I downloaded an .exe file off the internet tonight, but before installing it, I ran a check with Avira Antivirus, and it said it was clean. However, I am now suspecting that it was NOT actually clean, and caused the problem I will describe below.
My computer will not boot up. At first it would just show a blank screen with a small smiley face at the bottom of the screen, near the left corner. I rebooted with my Windows 10 USB stick, and ran Startup Repair. That did not fix the problem, but the smiley face no longer shows up. Now I just see the cursor dance around the screen for a couple of seconds, and then it launches the BIOS.
I have been unable to boot into Safe Mode from my C drive (which is an SSD).
I have also tried:
- AVG Anti-virus Recovery USB (same as CD) -- it would not complete a scan of my computer. It would hang at a certain point; I have no idea why.
- Avira Recovery USB (same as CD) -- it said it could not detect any hard drives in my system.
- Hiron's Boot CD (on USB stick) -- none of the anti-virus programs would run. I forget the exact message it gave me, but it essentially was saying it could not find them. However, I was able to get a Windows Boot Manager screen to come up using this Boot CD (I forget how exactly), and it said that "The Boot Configuration Data for your PC is missing or contains errors." (I took a photo of the monitor when this message was up and can post it, if that would be helpful.)
I have Acronis True Image 2016 make an incremental backup each night, so in theory I should be able to recover my C drive from the previous night's backup. However, unfortunately when I run the Acronis Recovery program from a USB drive, it cannot see either of my internal drives. (My backups are on my D drive, which is an internal drive.)
One thing I CAN do is get into the Command Prompt by launching Windows 10 from the USB drive. I go onto "Repair Windows" and then Advanced, and Command Prompt is one of options. I can see both of my internal hard drives this way, so I know they can both be seen. I am not sure why Acronis & Avira do not see them.
I am at a loss as for what to do now. Does anyone have any suggestions?