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Pc ran into a problem!! Stuck in loop!! Windows 8.1


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#1 misterno

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Posted 03 August 2016 - 09:07 PM

My pc was running but the screen was black no signal. After reading forums i realized that i needed to take out the cmos battery which looks like a dime. I took it out waited 10 secs and now it is working but the blue screen came up and says pc ran into a problem

 

Went thru the steps. I choose refresh and reset pc nothing changed

 

Then i choose restore and it restored to a point from 2 days ago but still same problem

 

I did not choose advanced options because i am not an expert. It is in a loop keep restarting. Please help



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#2 CKing123

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Posted 03 August 2016 - 09:35 PM


My pc was running but the screen was black no signal. After reading forums i realized that i needed to take out the cmos battery which looks like a dime. I took it out waited 10 secs and now it is working but the blue screen came up and says pc ran into a problem

That could as well be a video card or monitor issue. Did you replace the CMOS battery, or put the same one back? CMOS battery is typically not the cause for black screens, and there are better indications (like the time being reset) of CMOS battery being low

 

-CKing


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#3 misterno

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Posted 04 August 2016 - 10:28 AM

I placed the same cmos battery.

Well now the pc works at least the screen and keyboard is functional

But how do i fix this problem now?

#4 CKing123

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Posted 04 August 2016 - 11:08 AM


Well now the pc works at least the screen and keyboard is functional

 

But how do i fix this problem now? 

So, can you start Windows, or is it still in the boot loop?

 

-CKing


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#5 misterno

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Posted 04 August 2016 - 07:46 PM

still in the loop, keeps restarting



#6 CKing123

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Posted 04 August 2016 - 08:46 PM

Wait, so it is like this?:
You start your computer, and then the BSOD comes up, and your computer restarts and it loops?
 
Or is it like this: You start your computer, it boots, but restarts, and repeats?
 
-CKing


Well, first we need to troubleshoot to find the exact issue to fix. If it is a BSOD, then we can get the minidump folder for the BSOD experts to take a look at it.

Edited by hamluis, 03 February 2017 - 12:23 PM.

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#7 misterno

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Posted 05 August 2016 - 01:05 PM

I turn the computer on and immediately a blue screen comes up. It says "automatic repair". Options are "restart" or advanced options".

#8 CKing123

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Posted 05 August 2016 - 01:08 PM

Oh okay! I thought you meant BSOD as in Blue Screen of Death which looks like this:

 

BSOD_Windows_8.png

 

 

Good thing you are not having a BSOD. First off, click Restart. If it still comes upon this screen, click Advanced Options > Start-Up Settings > Restart

When this screen comes up, press f5 to go to Safe Mode

 

 

win10_safemode_13.png

 

 

Let us know if you can go to Safe Mode

 

-CKing


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#9 misterno

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Posted 05 August 2016 - 07:15 PM

After the first blue screen there are 2 options

Restart or advanced options

If i choose restart it goes into auto repair and then it says diagnosing pc then comes up the screen with 2 optiond again

Restart or advanced options

I click on restart this time i keep pressing F5 all the time but loop does mot change and i do not see safe mode

#10 CKing123

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Posted 05 August 2016 - 07:34 PM

That is because you are not following the options! Go to Advanced OptionsStart-up SettingsRestart

 

Here, you will come upon this screen:

 

win10_safemode_13.png

 

Here, press f5 to boot into Safe Mode

 

Let me know if you still get BSODs in Safe Mode

 

-CKing


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#11 misterno

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Posted 05 August 2016 - 08:11 PM

It did not give me all those options but it restarted and now as if nothing happened the normal 8.1 screen comes up and it is working perfectly

But i am scared to shut it off so what should i do prevent something like this. Like can i create a reboot disk or something like that?

#12 CKing123

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Posted 05 August 2016 - 10:55 PM

There is no need to do that. Booting into Safe Mode and back fixes most of the boot loop issues that people faced (although by now, most of these bugs are fixed, so I would run Windows Update, and install all the updates)

 

-CKing


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#13 misterno

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Posted 06 August 2016 - 07:29 AM

Thank you so much

#14 CKing123

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Posted 06 August 2016 - 11:25 AM

No problem :)


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