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BSOD Win10 Custom Built PC


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#1 mattio

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Posted 03 August 2016 - 08:26 AM

Hi guys,

If anyone could help or point me in the right direction I would be very grateful.

 

I have a custom built PC about a few years old and it has recently started crashing on me pretty consistently.

 

I'm a video editor and this machine is mainly used for rendering video files. This problem comes and goes but I usually find it happens whilst rendering a video. The system is overclocked (not by myself, the computer company scan.co.uk did it for me) and I believe this may be the cause of the issue?

 

System Info:

Win10 64bit

nvidia gtx 670

intel core i7 3930k @ 3.2ghz

Corsair 32gb DDR3 RAM

Asus Sabertooth x79

 

I have attached my minidump file in a .txt file for you to see.

 

Any help would be greatly appreciated

Thanks

Matt

Attached Files



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#2 usasma

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Posted 03 August 2016 - 08:37 AM

More info on the STOP 0x101 errors can be found here:  http://www.carrona.org/bsodindx.html#0x00000101

While this error is not solely hardware or software, it involves hardware often enough that I suggest starting with these free diagnostics:  http://www.carrona.org/hwdiag.html

 

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe


Edited by usasma, 03 August 2016 - 08:38 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 03 August 2016 - 08:39 AM

Added 2nd ine in the above post = then I noticed you were reading the topic and it may not have refreshed for you.

 

While this error is not solely hardware or software, it involves hardware often enough that I suggest starting with these free diagnostics:  http://www.carrona.org/hwdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 mattio

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Posted 03 August 2016 - 09:14 AM

Hi Usasma,

Thanks so much for the reply.

I've attached my perfmon + sysnative file. I'll look into the other links you sent me

Thanks
Matt

Attached Files



#5 usasma

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Posted 03 August 2016 - 10:43 AM

What is on your D: drive?

 

Perfmon shows that the dirty bit is set on your D:  drive

This means that you must run CHKDKS /R /F in order to try and fix it.

Run it from an elevated (Run as administrator) Command Prompt (switch to the D: drive, then run "chkdsk /r /f" (without the quotes)

 

If this doesn't fix it, then the only way to fix it is with a format.

 

Your UEFI/BIOS (version 4210) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The WER section of MSINFO32 gives us a hint that this might be associated with video drivers or the video card.

But it's just a hint, nothing definite.

 

In addition to the diagnostics that I suggested in my previous post, I'd also suggest that you run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed Jul 27 12:22:17.335 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072716-5296-02.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 2:08:21.125
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 101, {10, 0, ffffd0010490e180, 4}
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
Arguments:
Arg1: 0000000000000010, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffffd0010490e180, The PRCB address of the hung processor.
Arg4: 0000000000000004, The index of the hung processor.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_c_PROC
PROCESS_NAME:  System
FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_c_PROC_ANALYSIS_INCONCLUSIVE!Unknown_Function
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 27 09:37:54.627 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072716-5296-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 0:52:12.422
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 101, {10, 0, ffffd0005a94b180, 5}
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
Arguments:
Arg1: 0000000000000010, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffffd0005a94b180, The PRCB address of the hung processor.
Arg4: 0000000000000005, The index of the hung processor.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_c_PROC
PROCESS_NAME:  System
FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_c_PROC_ANALYSIS_INCONCLUSIVE!Unknown_Function
CPUID:        "Intel® Core™ i7-3930K CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3200
  BIOS Version                  4210
  BIOS Release Date             08/12/2013
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             SABERTOOTH X79
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 27 07:47:40.196 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072716-5343-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 0:09:43.984
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 101, {10, 0, ffffd000bd10e180, 4}
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
Arguments:
Arg1: 0000000000000010, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffffd000bd10e180, The PRCB address of the hung processor.
Arg4: 0000000000000004, The index of the hung processor.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_c_PROC
PROCESS_NAME:  RestartOnCrash
FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_c_PROC_ANALYSIS_INCONCLUSIVE!Unknown_Function
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jul 27 12:22:17.335 2016 (UTC - 4:00)**************************
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
exfat.SYS                   Thu Oct 29 22:36:17 2015 (5632D7A1)
nvvad64v.sys                Thu Dec 17 07:47:18 2015 (5672AED6)
NvStreamKms.sys             Tue Dec 22 15:53:26 2015 (5679B846)
nvlddmkm.sys                Mon Feb  8 23:28:39 2016 (56B96AF7)


http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=exfat.SYS
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 mattio

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Posted 03 August 2016 - 11:49 AM

Hi John

Thanks so much for your detailed response.

 

My D Drive is just for rendering videos. It doesn't have any software on it's just files which are the project files and outputted video renders. I repaired the disk using the GUI way (right clicking, tools, repair disk.) It said there were errors which it then fixed. 
I then installed all my windows updates, and then updated my GPU. However, I'm still getting the BSOD. I went back in to repair the disk again (after it had said it had successfully repaired it) then it said there were errors found again. The disk is formatted to exFAT and I share files between my mac system and my Windows system (not sure if this is causing issues?)

 

The last thing to try it to update my BIOS which i'll have to do via USB.

The BSOD happens every time I try and render a video so it's a good way of telling once I have potentially fixed the problem. Is there a way to test to see whether it is the GPU? Going to keep trying...

Thanks,
Matt



#7 usasma

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Posted 03 August 2016 - 12:42 PM

If you repaired the disk and it has errors again, you have to wonder if the disk is bad.

Try running these free hardware diagnostics on it:  http://www.carrona.org/hddiag.html

 

The tests for the GPU are the hardware diagnostics that I suggested:  http://www.carrona.org/hwdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 mattio

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Posted 04 August 2016 - 07:04 AM

Hi John,
Thanks for all of your help on this. I believe it was a problem with my hard drive, I reformatted it and it doesn't seem to be giving me any problems thus far.

It could possibly be due to the fact it is formatted in exFAT and it's a large internal drive. I did this so I can transfer files from my mac to pc etc although I think I may reformat it to NTFS.

 

Thanks again,
Matt



#9 usasma

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Posted 07 August 2016 - 04:41 AM

I've never had any real success with exFAT on either PC's or Mac's.

Any drives that I used to use with exFAT have long since been converted to another file system

I have FAT32 and NTFS drives that Mac's can read - so I usually don't worry about it (I rarely need to copy things from a Mac to a PC, so I don't have that worry)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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