August 2016 - 09:39 AM

Hi, 

I downloaded a file from Google Books absentmindedly Friday and things went into a tailspin. I remember the word "Spring" in the download, and then installs, popups, ads talking etc. Windows Defender had warned me and I brushed it off, starting the issue.  

I spent some hours trying to weed out the problems using Bleeping Comp as a reference and have Security Check, MWBytes, FSS, RKill, ADwcleaner, Minitoolbox, Zemana, hitmanPro64, and TDSskiller on a flash drive ready to deploy, but I cannot reach Bleeping computer on the infected machine nor numerous other websites receiving the No Internet Connection Message.

 

I did run numerous scans and also manually tried to reconfig my DNS settings to automatic several times. Still, even if the settings do not appear to revert back, I am clearly still infected when I attempt to browse the web (the ads and such have stopped).

 

Found these in host file 

127.0.0.1 down.baidu2016.com 127.0.0.1 123.sogou.com 127.0.0.1 www.czzsyzgm.com 127.0.0.1 www.czzsyzxl.com 127.0.0.1 union.baidu2019.com

 

I also completely reset Chrome and Edge to wipe any dns or proxy settings, but no joy.

 

I am messaging from a separate machine (MacBook Air) so I can do whatever is necessary, and I have a windows based machine in my house if needed. 

The machine is about 1 month old running:

Windows 10 Pro 64bit
Chrome

 

Any help greatly appreciated. 

 

Thanks! 

Michael 


Edited by plaiche, 08 August 2016 - 11:10 AM.


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#2 Broni

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Posted 08 August 2016 - 05:26 PM

Welcome aboard p22002758.gif

 

Did you try system restore to some date before it happened?


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 plaiche

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Posted 08 August 2016 - 06:18 PM

I did, and I was told it was disabled. I tried twice, but can retry if you need to see the specifics.

And thanks for the welcome :-)



#4 Broni

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Posted 08 August 2016 - 07:00 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 plaiche

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Posted 08 August 2016 - 10:43 PM

Broni,

Files as per your instructions:

 

SecurityCheck.exe checkup:

 

Results of screen317's Security Check version 1.014 --- 12/23/15  

   x64 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Windows Defender   

 WMI entry may not exist for antivirus; attempting automatic update. 

`````````Anti-malware/Other Utilities Check:````````` 

 Zemana AntiMalware    

 Google Chrome (51.0.2704.106) 

 Google Chrome (52.0.2743.116) 

 Google Chrome (SetupMetrics...) 

````````Process Check: objlist.exe by Laurent````````  

 Windows Defender MSMpEng.exe 

 Zemana AntiMalware ZAM.exe   

 Windows Defender MpCmdRun.exe   

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C:  % 

````````````````````End of Log`````````````````````` 

 

Farbar
 

Farbar Service Scanner Version: 27-01-2016
Ran by Admin (administrator) on 08-08-2016 at 21:54:26
Running from "C:\Users\Admin\Desktop\Broni bleeping"
Microsoft Windows 10 Pro  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

MiniToolBox
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Admin (administrator) on 08-08-2016 at 21:57:11
Running from "C:\Users\Admin\Desktop\Broni bleeping"
Microsoft Windows 10 Pro  (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Intel® Ethernet Connection I217-V = Local Area Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : EntoHack-Central
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Ethernet Connection I217-V
   Physical Address. . . . . . . . . : BC-5F-F4-B9-00-30
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::718a:92e:f784:b5b7%14(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, August 08, 2016 10:32:50 AM
   Lease Expires . . . . . . . . . . : Tuesday, August 09, 2016 9:31:20 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 247226356
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-D3-F2-DE-BC-5F-F4-B9-00-30
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Local Area Connection* 2:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:1ca8:1b75:3f57:fefd(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1ca8:1b75:3f57:fefd%13(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 83886080
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-D3-F2-DE-BC-5F-F4-B9-00-30
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{F2082D29-166D-4AA9-91C4-DA6E75C6F4CB}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4006:809::200e
 216.58.219.238
 
 
Pinging google.com [216.58.219.206] with 32 bytes of data:
Reply from 216.58.219.206: bytes=32 time=11ms TTL=54
Reply from 216.58.219.206: bytes=32 time=10ms TTL=54
 
Ping statistics for 216.58.219.206:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 11ms, Average = 10ms
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 2001:4998:44:204::a7
 98.138.253.109
 98.139.183.24
 206.190.36.45
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=21ms TTL=47
Reply from 98.139.183.24: bytes=32 time=20ms TTL=47
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 21ms, Average = 20ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...bc 5f f4 b9 00 30 ......Intel® Ethernet Connection I217-V
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
  6...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    266
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    266
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    266
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 13    306 2001::/32                On-link
 13    306 2001:0:9d38:90d7:1ca8:1b75:3f57:fefd/128
                                    On-link
 14    266 fe80::/64                On-link
 13    306 fe80::/64                On-link
 13    306 fe80::1ca8:1b75:3f57:fefd/128
                                    On-link
 14    266 fe80::718a:92e:f784:b5b7/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    266 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/08/2016 07:16:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: NvStreamUserAgent.exe, version: 7.1.2061.1794, time stamp: 0x5702d873
Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb
Exception code: 0xc0000005
Fault offset: 0x000000000002e909
Faulting process id: 0x278c
Faulting application start time: 0xNvStreamUserAgent.exe0
Faulting application path: NvStreamUserAgent.exe1
Faulting module path: NvStreamUserAgent.exe2
Report Id: NvStreamUserAgent.exe3
Faulting package full name: NvStreamUserAgent.exe4
Faulting package-relative application ID: NvStreamUserAgent.exe5
 
Error: (08/08/2016 09:39:47 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = I:\hitmanpro_x64.exe ; Description = Checkpoint by HitmanPro; Error = 0x8007043c).
 
Error: (08/08/2016 09:18:58 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: ENTOHACK-CENTRA)
Description: Activation of app Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge failed with error: -2144927149 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (08/08/2016 09:18:20 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: ENTOHACK-CENTRA)
Description: Activation of app Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge failed with error: -2144927149 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (08/05/2016 01:46:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: NvStreamUserAgent.exe, version: 7.1.2061.1794, time stamp: 0x5702d873
Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb
Exception code: 0xc0000005
Fault offset: 0x000000000002e909
Faulting process id: 0x2074
Faulting application start time: 0xNvStreamUserAgent.exe0
Faulting application path: NvStreamUserAgent.exe1
Faulting module path: NvStreamUserAgent.exe2
Report Id: NvStreamUserAgent.exe3
Faulting package full name: NvStreamUserAgent.exe4
Faulting package-relative application ID: NvStreamUserAgent.exe5
 
Error: (08/05/2016 11:14:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (08/05/2016 11:14:56 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {8cd7dd7e-f29f-44b3-bbd4-7834454f6d05}
 
Error: (08/05/2016 07:56:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: MicrosoftEdge.exe, version: 11.0.10586.494, time stamp: 0x5775e715
Faulting module name: eModel.dll, version: 11.0.10586.494, time stamp: 0x5775e561
Exception code: 0xc0000409
Fault offset: 0x0000000000129baf
Faulting process id: 0x470
Faulting application start time: 0xMicrosoftEdge.exe0
Faulting application path: MicrosoftEdge.exe1
Faulting module path: MicrosoftEdge.exe2
Report Id: MicrosoftEdge.exe3
Faulting package full name: MicrosoftEdge.exe4
Faulting package-relative application ID: MicrosoftEdge.exe5
 
Error: (08/05/2016 07:56:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: microsoftedgecp.exe, version: 11.0.10586.20, time stamp: 0x56540c35
Faulting module name: EMODEL.dll, version: 11.0.10586.494, time stamp: 0x5775e561
Exception code: 0xc0000409
Fault offset: 0x0000000000129baf
Faulting process id: 0x2f4
Faulting application start time: 0xmicrosoftedgecp.exe0
Faulting application path: microsoftedgecp.exe1
Faulting module path: microsoftedgecp.exe2
Report Id: microsoftedgecp.exe3
Faulting package full name: microsoftedgecp.exe4
Faulting package-relative application ID: microsoftedgecp.exe5
 
Error: (08/05/2016 07:56:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: microsoftedgecp.exe, version: 11.0.10586.20, time stamp: 0x56540c35
Faulting module name: EMODEL.dll, version: 11.0.10586.494, time stamp: 0x5775e561
Exception code: 0xc0000409
Fault offset: 0x0000000000129baf
Faulting process id: 0x3948
Faulting application start time: 0xmicrosoftedgecp.exe0
Faulting application path: microsoftedgecp.exe1
Faulting module path: microsoftedgecp.exe2
Report Id: microsoftedgecp.exe3
Faulting package full name: microsoftedgecp.exe4
Faulting package-relative application ID: microsoftedgecp.exe5
 
 
System errors:
=============
Error: (08/08/2016 10:32:51 AM) (Source: Service Control Manager) (User: )
Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error: 
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Error: (08/08/2016 10:32:10 AM) (Source: DCOM) (User: ENTOHACK-CENTRA)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 
Error: (08/08/2016 10:32:10 AM) (Source: DCOM) (User: ENTOHACK-CENTRA)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 
Error: (08/08/2016 10:32:04 AM) (Source: Service Control Manager) (User: )
Description: The Sync Host_3c38e service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (08/08/2016 10:04:42 AM) (Source: Service Control Manager) (User: )
Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error: 
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Error: (08/08/2016 10:04:01 AM) (Source: DCOM) (User: ENTOHACK-CENTRA)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (08/08/2016 10:03:53 AM) (Source: DCOM) (User: ENTOHACK-CENTRA)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (08/08/2016 10:03:44 AM) (Source: DCOM) (User: ENTOHACK-CENTRA)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (08/08/2016 10:01:01 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (08/08/2016 10:01:01 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
 
Microsoft Office Sessions:
=========================
Error: (08/08/2016 07:16:15 PM) (Source: Application Error)(User: )
Description: NvStreamUserAgent.exe7.1.2061.17945702d873ntdll.dll10.0.10586.306571af2ebc0000005000000000002e909278c01d1f1cad0ff263dC:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exeC:\Windows\SYSTEM32\ntdll.dll15e5f32d-31ba-4d6d-99af-4422f82b48cd
 
Error: (08/08/2016 09:39:47 AM) (Source: System Restore)(User: )
Description: I:\hitmanpro_x64.exe Checkpoint by HitmanPro0x8007043c
 
Error: (08/08/2016 09:18:58 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: ENTOHACK-CENTRA)
Description: Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge-2144927149
 
Error: (08/08/2016 09:18:20 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: ENTOHACK-CENTRA)
Description: Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge-2144927149
 
Error: (08/05/2016 01:46:25 PM) (Source: Application Error)(User: )
Description: NvStreamUserAgent.exe7.1.2061.17945702d873ntdll.dll10.0.10586.306571af2ebc0000005000000000002e909207401d1ef41418684f2C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exeC:\Windows\SYSTEM32\ntdll.dllddbbd64d-cb2e-4e66-8728-bb8c6f9e4df3
 
Error: (08/05/2016 11:14:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (08/05/2016 11:14:56 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {8cd7dd7e-f29f-44b3-bbd4-7834454f6d05}
 
Error: (08/05/2016 07:56:55 AM) (Source: Application Error)(User: )
Description: MicrosoftEdge.exe11.0.10586.4945775e715eModel.dll11.0.10586.4945775e561c00004090000000000129baf47001d1ef10608cb815C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exeC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\eModel.dll74c95ff7-db9c-42c0-8886-fb34df6817d0Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbweMicrosoftEdge
 
Error: (08/05/2016 07:56:44 AM) (Source: Application Error)(User: )
Description: microsoftedgecp.exe11.0.10586.2056540c35EMODEL.dll11.0.10586.4945775e561c00004090000000000129baf2f401d1ef106fe35e23C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exeC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EMODEL.dll69e6fa3a-4917-42a3-b70e-742b78c3cf36Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbweMicrosoftEdge
 
Error: (08/05/2016 07:56:44 AM) (Source: Application Error)(User: )
Description: microsoftedgecp.exe11.0.10586.2056540c35EMODEL.dll11.0.10586.4945775e561c00004090000000000129baf394801d1ef106f89aeaeC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exeC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EMODEL.dll71a635c5-ec4e-47d6-8f83-f143d1424086Microsoft.MicrosoftEdge_25.10586.0.0_neutral__8wekyb3d8bbweMicrosoftEdge
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-08-08 12:36:42.579
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-08-08 12:36:42.574
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-08-08 12:36:42.567
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-08-08 10:34:06.473
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-08-08 10:34:06.468
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-08-08 10:34:06.460
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-08-08 10:17:28.446
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-08-08 10:05:57.995
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-08-08 10:05:57.988
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-08-08 10:05:57.980
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.1 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Creative Suite 6 Master Collection (HKLM-x32\...\{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}) (Version: 6 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Widget Browser (HKLM-x32\...\com.adobe.WidgetBrowser) (Version: 2.0 Build 348 - Adobe Systems Incorporated.)
bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden
Broadcom NetXtreme-I Netlink Driver and Management Installer (HKLM\...\{982E1601-0DFC-4FD3-A427-AC6570697858}) (Version: 14.0.3.2 - Broadcom Corporation)
Creative Audio Control Panel (HKLM-x32\...\AudioCS) (Version: 3.00 - Creative Technology Limited)
Creative Software AutoUpdate (HKLM-x32\...\Creative Software AutoUpdate) (Version: 1.41 - Creative Technology Limited)
Creative Sound Blaster Properties x64 Edition (HKLM-x32\...\Creative Sound Blaster Properties x64 Edition) (Version: 1.03 - Creative Technology Limited)
Crysis® 2 (HKLM-x32\...\{6033673D-2530-4587-8AD0-EB059FC263F9}) (Version: 1.9.0.0 - Electronic Arts)
Evernote v. 6.1.2 (HKLM-x32\...\{A46ABD1E-2837-11E6-9E7C-005056951CAD}) (Version: 6.1.2.2292 - Evernote Corp.)
foobar2000 v1.3.10 (HKLM-x32\...\foobar2000) (Version: 1.3.10 - Peter Pawlowski)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 52.0.2743.116 - Google Inc.)
Google Drive (HKLM-x32\...\{709316AD-161C-4D5C-9AE7-0B3A822DA271}) (Version: 1.30.2170.0459 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Intel® Network Connections 18.5.54.0 (HKLM\...\PROSetDX) (Version: 18.5.54.0 - Intel)
join.me (HKCU\...\JoinMe) (Version: 2.15.5.3025 - LogMeIn, Inc.)
join.me for Outlook (HKLM-x32\...\{3D0FEDDD-A111-4EC3-AD73-C3394DDF314A}) (Version: 3.4.0.5 - LogMeIn, Inc.)
join.me.launcher (HKLM-x32\...\{910ECE43-4D0D-4FAB-BE1F-6992F0495624}) (Version: 1.0.624.0 - LogMeIn, Inc.) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50428.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 364.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 364.44 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek WLAN Driver (HKLM-x32\...\{0FB630AB-7BD8-40AE-B223-60397D57C3C9}) (Version: 2.00.0006 - Realtek)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0280 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.11.2.66 - NVIDIA Corporation) Hidden
SketchUp 2016 (HKLM\...\{E2B66CF6-ABA0-4E5F-B426-7478B18301AE}) (Version: 16.1.1449 - Trimble Navigation Limited)
Skype™ 7.26 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.26.101 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 1.0.32.96.g3c8a06e6 - Spotify AB)
VC_CRT_x64 (HKLM\...\{54F2237F-018C-483B-8884-9FC0D88840C3}) (Version: 1.02.0000 - Intel Corporation) Hidden
Vulkan Run Time Libraries 1.0.8.1 (HKLM\...\VulkanRT1.0.8.1) (Version: 1.0.8.1 - LunarG, Inc.)
XMind 7.5 Update 1 (v3.6.51) (HKLM-x32\...\XMind_is1) (Version: 3.6.51.201607142338 - XMind Ltd.)
Zemana AntiMalware (HKLM-x32\...\{8F0CD7D1-42F3-4195-95CD-833578D45057}_is1) (Version: 2.21.278 - Zemana Ltd.)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 9%
Total physical RAM: 32699.18 MB
Available physical RAM: 29646.79 MB
Total Virtual: 71611.18 MB
Available Virtual: 68351.18 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:223.03 GB) (Free:118.63 GB) NTFS
7 Drive i: () (Removable) (Total:14.91 GB) (Free:10.52 GB) NTFS
8 Drive j: (New Volume) (Fixed) (Total:931.41 GB) (Free:922.81 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ENTOHACK-CENTRA
 
Admin                    Administrator            DefaultAccount           
Guest                    
 
========================= Restore Points ==================================
 
22-07-2016 19:31:56 Scheduled Checkpoint
01-08-2016 12:36:58 Scheduled Checkpoint
05-08-2016 15:14:56 Checkpoint by HitmanPro
 
**** End of log ****
 
 
MBAM:

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.494.10586.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, J:\ DRIVE_FIXED
CPU speed: 3.500000 GHz
Memory total: 34287575040, free: 30088392704
 
Downloaded database version: v2016.08.09.02
Downloaded database version: v2016.05.27.01
Downloaded database version: v2016.08.08.02
=======================================
Initializing...
------------ Kernel report ------------
     08/08/2016 22:48:44
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\storahci.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\EhStorTcgDrv.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\system32\drivers\WdFilter.sys
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\csc.sys
\??\C:\Windows\System32\drivers\zamguard64.sys
\??\C:\Windows\System32\drivers\zam64.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_912dfdedc3d2f520\CompositeBus.sys
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\nvlddmkm.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\System32\drivers\USBXHCI.SYS
\SystemRoot\system32\drivers\ucx01000.sys
\SystemRoot\System32\drivers\HECIx64.sys
\SystemRoot\System32\drivers\e1i63x64.sys
\SystemRoot\System32\drivers\usbehci.sys
\SystemRoot\System32\drivers\USBPORT.SYS
\SystemRoot\System32\drivers\serial.sys
\SystemRoot\System32\drivers\serenum.sys
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\ISCTD64.sys
\SystemRoot\system32\drivers\nvvad64v.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\System32\drivers\usbhub.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\system32\drivers\nvhda64v.sys
\SystemRoot\System32\drivers\UsbHub3.sys
\SystemRoot\system32\DRIVERS\HdAudio.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\system32\DRIVERS\lvuvc64.sys
\SystemRoot\system32\drivers\usbaudio.sys
\SystemRoot\system32\DRIVERS\lvrs64.sys
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\drivers\USBSTOR.SYS
\SystemRoot\System32\drivers\kbdhid.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\mouhid.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_storahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\win32kbase.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\System32\drivers\WpdUpFltr.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\System32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\drivers\mqac.sys
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\drivers\peauth.sys
\??\C:\Windows\system32\drivers\mbam.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\drivers\tunnel.sys
\SystemRoot\system32\Drivers\WdNisDrv.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\System32\drivers\WSDPrint.sys
\??\C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys
\SystemRoot\System32\drivers\umpass.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\??\C:\Windows\system32\drivers\mwac.sys
\??\C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{29644E08-3ED7-490E-80A5-1BD7AED94DE1}\MpKsl6c346571.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\??\C:\Windows\system32\drivers\mbamchameleon.sys
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2016.08.09.02
  rootkit: v2016.05.27.01
 
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 4A135035
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition is bootable
    Partition file system is NTFS
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 1953312768
    Partition is not bootable
    Partition file system is NTFS
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Done!
Drive 1
This is a System drive
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 44062805
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 467730432
    Partition is not bootable
    Partition file system is NTFS
 
    Partition 1 type is Other (0x27)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 467937280  Numsec = 921600
    Partition is not bootable
    Partition file system is NTFS
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
Disk Size: 240057409536 bytes
Sector size: 512 bytes
 
Done!
Drive 2
Scanning MBR on drive 2...
Disk Size: 31260704768 bytes
Sector size: 512 bytes
 
Done!
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xffffe0003fcba060, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe0003fcc4830, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe0003fcba060, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\disk\
DevicePointer: 0xffffe0003ffc5b10, DeviceName: \Device\00000051\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xffffe0003fcc2060, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe0003fcc1040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe0003fcc2060, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\disk\
DevicePointer: 0xffffe0003fcc5b10, DeviceName: \Device\00000052\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 5, DevicePointer: 0xffffe0003fcb2060, DeviceName: \Device\Harddisk5\DR5\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe0003fcbf5b0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe0003fcb2060, DeviceName: \Device\Harddisk5\DR5\, DriverName: \Driver\disk\
DevicePointer: 0xffffe0003fcc4060, DeviceName: \Device\00000053\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 6, DevicePointer: 0xffffe0003fcbe060, DeviceName: \Device\Harddisk6\DR6\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe0003fcb35b0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe0003fcbe060, DeviceName: \Device\Harddisk6\DR6\, DriverName: \Driver\disk\
DevicePointer: 0xffffe0003fcc39a0, DeviceName: \Device\00000054\, DriverName: \Driver\USBSTOR\
------------ End ----------
File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-206848-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-1-0-206848-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-1-1-467937280-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...
Removal finished
 
 
MBAR:
 
Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2016.08.09.02
  rootkit: v2016.05.27.01
 
Windows 10 x64 NTFS
Internet Explorer 11.494.10586.0
Admin :: ENTOHACK-CENTRA [administrator]
 
8/8/2016 10:48:49 PM
mbar-log-2016-08-08 (22-48-49).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 305794
Time elapsed: 5 minute(s), 7 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
 
 
 
Rkill:
Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 08/08/2016 11:01:29 PM in x64 mode.
Windows Version: Windows 10 Pro 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 08/08/2016 11:01:32 PM
Execution time: 0 hours(s), 0 minute(s), and 3 seconds(s)
 
 
Sure glad the calvary has arrived :-)
 
Michael

 

 

 



#6 Broni

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Posted 09 August 2016 - 07:26 PM

btw, those hosts file entries are perfectly normal...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

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#7 plaiche

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Posted 10 August 2016 - 01:44 PM

Broni,

About to carry out the latest instructions, but a question first: Zemana picked up a "fake Chrome shortcut" when I booted up. While in the client, I checked the history, and there's a lengthy list of malware bad guys that Zemana quarantined the day this all began (8/5/16). Do you want me to copy past that here? And if so, should I hold off in the meantime or proceed with the four steps above?

Michael



#8 plaiche

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Posted 10 August 2016 - 05:02 PM

I went ahead with the next steps. Results below.

AdwCleaner
 

# AdwCleaner v5.201 - Logfile created 10/08/2016 at 17:36:28
# Updated 30/06/2016 by ToolsLib
# Database : 2016-08-10.2 [Server]
# Operating system : Windows 10 Pro  (X64)
# Username : Admin - ENTOHACK-CENTRA
# Running from : C:\Users\Admin\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
 
***** [ DLLs ] *****
 
 
***** [ WMI ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
 
*************************
 
:: "Tracing" keys deleted
:: "Prefetch" files deleted
:: Proxy settings cleared
:: Winsock settings cleared
:: TCP/IP settings cleared
:: IPSec settings cleared
:: IE policies deleted
:: Chrome policies deleted
:: Chrome preferences reset : C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default
:: Hosts file cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C1].txt - [4170 bytes] - [05/08/2016 10:20:18]
C:\AdwCleaner\AdwCleaner[C2].txt - [1570 bytes] - [05/08/2016 13:47:12]
C:\AdwCleaner\AdwCleaner[C3].txt - [1603 bytes] - [08/08/2016 10:03:42]
C:\AdwCleaner\AdwCleaner[C4].txt - [1438 bytes] - [10/08/2016 17:36:28]
C:\AdwCleaner\AdwCleaner[S2].txt - [3995 bytes] - [05/08/2016 10:13:06]
C:\AdwCleaner\AdwCleaner[S3].txt - [1117 bytes] - [05/08/2016 11:59:13]
C:\AdwCleaner\AdwCleaner[S4].txt - [1157 bytes] - [08/08/2016 09:41:38]
C:\AdwCleaner\AdwCleaner[S5].txt - [1430 bytes] - [10/08/2016 17:35:20]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C4].txt - [1803 bytes] ##########
 
JRT

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Pro x64 
Ran by Admin (Administrator) on Wed 08/10/2016 at 17:41:58.03
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 2 
 
Successfully deleted: C:\Users\Admin\Documents\add-in express (Folder) 
Successfully deleted: C:\a\winonit.exe (File) 
 
 
 
Registry: 1 
 
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run\\win_en_77 (Registry Value) 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 08/10/2016 at 17:42:22.13
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
No threats found with Sophos
 
Michael
 


#9 Broni

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Posted 10 August 2016 - 08:03 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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#10 plaiche

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Posted 10 August 2016 - 10:36 PM

My computer is as good as new :-) Thanks so much for your help Broni...your help was worth a donation and then some!! First rate.



#11 Broni

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Posted 11 August 2016 - 03:11 PM

Way to go!! p4193510.gif
Good luck and stay safe :)
 


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