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Crash without BSOD and crash dump while playing games


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#1 Serloks

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Posted 07 August 2016 - 08:38 AM

Hi. I've recently been trying to play Metal Gear Solid 5 but every time I boot it up my PC either crashes as soon as the splash screens are done or after a few minutes. It's been crashing while playing other games as well but it's been much rarer. It's not a BSOD crash and it doesn't produce any crash dumps so I'm leaning towards it being a problem with either the PSU, the motherboard or one of the graphics cards. Any help with finding the cause of this would be appreciated.

 

The PSU model is fd-psu-newt2-800, the graphics cards are both Nvidia GTX760s and the motherboard is a ASUS Sabertooth Z77



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#2 usasma

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Posted 08 August 2016 - 07:37 PM

Wait for it to have a problem, then recover from it - and then let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


While waiting for a reply, start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Serloks

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Posted 09 August 2016 - 08:44 AM

Perfmon got stuck on "Collecting data for 60 seconds" but the others ran fine.

Attached File  SysnativeFileCollectionApp.zip   675.76KB   2 downloads

 

 

 

Here is the eventviewer file.

Attached File  Admin.zip   336.14KB   2 downloads

 

 

 

I've also been with different graphics card configurations since I'm suspecting that it might be a hardware problem and the issue still occurs in every different setup(Card1+Card2, Card1 by itself and Card 2 by itself). So unless there's a problem with both cards it's probably due to something else, maybe the PSU or motherboard.

 

 



#4 usasma

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Posted 09 August 2016 - 09:59 AM

A huge number of Windows Search DCOM errors in the Admin log file.

I'm not well-versed in repairing Windows Search.  My suggestions would be to do a Reset with the Keep My Files option (you may lose some programs, but it'll save your data)

 

Do this to fix the Media Center task errors:

To stop Media Center tasks from running (and then failing) delete this registry key (as with any deletion, backup the key first):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Media Center

Once you've deleted the above registry key do the following:
- Go to the Windows\System32\Tasks\Microsoft\Windows folder and delete the Media Center folder (as with any deletion, backup the folder first).
- Then delete the Task Scheduler Library...Microsoft...Windows...Media Center task folder within the Task Scheduler (I don't think that you can back this up, but you can export the tasks individually).

 

 

Try turning off Fast Startup (I saw an error about this)

 

Uninstall the programs associated with these drivers:

hardlock.sys (most likely Hardlock Device Driver by Aladdin Knowledge Systems )

aksdf.sys (most likely Data Filter Driver by Aladdin Knowledge Systems )


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Serloks

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Posted 09 August 2016 - 02:00 PM

As I've basically had the same install of windows for almost 5 years now(did the express upgrade from 7 to 10) I thought it would be an appropriate time to do a completely clean install of windows again, formatting my SSD(where Windows was installed) and one of my HDDs(where I install most programs). I made a backup on my 2nd HDD in case and copied over the files that I want to keep. But even now with a fresh install there are still some errors in the eventviewer. I would greatly appreciate if you could check out the log. Attached File  Admin.zip   20.51KB   1 downloads

 

EDIT: I've now run Metal Gear Solid 5 for a few minutes on the exact same settings I had before the reinstall and it's clearly handling it much better. Crossing my fingers that it doesn't run into problems again.

EDIT2: Nope, there it goes again. I'm almost certain now that it has something to do with either the motherboard or the PSU, probably the PSU.

EDIT3: I've now been running it on one graphics card for a few minutes and it hasn't crashed yet. While that is okay for now the PSU should be able to handle both according to card power consumption.

EDIT4: And there it goes again.


Edited by Serloks, 09 August 2016 - 03:49 PM.


#6 usasma

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Posted 10 August 2016 - 07:12 AM

PSU power requirements are estimates.  If you can run on one card, but not on two - then you have to wonder about the PSU (although there are other possible problems that could be causing this.

Power requirements are actually difficult to figure out.  There's the surge that's needed when you start the system or startup new things - and then there's the power that's needed once the system is running.

Also, PSU's degrade with age - so one that's adequate when first purchased may not be adequate now.

 

BUT, I am not a hardware expert, so I would suggest posting over in the Internal Hardware forums for a more expert opinion:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

FWIW - the Admin log shows a number of errors.  I suspect it's either a problem with the installer (?it may be corrupted?), a problem with customizations being done to the system,  or that the hardware issues is forcing it to spit errors


Edited by usasma, 10 August 2016 - 07:12 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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