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(BLACK)SOD - cmptr starts in SM, but not SM w/ networking


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#1 kvon

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Posted 05 August 2016 - 05:33 AM

Hello,

 

The computer boots normally but won't get past the user login screen - goes to black screen w/ mouse.  ctrl-alt-delete gets you to the normal "switch user, logoff, start task manager etc" screen, but can't go anywhere from there.  Even shutdown doesn't work.

 

I CAN log into safe mode, but can NOT log into safe mode with networking.

 

How do I trouble shoot this?

 

I have tried - kill the explorer process & restart; uninstall the graphics driver.  No joy.

 

Any help appreciated!

 

Win 7 home premium machine.



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#2 usasma

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Posted 07 August 2016 - 08:00 PM

At work we do 2 things:

- attempt a System Restore to a point before this happened

- If that doesn't work, then we backup the data, wipe the hard drive, then reinstall Windows clean.

 

If you wish to troubleshoot the KSOD (Black Screen) issues further, be advised that:

- I have done this, and have spent weeks trying to fix them only to fail and have to wipe and reinstall

- there are so many different fixes that it's impossible to try them all.  Search Google for black screen or black screen of  death and you'll see

- in the old days (XP) this was a video issue.  Since Vista came out there are too many different drivers/programs that affect the display - and that's why it's so hard to figure out.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kvon

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Posted 09 August 2016 - 06:02 AM

Thanks usasma, the system restore point did it.

 

I noticed afterwards that the restore reverted to a point prior to installing several windows updates, which now show as not installed.  I recall seeing - somewhere during the online search for answers for this - that someone reported that a particular windows update might have caused it. I will re-install these updates 2-3 at a time (there's about 30 of them) and see if it reoccurs.

 

It also reverted - apparently - to before I fixed the problem with windows update, which now hangs on "downloading updates" for an hour or more before commencing the download/install.  Sigh...



#4 usasma

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Posted 09 August 2016 - 09:39 AM

IMO - Windows Updates do not cause this.

Rather, there are likely some slight incompatibilities in older drivers that the Windows Updates react with - and that's what causes the problem.

Updating your drivers may fix this - as long as you update the one's that have caused it.

 

If you're unable to get the Windows Updates fixed, start a new topic with that in the title - hopefully it'll draw the attention of those experts.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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