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Windows 10 Unexpected_kernel_mode_trap


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#1 CireTT

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Posted 06 August 2016 - 02:13 PM

I have reformatted here are my perfmon and bsodcollection

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#2 usasma

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Posted 08 August 2016 - 07:10 PM

Your UEFI/BIOS (version 1.30) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The WER section of the MSINFO32 report blames ampse.sys

This is a driver for your Authentium AntiVirus5

Please uninstall it as a test.  Use Windows Defender for protection while testing.

The memory dumps also blame Authentium AntiVirus5 - but they imply that it might not be compatible w/W10.

Please be sure (if you decide to reinstall it) that you get the latest, W10 compatible version from their website.

 

Also, you have many, many instances of NTIOLib_X64.sys in the memory dumps.

This driver is known to cause BSOD's on some Windows systems.

Unfortunately, MSI has scattered these things all over your system - so removing the appropriate one's will be difficult.

For starters, please uninstall the MSI DDR and MSI SuperCharger applications from Control Panel...Programs and Features.

Then test to see if the BSOD's stop.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sat Aug  6 14:59:31.183 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080616-5421-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:01:49.803
*** WARNING: Unable to verify timestamp for ampse.sys
*** ERROR: Module load completed but symbols could not be loaded for ampse.sys
Probably caused by :ampse.sys ( ampse+158cf3 )
BugCheck 7F, {8, ffffd00161669b30, ffffd00020c90ea0, fffff803225eaf6a}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd00161669b30
Arg3: ffffd00020c90ea0
Arg4: fffff803225eaf6a
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: 0x7f_8_ampse!unknown_function
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  1.30
  BIOS Release Date             05/12/2016
  Manufacturer                  MSI
  Product Name                  MS-7A12
  Baseboard Product             Z170A GAMING PRO CARBON (MS-7A12)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  6 14:54:11.637 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080616-5593-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:00:42.257
*** WARNING: Unable to verify timestamp for ampse.sys
*** ERROR: Module load completed but symbols could not be loaded for ampse.sys
Probably caused by :ampse.sys ( ampse+158cf3 )
BugCheck 7F, {8, ffffd00032af0b30, ffffd000240f0fb0, fffff800766aa055}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd00032af0b30
Arg3: ffffd000240f0fb0
Arg4: fffff800766aa055
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: 0x7f_8_ampse!unknown_function
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  1.30
  BIOS Release Date             05/12/2016
  Manufacturer                  MSI
  Product Name                  MS-7A12
  Baseboard Product             Z170A GAMING PRO CARBON (MS-7A12)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  6 14:51:58.902 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080616-5750-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:09:55.519
*** WARNING: Unable to verify timestamp for ampse.sys
*** ERROR: Module load completed but symbols could not be loaded for ampse.sys
Probably caused by :ampse.sys ( ampse+158cf3 )
BugCheck 7F, {8, ffffd00137c88b30, ffffd00025a3cea0, fffff800f73d1f6a}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd00137c88b30
Arg3: ffffd00025a3cea0
Arg4: fffff800f73d1f6a
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: 0x7f_8_ampse!unknown_function
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  1.30
  BIOS Release Date             05/12/2016
  Manufacturer                  MSI
  Product Name                  MS-7A12
  Baseboard Product             Z170A GAMING PRO CARBON (MS-7A12)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Aug  6 14:59:31.183 2016 (UTC - 4:00)**************************
NTIOLib_X64.sys             Thu Oct 25 06:27:58 2012 (5089142E)
NTIOLib_X64.sys             Thu Oct 25 21:46:44 2012 (5089EB84)
NTIOLib_X64.sys             Mon Nov 26 05:11:53 2012 (50B34069)
rawdsk3.sys                 Tue Feb 11 16:10:17 2014 (52FA91B9)
I2cHkBurn.sys               Mon Feb 17 20:34:54 2014 (5302B8BE)
ampse.sys                   Tue Mar 25 15:59:28 2014 (5331E020)
amp.sys                     Tue Mar 25 15:59:30 2014 (5331E022)
iaLPSS2_I2C.sys             Mon May  4 08:41:19 2015 (554768EF)
iaLPSS2_GPIO2.sys           Mon May  4 08:41:36 2015 (55476900)
iocbios2.sys                Thu May 28 16:42:10 2015 (55677DA2)
ICCWDT.sys                  Sun Sep 20 03:59:19 2015 (55FE6757)
cfosspeed6.sys              Mon Sep 28 10:12:31 2015 (56094ACF)
iqvw64e.sys                 Thu Oct 29 17:44:49 2015 (56329351)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
e1d65x64.sys                Tue Nov 24 14:17:26 2015 (5654B7C6)
asmtxhci.sys                Thu Feb  4 02:22:05 2016 (56B2FC1D)
asmthub3.sys                Thu Feb  4 02:22:26 2016 (56B2FC32)
ramdriv.sys                 Thu Mar 10 03:00:44 2016 (56E129AC)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
NTIOLib_X64.sys             Tue Apr 12 03:04:16 2016 (570C9DF0)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
RTKVHD64.sys                Tue Jun 21 08:10:42 2016 (57692EC2)
ALSysIO64.sys               Fri Jul  1 05:55:21 2016 (57763E09)
nvlddmkm.sys                Sun Jul 10 18:20:31 2016 (5782CA2F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  6 14:51:58.902 2016 (UTC - 4:00)**************************
NTIOLib_X64.sys             Sun Nov 18 23:20:28 2012 (50A9B38C)
NTIOLib_X64.sys             Sun Nov 18 23:31:30 2012 (50A9B622)
NTIOLib_X64.sys             Sun Nov 18 23:32:58 2012 (50A9B67A)
NTIOLib_X64.sys             Tue Nov 20 03:11:26 2012 (50AB3B2E)
NTIOLib_X64.sys             Tue Nov 20 03:14:23 2012 (50AB3BDF)
NTIOLib_X64.sys             Tue Nov 20 03:19:18 2012 (50AB3D06)
NTIOLib_X64.sys             Tue Nov 20 03:25:26 2012 (50AB3E76)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug  5 11:02:06.996 2016 (UTC - 4:00)**************************
iaLPSS2_UART2.sys           Mon May  4 08:41:32 2015 (554768FC)
iaLPSS2i_I2C.sys            Sun Sep 20 23:08:09 2015 (55FF7499)
iaLPSS2_GPIO2.sys           Tue May 10 12:54:06 2016 (5732122E)


http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=rawdsk3.sys
I2cHkBurn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ampse.sys
amp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
iaLPSS2_I2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaLPSS2_GPIO2.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=cfosspeed6.sys
http://www.carrona.org/drivers/driver.php?id=iqvw64e.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=ramdriv.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
iaLPSS2_UART2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaLPSS2i_I2C.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS2_GPIO2.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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