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Screen blackout during gameplay


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#1 FMJ

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Posted 07 August 2016 - 03:57 PM

Malwares spoiled my previous hard disk, so I replaced it with a new one. This one now has windows 7 installed, and all drivers except the audio one I didn't care to implement from manufacturer's collection disk. Now that my games were experiencing almost random crashes, I simply chose to download intel's latest drivers. That didn't help.

By 'crashes' I intend to mean a specific type of BSOD, the display goes black while the audio may start to mingle with itself. Not only that luxury games experience such crashes, very little memory consuming games can not get rid of it as well. Though less physical rom and less graphical rom consumption implies less crashes, the frame rate is never stable.

Meanwhile, I analysed the logs and minidumps. Some, but not all crashes would result from an event 1001 bugcheck. And a new minidump is, it appears, reported only after such a bugcheck is encountered. So, in the cases when a bugcheck was not reported, I could not locate any trail of information.

Minidump reports appear to suggest that something called 'directx graphics kernel driver' is not functioning properly.

 

==================================================
Dump File         : 080616-11731-01.dmp
Crash Time        : 8/6/2016 5:23:31 AM
Bug Check String  : 
Bug Check Code    : 0x00000117
Parameter 1       : fffffa80`019fb010
Parameter 2       : fffff880`04837cb0
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+1f8a0
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : 
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\080616-11731-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 1,292,874
Dump File Time    : 8/6/2016 5:23:32 AM
==================================================
 
==================================================
Dump File         : 080516-11637-01.dmp
Crash Time        : 8/5/2016 3:18:24 AM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`02cda410
Parameter 2       : fffff880`04838cb0
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000002
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+7fd00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\080516-11637-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 836,088
Dump File Time    : 8/5/2016 3:19:57 AM
==================================================
 
==================================================
Dump File         : 080216-16114-01.dmp
Crash Time        : 8/2/2016 10:18:10 AM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`03a534e0
Parameter 2       : fffff880`04049cb0
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000002
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+7fd00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\080216-16114-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 1,244,992
Dump File Time    : 8/2/2016 10:19:45 AM
==================================================
 
==================================================
Dump File         : 073116-11341-01.dmp
Crash Time        : 7/31/2016 9:05:18 PM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`01c404e0
Parameter 2       : fffff880`04848cb0
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`0000000c
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+7fd00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\073116-11341-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 1,490,624
Dump File Time    : 7/31/2016 9:06:42 PM
==================================================
 
==================================================
Dump File         : 072916-14133-01.dmp
Crash Time        : 7/29/2016 12:50:04 PM
Bug Check String  : 
Bug Check Code    : 0x00000117
Parameter 1       : fffffa80`020714e0
Parameter 2       : fffff880`04225cb0
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : VIDEOPRT.SYS
Caused By Address : VIDEOPRT.SYS+28918a0
File Description  : Video Port Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : VIDEOPRT.SYS+cb577
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\072916-14133-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 523,448
Dump File Time    : 7/29/2016 12:50:04 PM
==================================================
 
==================================================
Dump File         : 072416-11575-01.dmp
Crash Time        : 7/24/2016 6:27:39 PM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`01c3e010
Parameter 2       : fffff880`0482ecb0
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000002
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+7fd00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\072416-11575-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 496,864
Dump File Time    : 7/24/2016 6:29:27 PM
==================================================
 
==================================================
Dump File         : 072316-12246-01.dmp
Crash Time        : 7/23/2016 11:32:23 PM
Bug Check String  : REFERENCE_BY_POINTER
Bug Check Code    : 0x00000018
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`04649b60
Parameter 3       : 00000000`00000002
Parameter 4       : fffffa80`01f315af
Caused By Driver  : drxvi314_64.sys
Caused By Address : drxvi314_64.sys+3b51d
File Description  : Beceem Communications Inc. WiMAX driver
Product Name      : Beceem Communications Inc. Tarang
Company           : Beceem communications pvt ltd.
File Version      : 5.2.139.0 built by: WinDDK
Processor         : x64
Crash Address     : ntoskrnl.exe+7fd00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\072316-12246-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 277,200
Dump File Time    : 7/23/2016 11:33:01 PM
==================================================

Edited by FMJ, 07 August 2016 - 04:02 PM.


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#2 FMJ

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Posted 07 August 2016 - 04:17 PM

Regardless of whether a bugcheck was reported, all crashes resulted in some repetitive log entries. I isolated four such repetitive entries, they would appear one after one in the log.

 

Log Name:      System
Source:        EventLog
Date:          8/6/2016 5:24:41 AM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Swapan-PC
Description:
The previous system shutdown at 5:22:43 AM on ‎8/‎6/‎2016 was unexpected.
Event Xml:
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-05T23:24:41.000000000Z" />
    <EventRecordID>25692</EventRecordID>
    <Channel>System</Channel>
    <Computer>Swapan-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>5:22:43 AM</Data>
    <Data>‎8/‎6/‎2016</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>185</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>E007080006000600050016002B003600E007080005000500170016002B003600600900003C000000010000006009000000000000B00400000100000000000000</Binary>
  </EventData>
</Event>
 
Log Name:      System
Source:        Microsoft-Windows-Kernel-Processor-Power
Date:          8/6/2016 5:24:35 AM
Event ID:      26
Task Category: (4)
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      Swapan-PC
Description:
Processor 1 in group 0 exposes the following:
 
1 idle state(s)
2 performance state(s)
0 throttle state(s)
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
    <EventID>26</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>4</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-05T23:24:35.364012000Z" />
    <EventRecordID>25691</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="44" />
    <Channel>System</Channel>
    <Computer>Swapan-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="Group">0</Data>
    <Data Name="Number">1</Data>
    <Data Name="IdleStateCount">1</Data>
    <Data Name="PerfStateCount">2</Data>
    <Data Name="ThrottleStateCount">0</Data>
    <ComplexData Name="IdleState">01</ComplexData>
    <ComplexData Name="PerfState">800C000064000000B004000025000000</ComplexData>
  </EventData>
</Event>
 
Log Name:      System
Source:        Microsoft-Windows-Kernel-Processor-Power
Date:          8/6/2016 5:24:35 AM
Event ID:      26
Task Category: (4)
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      Swapan-PC
Description:
Processor 0 in group 0 exposes the following:
 
1 idle state(s)
2 performance state(s)
0 throttle state(s)
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
    <EventID>26</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>4</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-05T23:24:35.364012000Z" />
    <EventRecordID>25690</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="44" />
    <Channel>System</Channel>
    <Computer>Swapan-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="Group">0</Data>
    <Data Name="Number">0</Data>
    <Data Name="IdleStateCount">1</Data>
    <Data Name="PerfStateCount">2</Data>
    <Data Name="ThrottleStateCount">0</Data>
    <ComplexData Name="IdleState">01</ComplexData>
    <ComplexData Name="PerfState">800C000064000000B004000025000000</ComplexData>
  </EventData>
</Event>
 
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          8/6/2016 5:24:34 AM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      切ắ
User:          SYSTEM
Computer:      Swapan-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2016-08-05T23:24:34.225210000Z" />
    <EventRecordID>25689</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Swapan-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>


#3 hamluis

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Posted 07 August 2016 - 05:48 PM

BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Topic moved to BSOD forum.

 

Louis






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