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Help IPhone hacked


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#1 Isharimal

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Posted 04 August 2016 - 03:51 PM

My IPhone was hacked i.e. someone made phonecalls to Serbia, I got my phone company's bill and there it was: for over 300$ phone calls !

Of course I contacted my company but they don't want to take any responsability, I do not intend to pay that.

 

Anyway, I'm wondering how can I protect my phone ? Should I make a restore to fabric settings, would that "clean" my phone ?

Honestly now I'm rather scared to use my phone.

 

Thanks so much for your help

 

Isharimal

 

 



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#2 CKing123

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Posted 04 August 2016 - 04:59 PM


My IPhone was hacked i.e. someone made phonecalls to Serbia, I got my phone company's bill and there it was: for over 300$ phone calls !

Of course I contacted my company but they don't want to take any responsability, I do not intend to pay that.

That seems to be more of social engineering attacks to get another SIM, rather than hacking your phone. Also, if your phone was off when those calls were made (like at night), then we can completely rule out the phone, unless your iPhone was jailbroken?


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#3 Isharimal

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Posted 05 August 2016 - 01:27 AM

Hello,

 

Sorry I'm not very used to those special "technical terms*, anyway I looked it up to understand what you mean. So, if I understand you right,  someone now has a copy of my SIM card, right?

I have no clue how this happened, and my phone company is not helpful at all ! I think they could maybe make a resaerch, right ?

My phone is always on night and day., so even if it's off someone can still use it.

 

What should I do? Change the SIM card ?



#4 CKing123

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Posted 05 August 2016 - 12:53 PM

First off, tell your phone company to disable all the other SIM, and send you a new one.

 

Then, keep the phone off at whenever the calls occur the most. Then, contact your phone company and tell them to let you know if there were any phone calls made while your phone was off. That will rule out both SIM and the phone, just in case

 

-CKing


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#5 Isharimal

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Posted 05 August 2016 - 02:09 PM

Thank you so much for your help ! I will do as you say and hopefully it won't occur again.

 

Isharimal



#6 Isharimal

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Posted 06 August 2016 - 03:28 AM

Just one more question

I'm going to have my SIM card disabled and take a new one, will then all my contacts, apps ecc be deleted ?

  is it safe to keep my actual phone number or should I change that too?

 

Thank you so much

 

Isharimal


Edited by Isharimal, 06 August 2016 - 08:25 AM.


#7 CKing123

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Posted 06 August 2016 - 11:22 AM

Its usually pretty safe :) The only thing you would need to be careful about is scam texts if scammers know your phone number

 

-CKing


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#8 Isharimal

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Posted 06 August 2016 - 11:30 AM

Ok then, thanks a lot !

 

Isharimal



#9 CKing123

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Posted 06 August 2016 - 11:31 AM

No problem!


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