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BSOD


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#1 JonWein

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Posted 05 August 2016 - 09:30 PM

When I run perfmon /report the program always freezes upon initiation. Thank you!

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#2 usasma

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Posted 08 August 2016 - 05:02 AM

Only 292 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a 802.11 USB Wireless LAN Card:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


Have you run FurMark recently?  If not, please do so now.  Also, please run the rest of the diagnostics from here:  http://www.carrona.org/hwdiag.html

 

As both of the memory dumps are STOP 0x116 errors, please start with these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri Aug  5 19:50:58.680 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080516-21091-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:06:00.679
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :atikmpag.sys ( atikmpag+ed48 )
BugCheck 116, {fffffa800785f010, fffff88004132d48, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: fffffa800785f010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004132d48, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
CPUID:        "Intel® Core™ i5-3470 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3209
  BIOS Version                  0610
  BIOS Release Date             05/08/2012
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V LX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug  5 16:26:35.668 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080516-30622-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:23:35.041
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :atikmpag.sys ( atikmpag+ed48 )
BugCheck 116, {fffffa800a3094e0, fffff88003c39d48, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: fffffa800a3094e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003c39d48, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
CPUID:        "Intel® Core™ i5-3470 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3209
  BIOS Version                  0610
  BIOS Release Date             05/08/2012
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z77-V LX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Aug  5 19:50:58.680 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
netr28ux.sys                Tue Sep 15 00:36:45 2009 (4AAF19DD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
Rt64win7.sys                Fri Jun 10 02:33:15 2011 (4DF1BAAB)
iusb3hub.sys                Mon May 21 03:21:36 2012 (4FB9ED00)
iusb3xhc.sys                Mon May 21 03:21:40 2012 (4FB9ED04)
iusb3hcs.sys                Mon May 21 03:23:42 2012 (4FB9ED7E)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
igdkmd64.sys                Mon Aug 17 11:34:01 2015 (55D1FEE9)
AtihdW76.sys                Wed Mar 30 01:00:37 2016 (56FB5D75)
atikmpag.sys                Mon Jul 18 16:32:52 2016 (578D3CF4)
atikmdag.sys                Mon Jul 18 17:41:41 2016 (578D4D15)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 JonWein

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Posted 08 August 2016 - 05:21 PM

Hello, thanks for your help

I keep it set at manual because of the infamous Get Windows 10 (GWX) update KB3035583, will update though.

I have had 0 issues with the wireless card, works great; would recommend.

I already have HW monitor and everything is usually 30C with the processor at 40C, nothing crazy.

I have Furmark and the 1080p benchmark completes fine.

The corrona RAM test showed no problems and the driver versifier didn't BSOD my computer after 24 hours either.

I'll go through the drivers now.



#4 JonWein

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Posted 09 August 2016 - 03:03 PM

Finished updating windows update and also uninstalled and reinstalled amd drivers using their minimal setup so it is solely the driver.

I opened GW2 and then blue screened with the same error after entering game. I checked the temps on reboot and everything is running at 30-40C. The fan exhaust is also relatively cool to the touch.

SFC.exe showed nothing and resetting the pagefile did not help either.

Could this be a problem with the powersupply not giving enough power to the graphics card?



#5 usasma

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Posted 10 August 2016 - 07:15 AM

If you've followed all of the steps in my previous post, then the next step is to try another video card.

If you don't have another one handy, you may want to purchase one from a shop that will allow you to return it if it's not needed (for your money back).

 

It also could be power to the video card - but if that's the case, then the error should remain even if you try another video card (and that'll mean trying another PSU)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 JonWein

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Posted 10 August 2016 - 05:24 PM

Would running onboard graphics be of any use? I dont think it would be testing anything though because the card and the power to the card wouldn't be used. The specific case of blue screening happens about 3/10 times when I load a game and very rarely after hours of running a game. Since all the specific test were clean, does that mean it would probably be strictly a hardware problem?



#7 JonWein

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Posted 10 August 2016 - 05:34 PM

My furmark benchmark @ 1920x1080 ran for about 2 and a half minutes until I stopped it bc it hit 90C.



#8 JonWein

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Posted 10 August 2016 - 05:59 PM

Heres another benchmark I ran

Attached Files



#9 usasma

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Posted 12 August 2016 - 03:44 PM

My furmark benchmark @ 1920x1080 ran for about 2 and a half minutes until I stopped it bc it hit 90C.

This looks like a problem to me.

Ensure that:

- the cooler on the video card is firmly attached to the GPU

- the cooler is free of dust/dirt/hairballs, etc

- the fan on the cooler is working properly

- that the system isn't blowing hot air into the video card

- that the video card has it's power plugs firmly seated.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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