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Posted 04 August 2016 - 12:09 AM
Posted 04 August 2016 - 03:15 AM
You can download latest wireless card driver from either DELL or manufacturer of the wireless card website. if installing the latest version of the wireless card driver has not resolve the issue then please follow the instructions below to provide us with your computer settings and hardware information logs.
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Please download and install Speccy to provide us with information about your computer. Clicking on this link will automatically initiate the download.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste. This will load a link to the Speccy log.
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