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Regdoc32 Or Rclean


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#1 bondsman

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Posted 14 August 2006 - 11:56 PM

Hi everyone, well this is my first post so here it goes....... when online i continually get this message box that says my computer is at risk or that i have a virus and to get rid of it i should purchase this program, and that program is either regdoc32 or rclean and there is another one but i can't remember right know. how do i prevent this from continuing. it's driving me crazy. it constintly poping up. any help will be greatly appreciated.

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#2 acklan

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Posted 15 August 2006 - 12:01 AM

Can you post the name of the program instead of the file?
"2007 & 2008 Windows Shell/User Award"

#3 bondsman

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Posted 15 August 2006 - 12:03 AM

where would i look for program, understand now that i'm still learning this brain machine.

#4 Orange Blossom

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Posted 15 August 2006 - 12:06 AM

It should be written on the annoying pop-up.

Orange Blossom :thumbsup:
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#5 Enthusiast

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Posted 15 August 2006 - 12:21 AM

Whatever it is it is adware and should be purged from your computer.

Download, install and updare the following anti-malware aps:
Anti-malware freeware
(You can run as many of these as you wish. Generally there is no conflict between these and you should always run several since each may find malware that the others may not find)

Ad-Aware SE Personal - freeware
http://fileforum.betanews.com/detail/Adawa...nal/965718306/1

Spybot S&D: http://www.safer-networking.org/en/index.html
Be sure to enable “Teatimer” which gives you realtime protection against malware invasion. (absolutely necessary)

Microsoft Windows Defender
http://www.microsoft.com/athome/security/s...re/default.mspx
This also provides realtime protection. (absolutely necessary)

Ewido Antispyware Free
http://free.grisoft.com/doc/20/lng/us/tpl/v5

SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html

Also, use Startup Inspector to examine and manage your startup menu to eliminate unnecessary programs from running when Windows starts:

Startup Inspector (manages startup menu – helps you identify aps in the startup menu so you can disable unnecessary programs from running in the background when they are not needed)

And

Startup Monitor (a small freeware ap available on the same page to notify you and require your permission for any program to add itself to your startup menu)

http://www.windowsstartup.com/download.php

The crapware program causing your popup may be in the startup menu.

Run several of the programs above and see if they catch and delete the adware.

You also want to disable Windows Messenger.

Messenger (not to be confused with MSN Messenger, AOL IM or any other internet messenger) was originally created for system administrators and users to communicate with other users on large networks.
Spammers have figured out how to send spam with it taking advantage of exploits on your computer.
What you describes sounds like Windows Messenger Spam
To block the spam is to turn off Messenger Service.

XP Home has a simple setting that allows you to turn off Windows Messenger. In the open Windows Messenger window, click Tools>>Options. Select the Preferences tab. Clear the box next to "Run Windows Messenger when Windows starts."

Microsoft's solution is more involved for Windows XP Professional. Click Start>>Run. In the box, enter gpedit.msc. Click OK. Click Local Computer Policy>>Computer Configuration>>Administrative Templates>>Windows Components. Click Disabled>>Apply>>OK.

In the past, I have disabled Windows Messenger by changing the folder name. The Messenger folder is located in C:\Program Files. Right-click it and click Rename. Change the name to Messengerx. When you need Messenger, if ever, simply remove the x.

Outlook Express and Outlook 2002 automatically start Windows Messenger.
You may get error messages with Messenger shut down. To avoid that, change the settings in those programs.

In Outlook Express, click Tools>>Options. On the General tab, clear "Automatically log on to Windows Messenger." In Outlook 2002, click Tools>>Options. Select the Other tab. Clear Enable Instant Messaging in Windows Outlook.
Kim Komando
http://www.komando.com/tips_show.asp?showID=8897

Alternatively, you can download a small program that will disable Messenger Service called “Shoot The Messenger” which is available at
http://www.grc.com/freepopular.htm
Download and run “Shoot The Messenger”

#6 bondsman

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Posted 15 August 2006 - 12:37 AM

thanks for all the help ,i'm trying the turn messanger plan off..... i'll see if this works i sure hope so. this pop-up shows up in a window messanger box, so i sure hope this does the job. thank again i really do appreciate this. have a good night everyone!
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#7 Enthusiast

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Posted 15 August 2006 - 06:24 AM

Let us know if this requires more of a fix.

#8 bondsman

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Posted 16 August 2006 - 07:39 PM

well i did the msn messanger plan you know disabling it........and still i get this pop up in a messanger service box stating the above message about a virus......someone please help.
david

#9 Orange Blossom

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Posted 17 August 2006 - 03:04 PM

It sounds as though you have an infection on your computer. I would suggest following the instructions tg1911 has written in the post I have quoted below. If you have any pre-HJT questions, please add them to this topic. After posting your log DO NOT make any changes to your computer: installing, uninstalling programs, attempting additional fixes, deleting entries etc. as this could make it more difficult for the HJT team to help you. Also DO NOT bump your post, as the HJT team may conclude that someone is helping you. If you have not had a response in FIVE DAYS, add a response to this topic and put the URL of your HJT topic in that post.

Orange Blossom :thumbsup:

I suggest you post a HijackThis log for examination.
A member of the HijackThis Team will walk you through, step by step, how to disinfect your computer.

Once you post your log, don't make any changes to your system, as that could change the results of the posted log, making it more difficult to properly clean your system.

Read Preparation Guide for use before posting a HijackThis Log.
Please read, and follow, all directions carefully!!!

Then, run a log, and post it in the HijackThis forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, as these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.


Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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