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Weird Problem


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#1 Demy

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Posted 06 August 2016 - 07:35 PM

Hello, I have Dell Inspiron 15, Windows 8.1
About a week ago, while using my computer all of a sudden it restarted n its own.But when I tried to log in (as admin) it logged on forever so I waited 30 minutes and then just shut down the computer.I did the dell diagnostics and it came out there was an error with my hard drive.Now the weird part is that I can log in normally and do everything from my other account (not admin).The problem is whenever I have to give admin premmision it stucks and shows it is loading forever so I have to shut down again.This includes when I try to install anything or when I try to manage my accounts so Im practicly incapable of touching my admin acount.Does anyone have any idea whats going on?Thank you for your time (sorry for my english)



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#2 dc3

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Posted 07 August 2016 - 08:05 AM

Create another admin. account and see if it works.  You may have a corrupt admin. account.


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#3 Demy

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Posted 07 August 2016 - 08:09 AM

Create another admin. account and see if it works.  You may have a corrupt admin. account.

I cant do that because I need the admin premission so it stucks on loading forever



#4 dc3

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Posted 07 August 2016 - 08:22 AM

Use the hidden administrative account.

 

Press the Windows keywindowskey_zps092d5c75.png and the X key at the same time.   A menu will open with the option Command Prompt (Admin), click/tap on this.
 
When the Command Prompt opens copy the command below and paste it in the command prompt, then press enter.
 
net user administrator /active:yes
 
Then try to create a new administrator account.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Demy

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Posted 07 August 2016 - 05:21 PM

 

Use the hidden administrative account.

 

Press the Windows keywindowskey_zps092d5c75.png and the X key at the same time.   A menu will open with the option Command Prompt (Admin), click/tap on this.
 
When the Command Prompt opens copy the command below and paste it in the command prompt, then press enter.
 
net user administrator /active:yes
 
Then try to create a new administrator account.

 

thank you very much!



#6 dc3

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Posted 08 August 2016 - 08:23 AM

Did you create another administrator account?

 

Please do the following to determine if the hdd is working properly.

 

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

 


 
Please download and run SeatTools for Windows.
 
Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
 
Once the installation begins you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.
 
2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.
 
3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test
 
4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
 seatools4_zpsd7balf76.png
 
5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.
 
6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

Edited by dc3, 08 August 2016 - 08:25 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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