I believe I have been infected by Zepto Ransomeware as all my file names have been changed to an alpha / numeric name and now end in .zepto
I ran AVG scan and identified 2 x problems (from memory it found something like Ransom J and one other which was perhaps the method it was conveyed? sorry unable to open AVG now)
I then upgraded to the free AVG pro version and ran another scan where nothing was found.
I also downloaded and ran the Microsoft Malicious Software program and scanned my system and again nothing was found.
I tried to back up with Shadow Copies , where I located the files with their usual names and their usual extension name like .jpg etc.
Unfortunately when I attempted to open these files they would not open , saying they were corrupted.
I then did a system restore to a few days earlier and this changed nothing , except now AVG is saying I need to enter the serial number so I now no longer have AVG.
I spoke to my brother who said he had positive experiences and interactions with this group and suggested I join to see if anyone can help me.
In the meantime he suggested I download and run ADW cleaner , I did this and scanned my system with no issues identified.
I was concerned with AVG not working so I then did a system restore BACK TO WHERE IT WAS prior to restoring it backward the few days. Sadly AVG not working again. (this is where the log to the viruses found was located) Now AVG appears to not have the log and its not protecting me.
Brother had advised me that AVAST was better protection than AVG so I'm going to download it and install it instead of AVG.
I believe I have removed the virus (happy to be advised otherwise) and now I'm keen to restore the files which appears to have affected virtually all of the file systems like pictures , word , excel etc etc.
When I copy and paste the information on the help file it is corrupted when I post it here , I would do a screen shot but it has my personal identification number.
Can anyone assist?
Thanks in advance