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MS Office 15 Confusion and MS Word's Broken


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#1 applesauce10189

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Posted 05 August 2016 - 12:04 AM

I say MS Office 15, that's what it is according to the files but it's "Office Home and Student 2013"

I had gotten it a couple years ago for online school on this laptop when I had windows 7 and it worked just fine, I recently upgraded to windows 10, then reinstalled and wiped the SSD and now decided to install Office again but there's a couple problems

 

First off there's just general confusion.

There's no desktop icon, nothing in any of the libraries with anything to do with Office, nothing relevant in appdata apart from a 1kb "RoamingCustom" .txt file, I checked program files and found a few .exe files but that's it. Another program I've used did the same thing, except the installer apparently acted as the .exe for the program after it had finished installing, but Office doesn't do this since I've run the installer several times now.

Here's a list of all the .exe files I bothered trying and what they did:

 

Program Files/Microsoft Office 15/root/office15

 

EXCEL.exe: Error: "We're sorry, but Excel has run into an error that is preventing it from working correctly. Excel will need to be closed as a result. Would you like us to repair now?" I don't bother clicking help, repair now and close do essentially the same thing.

 

excelcnv.exe: Literally nothing.

 

FIRSTRUN.exe: Runs through the installation messages, without actually installing.

 

ONENOTE.exe: Same error as Excel

 

POWERPNT.exe: Same error as OneNote and Excel, except the PowerPoint startup loading box stays open until you close the error.

 

WINWORD.exe: Same error as Excel, OneNote and PowerPoint. The loading box flashes open and closed just before the error appears.

 

 

Program Files/Microsoft Office 15/ClientX64

 

integratedoffice.exe: Said it had to close some programs first, then Word briefly appeared on the task bar and immediately closed and so did integratedoffice.exe

 

officec2rclient.exe: Literally nothing.

officeclicktorun.exe: Literally nothing.

 

 

I've reinstalled office several times now. I've also restarted my computer. No changes.

 

Microsoft Office Click-to-run is something I've found in processes using task manager, parenting its service but that's all I was able to find. I tried killing the process and seeing if WINWORD.exe would then work, but it still gave the same error.



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#2 applesauce10189

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Posted 10 August 2016 - 08:57 PM

Just gonna bump this thread seeing as it's been over a week and my problem hasn't changed.



#3 applesauce10189

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Posted 16 August 2016 - 05:49 AM

Beginning to feel like this is the first time this forum's ever let me down.



#4 applesauce10189

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Posted 17 August 2016 - 05:50 PM

Welp, I've gone to microsoft support and they fixed my problem.






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