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laptop running really slowly


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18 replies to this topic

#1 tryhard

tryhard

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Posted 06 August 2016 - 05:41 PM

Hi all, dont know if I am infected or that just my computer is getting  tired and running so slow.  I have a Toshiba satellite abour 1 year old runnng windows 10.  I was using utorrent but uninstalled it due to the problems i am having and the possibility that it was causing the problems.

 

However it ran better for a short while but has again slowed down.  Even when loading google the system seems to be working very hard .

 

Any suggestions would be greatly appreciated.

 

Cheers

 

Dave



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#2 Broni

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Posted 06 August 2016 - 09:23 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 tryhard

tryhard
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  • Local time:09:04 PM

Posted 07 August 2016 - 01:44 AM

Thankyou for your assistance, the logs are posted below for your perusal.
 
Checkup.txt
Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Trend Micro Maximum Security   
Windows Defender               
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Google Chrome (51.0.2704.103) 
 Google Chrome (51.0.2704.84) 
 Google Chrome (SetupMetrics.pma..) 
````````Process Check: objlist.exe by Laurent````````  
 Shadow Defender DefenderDaemon.exe   
 Trend Micro AMSP coreServiceShell.exe  
 Trend Micro Titanium plugin Pt\PtSvcHost.exe 
 Trend Micro UniClient UiFrmWrk uiWatchDog.exe 
 Trend Micro TMIDS PwmSvc.exe  
 Trend Micro AMSP coreFrameworkHost.exe  
 Trend Micro Titanium plugin Pt\PtWatchDog.exe 
 Trend Micro TMIDS tower PwmTower.exe 
 Trend Micro Titanium plugin Pt\PtSessionAgent.exe 
 Trend Micro UniClient UiFrmWrk uiSeAgnt.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
FSS.txt
Farbar Service Scanner Version: 27-01-2016
Ran by daveedds (administrator) on 07-08-2016 at 14:06:56
Running from "C:\Users\daveedds\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
MTB.txt

MiniToolBox by Farbar  Version: 17-06-2016
Ran by daveedds (administrator) on 07-08-2016 at 14:10:05
Running from "C:\Users\daveedds\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Satellite L50D-C Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : LAPTOP-TRNVECP9
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : telstra.com.au
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : telstra.com.au
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 54-AB-3A-03-09-EE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
   Physical Address. . . . . . . . . : 32-52-CB-F0-4A-7D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : telstra.com.au
   Description . . . . . . . . . . . : Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : 30-52-CB-F0-4A-7D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::91d3:d2bb:a8a8:2f6f%12(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, 7 August 2016 6:00:40 AM
   Lease Expires . . . . . . . . . . : Sunday, 7 August 2016 3:00:55 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 187716299
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-D8-41-AF-54-AB-3A-03-09-EE
   DNS Servers . . . . . . . . . . . : 61.9.211.33
                                       61.9.211.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 30-52-CB-F0-5B-AD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:103d:23de:9a5a:586e(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::103d:23de:9a5a:586e%8(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 385875968
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-D8-41-AF-54-AB-3A-03-09-EE
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.telstra.com.au:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : telstra.com.au
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-cust.cha.bigpond.net.au
Address:  61.9.211.33
 
Name:    google.com
Addresses:  2404:6800:4006:806::200e
 58.162.61.123
 58.162.61.104
 58.162.61.93
 58.162.61.113
 58.162.61.88
 58.162.61.119
 58.162.61.103
 58.162.61.108
 58.162.61.109
 58.162.61.94
 58.162.61.98
 58.162.61.118
 58.162.61.114
 58.162.61.99
 58.162.61.89
 58.162.61.84
 
 
Pinging google.com [58.162.61.88] with 32 bytes of data:
Reply from 58.162.61.88: bytes=32 time=14ms TTL=60
Reply from 58.162.61.88: bytes=32 time=12ms TTL=60
 
Ping statistics for 58.162.61.88:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 14ms, Average = 13ms
Server:  dns-cust.cha.bigpond.net.au
Address:  61.9.211.33
 
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
 2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=187ms TTL=44
Reply from 206.190.36.45: bytes=32 time=188ms TTL=44
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 187ms, Maximum = 188ms, Average = 187ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...54 ab 3a 03 09 ee ......Realtek PCIe FE Family Controller
  4...32 52 cb f0 4a 7d ......Microsoft Wi-Fi Direct Virtual Adapter #3
 12...30 52 cb f0 4a 7d ......Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC
 14...30 52 cb f0 5b ad ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
  8...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
  9...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.2    281
      192.168.0.2  255.255.255.255         On-link       192.168.0.2    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.2    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  8    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  8    306 2001::/32                On-link
  8    306 2001:0:9d38:90d7:103d:23de:9a5a:586e/128
                                    On-link
 12    281 fe80::/64                On-link
  8    306 fe80::/64                On-link
  8    306 fe80::103d:23de:9a5a:586e/128
                                    On-link
 12    281 fe80::91d3:d2bb:a8a8:2f6f/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
  8    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 08 C:\WINDOWS\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 08 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/07/2016 06:05:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: backgroundTaskHost.exe, version: 10.0.10586.0, time stamp: 0x5632d8f0
Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb
Exception code: 0xc0000374
Fault offset: 0x00000000000ee6fc
Faulting process id: 0x4024
Faulting application start time: 0xbackgroundTaskHost.exe0
Faulting application path: backgroundTaskHost.exe1
Faulting module path: backgroundTaskHost.exe2
Report Id: backgroundTaskHost.exe3
Faulting package full name: backgroundTaskHost.exe4
Faulting package-relative application ID: backgroundTaskHost.exe5
 
Error: (08/07/2016 06:01:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: TPCHSrv.exe, version: 2.0.0.9, time stamp: 0x559f6b5b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000319930522
Faulting process id: 0x2a68
Faulting application start time: 0xTPCHSrv.exe0
Faulting application path: TPCHSrv.exe1
Faulting module path: TPCHSrv.exe2
Report Id: TPCHSrv.exe3
Faulting package full name: TPCHSrv.exe4
Faulting package-relative application ID: TPCHSrv.exe5
 
Error: (08/06/2016 10:26:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: Mahjong.exe, version: 1.1.0.0, time stamp: 0x55d2df32
Faulting module name: clr.dll, version: 4.6.1080.0, time stamp: 0x570c51a0
Exception code: 0xc0000005
Fault offset: 0x00015e02
Faulting process id: 0x24d8
Faulting application start time: 0xMahjong.exe0
Faulting application path: Mahjong.exe1
Faulting module path: Mahjong.exe2
Report Id: Mahjong.exe3
Faulting package full name: Mahjong.exe4
Faulting package-relative application ID: Mahjong.exe5
 
Error: (08/06/2016 10:26:44 PM) (Source: .NET Runtime) (User: )
Description: Application: Mahjong.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 740E5E02 (740D0000) with exit code 80131506.
 
Error: (08/06/2016 10:00:54 PM) (Source: ESENT) (User: )
Description: taskhostw (15188) Microsoft.MicrosoftEdge_8wekyb3d8bbwe_NOEDP_EDGE_IDB: Database recovery/restore failed with unexpected error -1216.
 
Error: (08/06/2016 10:00:54 PM) (Source: ESENT) (User: )
Description: taskhostw (15188) Microsoft.MicrosoftEdge_8wekyb3d8bbwe_NOEDP_EDGE_IDB: Database recovery failed with error -1216 because it encountered references to a database, 'C:\Users\daveedds\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AppData\User\Default\Indexed DB\IndexedDB.edb', which is no longer present. The database was not brought to a Clean Shutdown state before it was removed (or possibly moved or renamed). The database engine will not permit recovery to complete for this instance until the missing database is re-instated. If the database is truly no longer available and no longer required, procedures for recovering from this error are available in the Microsoft Knowledge Base or by following the "more information" link at the bottom of this message.
 
Error: (08/06/2016 07:11:52 AM) (Source: Application Error) (User: )
Description: Faulting application name: TPCHWMsg.exe, version: 2.0.0.5, time stamp: 0x559f7d2c
Faulting module name: RtCOM64.dll_unloaded, version: 2.0.0.179, time stamp: 0x56443c3b
Exception code: 0xc0000005
Fault offset: 0x0000000000021af3
Faulting process id: 0x2f44
Faulting application start time: 0xTPCHWMsg.exe0
Faulting application path: TPCHWMsg.exe1
Faulting module path: TPCHWMsg.exe2
Report Id: TPCHWMsg.exe3
Faulting package full name: TPCHWMsg.exe4
Faulting package-relative application ID: TPCHWMsg.exe5
 
Error: (08/06/2016 07:09:59 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-TRNVECP9)
Description: Package Microsoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewy+App was terminated because it took too long to suspend.
 
Error: (08/06/2016 07:05:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: TPHMAppList.exe, version: 1.0.0.0, time stamp: 0x5508c414
Faulting module name: KERNELBASE.dll, version: 10.0.10586.494, time stamp: 0x5775e4c5
Exception code: 0xe0434352
Fault offset: 0x0000000000071f28
Faulting process id: 0x2acc
Faulting application start time: 0xTPHMAppList.exe0
Faulting application path: TPHMAppList.exe1
Faulting module path: TPHMAppList.exe2
Report Id: TPHMAppList.exe3
Faulting package full name: TPHMAppList.exe4
Faulting package-relative application ID: TPHMAppList.exe5
 
Error: (08/06/2016 07:05:42 AM) (Source: .NET Runtime) (User: )
Description: Application: TPHMAppList.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
   at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean)
   at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean)
   at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding)
   at TPHMAppList.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at TPHMAppList.App.Main()
 
 
System errors:
=============
Error: (08/07/2016 06:09:44 AM) (Source: DCOM) (User: LAPTOP-TRNVECP9)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}LAPTOP-TRNVECP9daveeddsS-1-5-21-964926412-1334035104-2516336951-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (08/07/2016 06:09:44 AM) (Source: DCOM) (User: LAPTOP-TRNVECP9)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}LAPTOP-TRNVECP9daveeddsS-1-5-21-964926412-1334035104-2516336951-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (08/07/2016 06:07:37 AM) (Source: Service Control Manager) (User: )
Description: The TPCH Service service hung on starting.
 
Error: (08/07/2016 06:05:13 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{3185A766-B338-11E4-A71E-12E3F512A338}{7006698D-2974-4091-A424-85DD0B909E23}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/07/2016 06:01:57 AM) (Source: Service Control Manager) (User: )
Description: The TPCH Service service terminated unexpectedly.  It has done this 3 time(s).
 
Error: (08/06/2016 11:01:33 PM) (Source: Service Control Manager) (User: )
Description: The User Data Access_9bdce55 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (08/06/2016 11:01:33 PM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_9bdce55 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (08/06/2016 11:01:33 PM) (Source: Service Control Manager) (User: )
Description: The Contact Data_9bdce55 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (08/06/2016 11:01:33 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_9bdce55 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (08/06/2016 11:01:32 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (08/07/2016 06:05:08 AM) (Source: Application Error)(User: )
Description: backgroundTaskHost.exe10.0.10586.05632d8f0ntdll.dll10.0.10586.306571af2ebc000037400000000000ee6fc402401d1f01dbbb302b1C:\WINDOWS\system32\backgroundTaskHost.exeC:\WINDOWS\SYSTEM32\ntdll.dlld77071f1-8de7-4165-b243-ff87c90f6ba4Microsoft.WindowsAlarms_10.1607.1991.0_x64__8wekyb3d8bbweApp
 
Error: (08/07/2016 06:01:56 AM) (Source: Application Error)(User: )
Description: TPCHSrv.exe2.0.0.9559f6b5bunknown0.0.0.000000000c000000500000003199305222a6801d1ef5dd26eb73fC:\Program Files\TOSHIBA\TPHM\TPCHSrv.exeunknownb150d36d-f7ed-43de-b687-6cc2b725461b
 
Error: (08/06/2016 10:26:45 PM) (Source: Application Error)(User: )
Description: Mahjong.exe1.1.0.055d2df32clr.dll4.6.1080.0570c51a0c000000500015e0224d801d1efddb2fe35b6C:\Program Files\WindowsApps\Microsoft.MicrosoftMahjong_2.5.1508.1801_x86__8wekyb3d8bbwe\Mahjong.exeC:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll0dbc48a8-1d05-4e44-a6a9-0cbbfb0881a9Microsoft.MicrosoftMahjong_2.5.1508.1801_x86__8wekyb3d8bbweMicrosoftMahjong
 
Error: (08/06/2016 10:26:44 PM) (Source: .NET Runtime)(User: )
Description: Application: Mahjong.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 740E5E02 (740D0000) with exit code 80131506.
 
Error: (08/06/2016 10:00:54 PM) (Source: ESENT)(User: )
Description: taskhostw15188Microsoft.MicrosoftEdge_8wekyb3d8bbwe_NOEDP_EDGE_IDB: -1216
 
Error: (08/06/2016 10:00:54 PM) (Source: ESENT)(User: )
Description: taskhostw15188Microsoft.MicrosoftEdge_8wekyb3d8bbwe_NOEDP_EDGE_IDB: -1216C:\Users\daveedds\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AppData\User\Default\Indexed DB\IndexedDB.edb
 
Error: (08/06/2016 07:11:52 AM) (Source: Application Error)(User: )
Description: TPCHWMsg.exe2.0.0.5559f7d2cRtCOM64.dll_unloaded2.0.0.17956443c3bc00000050000000000021af32f4401d1ef5de4bc36d8C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exeRtCOM64.dll399f40c1-3248-4f51-9934-29c6e1170f20
 
Error: (08/06/2016 07:09:59 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-TRNVECP9)
Description: Microsoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewy+App
 
Error: (08/06/2016 07:05:44 AM) (Source: Application Error)(User: )
Description: TPHMAppList.exe1.0.0.05508c414KERNELBASE.dll10.0.10586.4945775e4c5e04343520000000000071f282acc01d1ef5d1301d21aC:\Program Files\TOSHIBA\TPHM\TPHMAppList.exeC:\WINDOWS\system32\KERNELBASE.dll42b9532c-8104-49ef-a1d5-a15dc403fe02
 
Error: (08/06/2016 07:05:42 AM) (Source: .NET Runtime)(User: )
Description: Application: TPHMAppList.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
   at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean)
   at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean)
   at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding)
   at TPHMAppList.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at TPHMAppList.App.Main()
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-08-02 14:25:27.410
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-20 06:55:37.502
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-17 14:56:34.371
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-17 11:11:22.064
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-17 06:51:32.967
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-24 16:06:17.550
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-18 05:56:28.500
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-17 10:33:08.729
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-17 07:53:18.609
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-17 07:30:19.481
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
ACP Application (HKLM\...\{1E6BD14C-FD76-8127-83C7-C68F287CAE18}) (Version: 2.15.30.0019 - Advanced Micro Devices, Inc.) Hidden
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{25F2F3F7-1D6F-5396-6FB2-90D2098D9616}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Ancestral Quest 14 (HKLM-x32\...\{EBB8A2BE-F9D0-4E34-A241-FA81B1296C5B}) (Version: 14.00.0030 - Incline Software, LC) Hidden
Ancestral Quest 14 (HKLM-x32\...\InstallShield_{EBB8A2BE-F9D0-4E34-A241-FA81B1296C5B}) (Version: 14.00.0030 - Incline Software, LC)
Ancestral Quest Collaboration Support (HKLM-x32\...\{4E2CCBC7-6BBF-4907-9A33-C3BB77366863}) (Version: 1.10.0010 - Incline Software) Hidden
Ancestral Quest Collaboration Support (HKLM-x32\...\InstallShield_{4E2CCBC7-6BBF-4907-9A33-C3BB77366863}) (Version: 1.10.0010 - Incline Software)
Bluetooth® Link (HKLM\...\{3F3DCC8C-2C93-4082-A6DE-BBDC74804FA0}) (Version: 4.3.03 - Toshiba Corporation)
Bonjour (HKLM\...\{B91110FB-33B4-468B-90C2-4D5E8AE3FAE1}) (Version: 2.0.2.0 - Apple Inc.)
Bonjour Print Services (HKLM\...\{0DA20600-6130-443B-9D4B-F30520315FA6}) (Version: 2.0.2.0 - Apple Inc.)
Canon MX310 series (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX310_series) (Version:  - )
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
CyberLink PhotoDirector 5 (HKLM-x32\...\InstallShield_{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.6312.0 - CyberLink Corp.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.0.5311 - CyberLink Corp.)
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.5509.05 - CyberLink Corp.)
CyberLink WaveEditor 2 (HKLM-x32\...\InstallShield_{324F76CC-D8DD-4D87-B77D-D4AF5E1AA7B3}) (Version: 2.0.0.5620 - CyberLink Corp.)
Dropbox (HKLM-x32\...\Dropbox) (Version: 7.4.30 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.37 - Dropbox, Inc.) Hidden
DTS Sound (HKLM-x32\...\{793B70D2-41E9-46AB-9DDC-B34C99D07DB5}) (Version: 1.02.4100 - DTS, Inc.)
ELAN Touchpad 15.8.12.5_X64_WHQL (HKLM\...\Elantech) (Version: 15.8.12.5 - ELAN Microelectronic Corp.)
Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.3.0 - SEIKO EPSON CORPORATION)
Epson Easy Photo Print 2 (HKLM-x32\...\{07AA1C7F-E8CA-4FDC-B975-BC9EBC22B6DE}) (Version: 2.7.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{9F205E94-9E42-4486-A92A-DF3F6CB85444}) (Version: 3.10.0061 - Seiko Epson Corporation)
Epson E-Web Print (HKLM-x32\...\{6BF9F374-EC67-4808-A90C-F127DE6D989D}) (Version: 1.23.0000 - SEIKO EPSON CORPORATION)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.62.00 - SEIKO EPSON CORPORATION)
EPSON Manuals (HKLM-x32\...\{84CECC1B-21EF-41B1-9A91-3E724E5D99D3}) (Version: 1.52.0.0 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 2.20.0000 - SEIKO EPSON Corp.)
EPSON Scan PDF Extensions (HKLM-x32\...\{F9956472-6E16-4F83-BF9A-F887EF4A45B7}) (Version: 1.03.0001 - SEIKO EPSON Corp.)
Epson Software Updater (HKLM-x32\...\{C7AA3D65-1F84-4590-AFAA-0777A04B6687}) (Version: 4.4.1 - SEIKO EPSON CORPORATION)
EPSON WF-2660 Series Printer Uninstall (HKLM\...\EPSON WF-2660 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM\...\{15A0F113-BF2C-4C12-8AA8-42AE0D9AE1C9}) (Version: 3.1.2.0 - SEIKO EPSON Corporation)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Get Dropbox (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 1.0.8.0 - Dropbox, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.103 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Luxor Evolved (HKLM-x32\...\WTA-a3d8ff31-72f2-4a30-ad12-36d5bd33dd8d) (Version: 2.2.0.98 - WildTangent) Hidden
Microsoft Office Home and Student 2016 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 16.0.7070.2033 - Microsoft Corporation)
Microsoft SQL Server 2012 Command Line Utilities  (HKLM\...\{9D573E71-1077-4C7E-B4DB-4E22A5D2B48B}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft SQL Server 2012 Express LocalDB  (HKLM\...\{E75776B2-EAE5-42F9-A800-0A10763DEDF0}) (Version: 11.0.2318.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Native Client  (HKLM\...\{49D665A2-4C2A-476E-9AB8-FCC425F526FC}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
OEM Application Profile (HKLM-x32\...\{77A90BCD-4667-3CA8-E4B0-741A58CF1D9F}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7030.1021 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7030.1021 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7030.1021 - Microsoft Corporation) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-fd864b82-0ff2-45fc-ba82-d909bcb80c64) (Version: 2.2.0.98 - WildTangent) Hidden
Realtek Bluetooth Filter Driver Package (HKLM-x32\...\{0CC0980D-811D-43B8-A455-8D150EB5BC0D}) (Version: 12.35.2015.0602 - REALTEK Semiconductor Corp) Hidden
Realtek Bluetooth Filter Driver Package (HKLM-x32\...\InstallShield_{0CC0980D-811D-43B8-A455-8D150EB5BC0D}) (Version: 12.35.2015.0602 - REALTEK Semiconductor Corp)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10130.29089 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.1.505.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7687 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{95F38874-065A-40AB-AFC1-B764B192FFE7}) (Version: 2.00.0007 - REALTEK Semiconductor Corp.) Hidden
REALTEK Wireless LAN Driver (HKLM-x32\...\InstallShield_{95F38874-065A-40AB-AFC1-B764B192FFE7}) (Version: 2.00.0007 - REALTEK Semiconductor Corp.)
Revo Uninstaller Pro 3.1.6 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.6 - VS Revo Group, Ltd.)
Shadow Defender (HKLM\...\{93A07A0D-454E-43d1-86A9-5DE9C5F4411A}) (Version: 1.4.0.608 - ShadowDefender.com)
Sunny Explorer (HKLM-x32\...\{1D95D560-CB14-4262-A979-EBE19E831061}) (Version: 1.07.23.4 - SMA Solar Technology AG)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1210 - SUPERAntiSpyware.com)
SyncFileSetup (x86) (HKLM-x32\...\{04848A0A-02B1-4703-B15D-6E7DCF95FB84}) (Version: 1.3.5949.26210 - Western Digital Technologies, Inc) Hidden
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 3.0.0.9 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{72EFCFA8-3923-451D-AF52-7CE9D87BC2A1}) (Version: 3.0.1.6403 - Toshiba Corporation)
TOSHIBA Manuals (HKLM-x32\...\{90FF4432-21B7-4AF6-BA6E-FB8C1FED9173}) (Version: 1.00 - TOSHIBA)
TOSHIBA Password Utility (HKLM-x32\...\InstallShield_{26BB68BB-CF93-4A12-BC6D-A3B6F53AC8D9}) (Version: 8.1.1.0 - Toshiba Corporation)
TOSHIBA Product Improvement Program (HKLM\...\{FB721B5D-3B72-4264-9CF3-D69F4798DB1E}) (Version: 1.00.01.6401 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{1404E6C5-5E3A-48D5-BE44-8C63CFB2A7C9}) (Version: 3.1.2.0 - Toshiba Corporation)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 2.00.0005 - Toshiba Corporation)
TOSHIBA System Settings (HKLM\...\{B040D5C9-C9AA-430A-A44E-696656012E61}) (Version: 3.0.6.6401 - Toshiba Corporation)
Trend Micro Maximum Security (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 10.0 - Trend Micro Inc.)
Trend Micro Password Manager (HKLM\...\3A0FB4E3-2C0D-4572-A24D-67F1CAABDDP35_is1) (Version: 3.7.0.1075 - Trend Micro Inc.)
Trend Micro Titanium (HKLM\...\{ABBD4BA9-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 10.0 - Trend Micro Inc.) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
WD Access (HKLM-x32\...\{79f4d6a1-f721-43f9-8e15-19129edd8f19}) (Version: 1.1.5767.15076 - Western Digital Technologies, Inc.)
WD Access (HKLM-x32\...\{C0624809-D60D-4AFF-8AF3-9452125AF4C1}) (Version: 1.1.5767.15076 - Western Digital Technologies, Inc) Hidden
WD Discovery (HKLM-x32\...\{A80AE043-EF68-4B64-9C6F-088405FED315}) (Version: 102.0.1.10 - Western Digital Technologies, Inc.)
WD My Cloud (HKLM\...\{4B86F896-11DC-4711-BB60-81104832FA44}) (Version: 1.0.7.17 - Western Digital Technologies, Inc.)
WD Quick View (HKLM-x32\...\{F4F2EF32-EAFE-4F87-B7DC-E19C9F8E76FC}) (Version: 2.4.16.16 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{515B34CA-1229-4EDA-AE7C-53CBA68B8A7A}) (Version: 2.4.16.16 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{4555885d-a64c-4234-9aac-72a8a6b5590b}) (Version: 2.4.16.16 - Western Digital Technologies, Inc.)
WD Sync (HKLM-x32\...\{0d591303-bbc5-4645-a03b-1c3f75f1a762}) (Version: 1.3.5949.26210 - Western Digital Technologies, Inc.)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (Toshiba Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-toshiba) (Version: 4.1.1.8 - WildTangent) Hidden
WinZip 19.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240EB}) (Version: 19.5.11475 - WinZip Computing, S.L. )
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 27%
Total physical RAM: 15833.24 MB
Available physical RAM: 11453.36 MB
Total Virtual: 18265.24 MB
Available Virtual: 13274.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TIF0005400E) (Fixed) (Total:930.79 GB) (Free:799.71 GB) NTFS
3 Drive s: (Videos) (Network) (Total:3663.13 GB) (Free:3335.26 GB) NTFS
4 Drive t: (TimeMachineBackup) (Network) (Total:3663.13 GB) (Free:3335.26 GB) NTFS
5 Drive u: (SmartWare) (Network) (Total:3663.13 GB) (Free:3335.26 GB) NTFS
6 Drive v: (Public) (Network) (Total:3663.13 GB) (Free:3335.26 GB) NTFS
7 Drive w: (Jenny) (Network) (Total:3663.13 GB) (Free:3335.26 GB) NTFS
8 Drive x: (David) (Network) (Total:3663.13 GB) (Free:3335.26 GB) NTFS
9 Drive y: (daveedds) (Network) (Total:3663.13 GB) (Free:3335.26 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LAPTOP-TRNVECP9
 
Administrator            daveedds                 DefaultAccount           
Guest                    
 
========================= Restore Points ==================================
 
15-07-2016 07:31:10 Scheduled Checkpoint
22-07-2016 22:46:42 Windows Update
25-07-2016 05:13:23 Revo Uninstaller Pro's restore point - µTorrent
02-08-2016 07:19:46 Scheduled Checkpoint
 
**** End of log ****
 
Malwarebytes Protection Log.txt
Malwarebytes Anti-Malware
www.malwarebytes.org
 
 
Protection, 7/08/2016 2:13 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malware Protection, Starting, 
Protection, 7/08/2016 2:13 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malware Protection, Started, 
Protection, 7/08/2016 2:13 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malicious Website Protection, Starting, 
Protection, 7/08/2016 2:13 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malicious Website Protection, Started, 
Update, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Manual, Remediation Database, 2016.2.12.1, 2016.8.5.2, 
Update, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Manual, Rootkit Database, 2016.2.8.1, 2016.5.27.1, 
Update, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Manual, IP Database, 2016.2.8.1, 2016.8.6.1, 
Update, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Manual, Domain Database, 2016.2.16.8, 2016.8.6.5, 
Update, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Manual, Malware Database, 2016.2.16.6, 2016.8.7.1, 
Protection, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Refresh, Starting, 
Protection, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malicious Website Protection, Stopping, 
Protection, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malicious Website Protection, Stopped, 
Protection, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Refresh, Success, 
Protection, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malicious Website Protection, Starting, 
Protection, 7/08/2016 2:16 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malicious Website Protection, Started, 
Scan, 7/08/2016 2:53 PM, SYSTEM, LAPTOP-TRNVECP9, Manual, Start:7/08/2016 2:16 PM, Duration:30 min 49 sec, Threat Scan, Completed, 0 Malware Detections, 31 Non-Malware Detections, 
Protection, 7/08/2016 2:55 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malware Protection, Starting, 
Protection, 7/08/2016 2:55 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malware Protection, Started, 
Protection, 7/08/2016 2:55 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malicious Website Protection, Starting, 
Protection, 7/08/2016 2:56 PM, SYSTEM, LAPTOP-TRNVECP9, Protection, Malicious Website Protection, Started, 
 
(end)
 
 
Malwarebytes Scan Log.txt
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 7/08/2016
Scan Time: 2:16 PM
Logfile: Malwarebytes Scan Log.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.08.07.01
Rootkit Database: v2016.05.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: daveedds
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 320233
Time Elapsed: 30 min, 49 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 8
PUP.Optional.AppVerifier, HKLM\SOFTWARE\AppVerifierService, Quarantined, [5ce1e662a0fa95a1ee9ce4f18a79e61a], 
PUP.Optional.AdvancedPCCare, HKLM\SOFTWARE\MICROSOFT\TRACING\advancedpccare_RASAPI32, Quarantined, [3904ae9a7525b2845bf0389d4fb4768a], 
PUP.Optional.AdvancedPCCare, HKLM\SOFTWARE\MICROSOFT\TRACING\advancedpccare_RASMANCS, Quarantined, [b4894efa3c5e7cba97b48550aa599f61], 
PUP.Optional.WinYahoo, HKLM\SOFTWARE\PCV-VARS, Quarantined, [77c6c088900a092dfde142a02ed5a858], 
PUP.Optional.383Media, HKU\S-1-5-21-964926412-1334035104-2516336951-1001\SOFTWARE\DriverWhiz, Quarantined, [e8550a3ef9a11f17089614ebdb2835cb], 
PUP.Optional.InstallCore, HKU\S-1-5-21-964926412-1334035104-2516336951-1001\SOFTWARE\ICSW1.18, Quarantined, [da63a6a27624fd3965e9a3045ea5649c], 
PUP.Optional.DriverAgentPlus, HKU\S-1-5-21-964926412-1334035104-2516336951-1001\SOFTWARE\ESUPPORT.COM\DriverAgent, Quarantined, [65d8de6a55456dc9d0d2a15e8c77966a], 
PUP.Optional.ProductSetup, HKU\S-1-5-21-964926412-1334035104-2516336951-1001\SOFTWARE\PRODUCTSETUP, Quarantined, [3a0385c39406b383fc07b6fb20e313ed], 
 
Registry Values: 2
PUP.Optional.WinYahoo, HKLM\SOFTWARE\PCV-VARS|affiliateid, Quarantined, [77c6c088900a092dfde142a02ed5a858], 
PUP.Optional.ProductSetup, HKU\S-1-5-21-964926412-1334035104-2516336951-1001\SOFTWARE\PRODUCTSETUP|tb, 0D1S2Z1O1J1P1N1R0U0E0A1O, Quarantined, [3a0385c39406b383fc07b6fb20e313ed]
 
Registry Data: 0
(No malicious items detected)
 
Folders: 3
PUP.Optional.AppVerifier, C:\ProgramData\Appverifier, Quarantined, [003de95f1486340247416c69bb48b749], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
 
Files: 18
PUP.Optional.AdvancedPCCare, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\efo.exe, Quarantined, [d16cfd4b4c4e280ec3fc96b83bc6ec14], 
PUP.Optional.383Media, C:\Users\daveedds\Downloads\Driverwhiz.exe, Quarantined, [0538d96f0e8c7bbb6fb615c236cbc739], 
PUP.Optional.383Media, C:\Users\daveedds\Downloads\DriverRestore.exe, Quarantined, [003d52f6f5a5112583a25f78e02128d8], 
PUP.Optional.AppVerifier, C:\ProgramData\Appverifier\AppVerifierService.exe.config, Quarantined, [003de95f1486340247416c69bb48b749], 
PUP.Optional.AppVerifier, C:\ProgramData\Appverifier\AppVerifierService.InstallLog, Quarantined, [003de95f1486340247416c69bb48b749], 
PUP.Optional.AppVerifier, C:\ProgramData\Appverifier\InstallUtil.InstallLog, Quarantined, [003de95f1486340247416c69bb48b749], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\efo.exe.config, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\danish_efo_da.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\Dutch_efo_nl.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\english_efo_en.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\finish_efo_fi.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\French_efo_fr.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\german_efo_de.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\italian_efo_it.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\japanese_efo_ja.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\norwegian_efo_no.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\portuguese_efo_ptbr.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
PUP.Optional.AppVerifier, C:\Users\daveedds\AppData\Roaming\EasyFileOpener\langs\russian_efo_ru.ini, Quarantined, [aa9360e8bcde979fc7c2be1731d2a65a], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
Mbar-log-2016-8-7(15-22-43).txt
 

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2016.08.07.02
  rootkit: v2016.05.27.01
 
Windows 10 x64 NTFS
Internet Explorer 11.494.10586.0
daveedds :: LAPTOP-TRNVECP9 [administrator]
 
7/08/2016 3:22:43 PM
mbar-log-2016-08-07 (15-22-43).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 322385
Time elapsed: 35 minute(s), 31 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
System-log.txt
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 10.0.9200 Windows 10 x64
 
Account is Administrative
 
Internet Explorer version: 11.494.10586.0
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.797000 GHz
Memory total: 16602357760, free: 13572861952
 
Downloaded database version: v2016.08.07.02
Downloaded database version: v2016.05.27.01
Downloaded database version: v2016.08.05.02
=======================================
Initializing...
------------ Kernel report ------------
     08/07/2016 15:22:28
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_AuthenticAMD.dll
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\tpm.sys
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\drivers\lmbhfu.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\SYSTEM32\drivers\diskpt.sys
\SystemRoot\system32\DRIVERS\TMEBC64.sys
\SystemRoot\System32\drivers\storahci.sys
\SystemRoot\System32\drivers\storport.sys
\SystemRoot\System32\drivers\EhStorClass.sys
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\system32\DRIVERS\amdpsp.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\system32\DRIVERS\tmcomm.sys
\SystemRoot\System32\drivers\amdkmpfd.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\TVALZ_O.SYS
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\system32\DRIVERS\TMUMH.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\tmevtmgr.sys
\SystemRoot\system32\DRIVERS\tmactmon.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\??\C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS
\??\C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\CLVirtualDrive.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_912dfdedc3d2f520\CompositeBus.sys
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\System32\drivers\amdppm.sys
\SystemRoot\system32\DRIVERS\atikmpag.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\drivers\rt640x64.sys
\SystemRoot\system32\DRIVERS\rtwlane.sys
\SystemRoot\system32\DRIVERS\wdiwifi.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\system32\DRIVERS\RtsP2Stor.sys
\SystemRoot\System32\drivers\USBXHCI.SYS
\SystemRoot\system32\drivers\ucx01000.sys
\SystemRoot\System32\drivers\usbehci.sys
\SystemRoot\System32\drivers\USBPORT.SYS
\SystemRoot\System32\drivers\i8042prt.sys
\SystemRoot\system32\DRIVERS\ETD.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\System32\drivers\ETDSMBus.sys
\SystemRoot\System32\drivers\CmBatt.sys
\SystemRoot\System32\drivers\BATTC.SYS
\SystemRoot\System32\drivers\tosrfec.sys
\SystemRoot\System32\drivers\wmiacpi.sys
\SystemRoot\System32\drivers\Thotkey.sys
\SystemRoot\System32\drivers\mshidkmdf.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\drivers\QIOMem.sys
\SystemRoot\System32\drivers\AmdGpio2.sys
\SystemRoot\System32\Drivers\msgpioclx.sys
\SystemRoot\System32\drivers\AmdAS4.sys
\SystemRoot\System32\drivers\UEFI.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\drivers\swenum.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\System32\drivers\usbhub.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\system32\drivers\AtihdWT6.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\System32\drivers\UsbHub3.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\win32kbase.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\RtkBtfilter.sys
\SystemRoot\System32\drivers\BTHUSB.sys
\SystemRoot\System32\drivers\bthport.sys
\SystemRoot\System32\drivers\dc3d.sys
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\System32\drivers\kbdhid.sys
\SystemRoot\System32\drivers\WirelessKeyboardFilter.sys
\SystemRoot\System32\drivers\mouhid.sys
\SystemRoot\System32\drivers\BthLEEnum.sys
\SystemRoot\System32\drivers\rfcomm.sys
\SystemRoot\System32\drivers\BthEnum.sys
\SystemRoot\System32\drivers\bthpan.sys
\SystemRoot\System32\drivers\bthmodem.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_storahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\System32\drivers\WUDFRd.sys
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\system32\drivers\ndisuio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\System32\drivers\vwifimp.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\tmusa.sys
\??\C:\WINDOWS\system32\drivers\mbam.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\drivers\tunnel.sys
\SystemRoot\system32\DRIVERS\WSDScan.sys
\SystemRoot\System32\drivers\WSDPrint.sys
\SystemRoot\system32\DRIVERS\tmnciesc.sys
\SystemRoot\system32\DRIVERS\tmeevw.sys
\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
\??\C:\WINDOWS\system32\drivers\mwac.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2016.08.07.02
  rootkit: v2016.05.27.01
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffe001c5b6a060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe001c5a69b30, DeviceName: Unknown, DriverName: \Driver\diskpt\
DevicePointer: 0xffffe001c5b6ab10, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe001c5b6a060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xffffe001c5b6f060, DeviceName: \Device\00000026\, DriverName: \Driver\storahci\
------------ End ----------
Alternate DeviceName: Unknown, DriverName: \Driver\partmgr\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: 0
 
GPT Protective MBR Partition information:
 
    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 4294967295
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
GPT Partition information:
 
    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 2729062392
    GPT Header CurrentLba = 1 BackupLba 1953525167
    GPT Header FirstUsableLba 34  LastUsableLba 1953525134
    GPT Header Guid e0354e0a-26b3-11e5-9944-f8158d7a5a87
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128
 
    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 2729062392
    Backup GPT header CurrentLba = 1953525167 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 1953525134
    Backup GPT header Guid e0354e0a-26b3-11e5-9944-f8158d7a5a87
    Backup GPT header Contains 128 partition entries starting at LBA 1953525135
    Backup GPT header Partition entry size = 128
 
    Partition 0 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID e12cb410-600c-4f2d-91c1-9731f8615155
    FirstLBA 2048  Last LBA 534527
    Attributes 0
    Partition Name                 EFI system partition
 
    GPT Partition 0 is bootable
    Partition 1 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID 998703f4-36a6-4558-a669-d692deddb661
    FirstLBA 534528  Last LBA 567295
    Attributes 0
    Partition Name         Microsoft reserved partition
 
    Partition 2 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID e71bac29-b34f-47ff-8996-2ff59bb7c2dd
    FirstLBA 567296  Last LBA 1952571391
    Attributes 0
    Partition Name                 Basic data partition
 
    Partition 3 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 9e3536db-2929-4c90-a9ac-822eba239dd
    FirstLBA 1952571392  Last LBA 1953523711
    Attributes 1
    Partition Name                 Basic data partition
 
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Done!
File "C:\Users\daveedds\AppData\Local\Comms\UnistoreDB\store.vol" is sparse (flags = 32768)
File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 
Rkill.txt
 
kill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 08/07/2016 04:01:04 PM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 08/07/2016 04:01:19 PM
Execution time: 0 hours(s), 0 minute(s), and 14 seconds(s)
 


#4 tryhard

tryhard
  • Topic Starter

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  • Location:Brisbane Qld Oz
  • Local time:09:04 PM

Posted 11 August 2016 - 09:03 PM

Hi Broni, did those scans show anything ? The computer ran better for a couple of days after the scans but now is worse than ever.


Cheers

Dave

#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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  • Local time:04:04 AM

Posted 11 August 2016 - 10:08 PM

MBAM removed some infection but we're not done yet.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 tryhard

tryhard
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Posted 12 August 2016 - 03:02 PM

Hi Broni, had some real issues downloading and running those applications through IE, managed to get them to work downloading through Chrome, junkware tool took a few attempts.  Is IE part of the problem or was it just compromised? Anyway here are the results.

 

 

 

adwcleaner.txt

 

# AdwCleaner v5.201 - Logfile created 12/08/2016 at 16:02:35
# Updated 30/06/2016 by ToolsLib
# Database : 2016-08-12.1 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : daveedds - LAPTOP-TRNVECP9
# Running from : C:\Users\daveedds\Downloads\adwcleaner_5.201.exe
# Option : Clean
 
***** [ Services ] *****
 
[-] Service Deleted : swdumon
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverWhiz
[-] Folder Deleted : C:\Users\Public\Documents\Downloaded Installers
[-] Folder Deleted : C:\Users\daveedds\AppData\Local\slimware utilities inc
[-] Folder Deleted : C:\Users\daveedds\Documents\Ignite
[-] Folder Deleted : C:\Users\daveedds\AppData\Local\Geckofx
 
***** [ Files ] *****
 
[-] File Deleted : C:\Users\Public\Desktop\eBay.lnk
[-] File Deleted : C:\WINDOWS\SysNative\drivers\swdumon.sys
 
***** [ DLLs ] *****
 
 
***** [ WMI ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
[-] Key Deleted : HKLM\SOFTWARE\Classes\OCComSDK.ComSDK
[-] Key Deleted : HKLM\SOFTWARE\Classes\OCComSDK.ComSDK.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{1112F282-7099-4624-A439-DB29D6551552}
[-] Key Deleted : HKCU\Software\eSupport.com
[-] Key Deleted : HKCU\Software\SlimWare Utilities Inc
[-] Key Deleted : HKLM\SOFTWARE\SLIMWARE UTILITIES, INC.
[-] Key Deleted : HKLM\SOFTWARE\SlimWare Utilities Inc
[-] Key Deleted : HKU\S-1-5-21-964926412-1334035104-2516336951-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\eSupport.com
[-] Key Deleted : HKU\S-1-5-21-964926412-1334035104-2516336951-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\SlimWare Utilities Inc
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\castplatform.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cdn.castplatform.com
 
***** [ Web browsers ] *****
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C1].txt - [2455 bytes] - [12/08/2016 16:02:35]
C:\AdwCleaner\AdwCleaner[S1].txt - [2560 bytes] - [12/08/2016 15:59:55]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2601 bytes] ##########
 
jrt.exe
 
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Home x64 
Ran by daveedds (Administrator) on Fri 12/08/2016 at 21:28:21.14
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 1 
 
Successfully deleted: C:\WINDOWS\prefetch\GINRUMMYFREE.EXE-224DFC65.pf (File) 
 
 
 
Registry: 1 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{03102A1F-C03C-48A5-A70C-3FA468C6BDF3} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 12/08/2016 at 21:35:36.21
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
Sophos free virus removal tool  did not generate a report, said that computer was clean.


#7 Broni

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Posted 12 August 2016 - 04:47 PM

Reset Internet Explorer.
Download MIcrosoft FixIt file from here: http://go.microsoft.com/?linkid=9646978
You can use ANY browser to download "FixIt" file.
Double click on downloaded MicrosoftFixit50195.msi file to run the fix.
Make sure you follow ALL steps listed there.
Windows 8/8.1/10  users. Reset IE manually: https://support.microsoft.com/en-us/kb/923737

 

=====================================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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#8 tryhard

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Posted 13 August 2016 - 04:26 PM

Hi again Broni, still getting issues with web pages being really slow to load and general overall poor performance.  Have re-run the scans with no issues showing up.  In my last post I mentioned that I was using IE this is not correct it is actually Microsoft Edge, anyway I guess that Edge will need some sort of repair. 

 

Thanks for all your help so far but I feel that I am not out of the woods just yet.

 

Dave



#9 Broni

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Posted 13 August 2016 - 09:47 PM

Reset Edge: http://www.howtogeek.com/237527/how-to-reset-microsoft-edge-in-windows-10/


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#10 tryhard

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Posted 14 August 2016 - 10:10 PM

Hi Broni, tried all 3 options, settings, system file checker and powershell but still unable to reset Edge.  Any thoughts?

 

Dave



#11 Broni

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Posted 15 August 2016 - 05:44 PM

What exactly do you mean by "unable"?


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#12 tryhard

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Posted 15 August 2016 - 07:39 PM

I tried to reset Edge using option 1 by clearing browsing data through the settings menu, this results in an error message "Some data couldn't be cleared. Please try again" Numerous attempts have failed to remove this error message.

 

I then tried option 2 which is to use the system file checker function a number of times. Result was that it found no integrity violations.  Edge still not working properly.

 

I then moved on to option 3 which is to use the powershell app. Again no positive result and edge still not working properly.



#13 Broni

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Posted 15 August 2016 - 07:44 PM

Try this: http://www.intowindows.com/how-to-reinstall-microsoft-edge-in-windows-10/


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#14 tryhard

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Posted 15 August 2016 - 09:46 PM

Hi Broni, tried the intowindows link and found it to be the same as option 3, however this time I manually removed all files including the ones that the system would not also  removed the folder for microsoft edge and then ran the tool.

 

Had a successful reinstall, restarted the computer and found that Edge is still mucking up, web pages really slow to load and wont follow links. Links try to open in new tab headed "about blank not responding".

 

I feel that there must still be something lurking in there somewhere.



#15 Broni

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Posted 15 August 2016 - 10:03 PM

Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7, 8 and 10 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.


Go to Step 3 and click on Check button next to 1. See If Check Disk Is Needed.
If the tool that the Check Disk is needed click on Do It button next to 2. Check Disk.
In that case make sure you restart computer.

p22012121.gif


Once the above is done go to Step 4 and allow it to run System File Check by clicking on Do It button:

p22012122.gif


Go to Step 5 and under "System Restore" click on Create button:

p22012123.gif


Go to Repairs tab and click Open Repairs button.

p22012124.gif

In next window....
Leave all checkmarks as they're.
Click on Start Repairs button.

p22012126.gif

Post Windows Repair log which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs


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