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Pc Restarted Unexpectidly


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#1 zemoman

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Posted 14 August 2006 - 09:38 PM

Sorry for any misspelling in the title kind of writing this in a hurry.

Anyways I bought a new Hp pavilion about 2 weeks ago (june 20 to be exact) , its a intel viiv 3.00 GHz, 2.0 GB ram, 300 gb hdd, (im using it right now) but anyways the second day I was using it I was just looking for a good router on google, so I typed in good routers and pressed enter then the computer restarted. When it came back on to the desktop a thing came up saying "your computer has just recovered from a serious error", so I called hp to tell them about the problem and they said its not a big deal it happens an any kind of computer even if its only a day old. First of all is that true, second of all is this a really bad error to get? third of all my computer has been acting JUST FINE is this message something I have to worry about??

THANKS TO ALL IN ADVANCE!! :thumbsup:
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#2 quietman7

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Posted 14 August 2006 - 09:49 PM

The symptoms you describe could be viral related or they could be due to hardware or overheating problems caused by a failed processor fan, bad memory (RAM), failing power supply, CPU overheating, motherboard, etc.

However, just to be sure download and scan with MS Malicious Software Removal Tool and with Vcleaner Tool.

If your not finding any malware then its sounds like the latter problem. When was the last time you cleaned the inside of your computer? Open your machine and make sure the fans are working and the heat sink on the processor is not blocked with dust or debris. Remove the CPU's cooling unit and clean the fins on the heat sink that sits under the CPU with a can of compressed air. Dust restricts the airflow and prevents proper cooling. You can also remove the cards, RAM modules, clean and reseat them. Check your connections and fans to make sure they are working properly and monitor the temperature. If the computer is overheating, it usually begins to restart on a more regular basis like you are experiencing.

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. If that fatal error only occurs when you're shutting down, the system reboots automatically and you should be able to see the error by looking in the Event Log. An alternative is to turn off the automatic reboot so you can actually see the error when it happens. This is a BSOD.

To change the recovery settings and disable automatic rebooting, do this:
1. Right-click on My Computer and select Properties > Advanced tab.
2. Click the Advanced tab.
3. Under "Startup and Recovery" click on the "Settings" button and go to "System failure".
4. Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
5. Click "OK" and reboot.

Doing this won't cure your problem but instead of restarting you will get a Blue Screen of Death (BSOD) with information displayed that will allow you to better trace your problem.

Download and run Motherboard Monitor 5. If Motherboard Monitor's seems to be reporting high temperatures for your CPU check to see what your max CPU temp is from here.

You can try Microsoft's Online Crash Analysis - The Windows Memory Diagnostic tests the Random Access Memory (RAM) on your computer for errors. The diagnostic includes a comprehensive set of memory tests.

Also see Memtest86+: http://www.memtest.org/ and http://www.memtest86.com/
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#3 zemoman

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Posted 15 August 2006 - 12:04 AM

well I checked for milicious stuff and didnt find and my pc is clean I opened it up to check for any dust and nada I keep my computer in a glass box i desgined that keeps my pc cool and dust free. but i have one more question how can this happen on the second day i had this pc??? the guy at hp said it happens to 1 day old computer and he said its not a biggy. is this true?
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#4 Enthusiast

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Posted 15 August 2006 - 12:09 AM

It can happen the first time you start or on any day after that.

If it doesn't happen again I wouldn't worry about it.

You need to get some protection against malware and upgrade your firewall at this time though.

Freeware AntiSpyware and Security Programs

Software firewalls with freeware versions
(Run only one and disable the ineffective Windows XP firewall)

ZoneAlarm (freeware) V. 6.5.722
http://www.download.com/ZoneAlarm/3000-10435_4-10039884.html
(you can have only one software firewall running. More than one will conflict)

Comodo firewall (freeware)
http://www.personalfirewall.comodo.com/

Antivirus programs - freeware
(you can only use one resident anti-virus program on your computer. More than one will conflict - if you have a trial version of Norton, dump it and replace it with one of these.)

AVG:
http://www.grisoft.com/doc/289/lng/us/tpl/tpl01

Avast Anti-virus freeware
http://www.komando.com/bestshareware.asp

Anti-malware freeware
(You can run as many of these as you wish. Generally there is no conflict between these and you should always run several since each may find malware that the others may not find)

Ad-Aware SE Personal - freeware
http://fileforum.betanews.com/detail/Adawa...nal/965718306/1


Spybot S&D: http://www.safer-networking.org/en/index.html
Be sure to enable “Teatimer” which gives you realtime protection against malware invasion. (absolutely necessary)

Microsoft Windows Defender
http://www.microsoft.com/athome/security/s...re/default.mspx
This also provides realtime protection. (absolutely necessary)

Ewido Antispyware Free
http://free.grisoft.com/doc/20/lng/us/tpl/v5

SpywareBlaster:
http://www.javacoolsoftware.com/spywareblaster.html

Microsoft Malicious Software Removal Tool (Win XP and Win 2000):
http://www.microsoft.com/security/malwareremove/default.mspx

A² - Free from http://www.majorgeeks.com/download4281.html . Run it, click Search for Updates, then click Scan.

#5 zemoman

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Posted 15 August 2006 - 12:25 AM

Im well protected i have NIS 2006 and its always up-to-date and i have stopzilla and ad-aware BUT THANKS FOR THE LINKS THOUGH! :thumbsup: (BUT YOU CAN NEVER SAY YOUR WELL PRTECTED AGAINST THE INTERNET) GET WHAT IM SAYING

Edited by zemoman, 15 August 2006 - 12:26 AM.

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#6 Enthusiast

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Posted 15 August 2006 - 12:34 AM

Well, my personal opinion (shared here by many) is that I would dump the free trial of Norton (resource hog and very problematic) in favor of AVG Anti-virus free and a few if not all of the anti-malware aps I previously listed.

Even if you decide to keep Norton, the first three on the list are mandatory as is the Microsoft Malicious Software Removal Tool .
Norton (or any other AV program primarily looks for viruses and is not sufficient protection for other types of malware.

#7 zemoman

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Posted 15 August 2006 - 12:40 AM

I see what your saying but the prob is i payed $70 bucks for it its not the free version... So when i delete it its like dumping $70 i cant return it cause i lost the receipt (i dont even think you can return software if its already been opened can you??? THANK YOU ALL FOR YOUR HELP!!! :thumbsup:
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#8 Enthusiast

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Posted 15 August 2006 - 01:00 AM

You are welcome.




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