As mentioned, I have a Windows Image Backup that doesn't recover in the "Advanced options" of the PE environment, of the "Reset this PC". The Toshiba Satellite is currently running Windows 10. But for some reason, perhaps due to malware the OS is corrupted. It starts up fine and loads the desktop screen but when I try using it online-it freezes. I tried doing a reset- back to the Windows 10 upgrade, but the problem persists.
Back to the PE environment. The environment recognizes my system image on the external drive but can't recover it because based from the messages it gives, it needs a recovery disk, because it can't recover the drive when it is being used. And since I haven't made a recovery when the laptop was still running Windows 8, I am not sure what to do now.
I have attempted to install a fresh copy of Win 8 x64 from Dreamspark, and then make a recovery disk, in the attempts of using it to recover the image I was talking about. However, once the install screen pops up, it informs me that the current installation doesn't find the license key or something of the sort. I know it is Microsoft's new anti-piracy scheme, however, I am not sure how it works, other than the license key is built inside the pc. Not sure of what's going on, and not wanting to waste my original license for the OS, I came here.
I also want to mention that I also have a system image of the computer the day we got it. It was made using the default Win 8 software that came with computer. I have the system image on 3 DVDs. I have tried using that in the "Reset this PC" PE environment, however, the DVDs are not recognized. Which brings me to conclusion: if the system imaging software from Microsoft doesn't recognize their own system images, why have it in their own OS??
Any help would be great at this point,