I have a Dell 3847 less than two years old. It has two (2) 3.0 USB Ports on the back. My son uses one of them to run his Seagate external hard drive because performance is better than with a 2.0.
However earlier today when we were plugging in a new device, I noticed the Seagate USB plug was really loose like it was coming unplugged. When I went to plug it in it just fell out with the blue piece that is inside of the plug in the tower. It just broke off. So now you can't plug anything into it and the second port refuses to recognize a device, so now we have two 3.0 ports that do not work.
Dell says that it is not covered under warranty (they cited INDUCED DAMAGE) what????? and said I have to buy a new motherboard. They said the ports are integrated on the motherboard and cannot be replaced singularly. I personally don't want to pay $400.00 FOR A NEW MOTHERBOARD for a $400.00 COMPUTER.
1) Does anyone here have enough expertise to offer me another solution?
2) Is there an external device with 3.0 USB ports that I can hook up to this tower?
3) If there is, how would it connect to the tower and to the Seagate? I can't plug anything external into the tower via the 3.0 because neither one of them work.
He runs all of his computer games from the Seagate and right now it will work with a 2.0 port but works better with the 3.0 and I would like to find a fix for him in case he uses something else that works better with a 3.0 port.
I would like some good advice on another alternative because I can't believe such a small issue requires such an expensive fix.
thanks to anyone here who can offer me any solid advice.
Edited by Robyn53, 03 August 2016 - 06:44 PM.