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kaspersky keeps crashing windows 10??


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#1 lilbonkers290

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Posted 02 August 2016 - 09:02 PM

Hi!

I have upgraded to windows 10 from 8.1

 

and my norton internet security trial has expired today so I have reinstalled kaspersky which I have bought and paid from months ago (been activated before as well)

 

kaspersky has made my laptop crash/restart blue screen

 

i got the error message of irql not less or equal? something like that?

 

when I did have kaspersky during 8.1 I did have issues with wifi connecting [EDIT]

 

does anyone know what is going on?

 

EDIT: going to use norton trial internet security again for now? 


Edited by lilbonkers290, 02 August 2016 - 09:06 PM.


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#2 MoxieMomma

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Posted 02 August 2016 - 09:29 PM

Hi:

 

Just a regular home user here, but longtime Kaspersky user....

 

Most likely explanation: Norton remnants.  Kaspersky (KAV/KIS/KTS) is very finicky about remnants and leftovers (especially drivers) from other AVs.

I suggest first making sure Norton is FULLY removed, using their removal tool, if available.  Be sure to reboot.

If you have previously used other AVs, I suggest likewise making sure all remnants of them have been removed. Here is a comprehensive list of removal tools.

Then I would cleanly reinstall Kaspersky, as explained here.

 

Also possible: If you have updated Win10 to build 14393.x, version 1607 (aka Anniversary build aka Redstone aka Win10 RS1), the current versions of Kaspersky are not yet fully compatible.

Patch (d) is being beta-tested now for KAV/KIS/KTS 2016.

KAV/KIS/KTS 2017 (newly released) does not yet have a "patch a" in beta testing for full RS1 compatibility.

As such, it's probably best to stay with Kaspersky 2016, as it is likely to be patched for RS1 compatibility before Kaspersky 2017 will be, and it's still fully supported by Kaspersky.

 

Please let us know how it goes, so that we can all learn.

 

Thanks,

MM



#3 lilbonkers290

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Posted 02 August 2016 - 09:40 PM

Hi there; I forgot to have mention that I have done a reboot before my personal files are kept but every program has been removed;; which was around may 30th to first week of june;

 

When I redownloaded kaspersky I believe it was the 2016

 

I\m not sure if my drivers are making it crash?



#4 FreeBooter

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Posted 02 August 2016 - 10:15 PM

The IRQL NOT LESS OR EQUAL error can be triggered by any of these causes:
  • Corrupt system files
  • Incompatible device drivers
  • Faulty hardware items
  • Incorrect software installation
Make sure your Windows  10 has all the latest updates installed might fix the IRQL NOT LESS OR EQUAL error. Make sure your Automatic Updates option is turned on. install latest Cumulative update for Windows 10 Version 1511 this Windows update will be downloaded and installed automatically.
 
Install latest versions of device drivers made for Windows 10 the latest driver can also be Windows 7, 8, 8.1 operating systems drivers as Windows 10 support drivers from these previous versions of Windows OS.



Open an elevated Command Prompt window (press win + X, and then press A)

Run below command from Command Prompt that is open as administrator.

Sfc  /Scannow
You would use DISM to fix Windows component store corruption when a sfc /scannow command is unable to repair corrupted or modified system files because the component store (source) is corrupted.

Dism /Online /Cleanup-Image /RestoreHealth
SFC should be able to repair the files afterwards. Execute below command to make sure corrupted system files repaired.

Sfc  /Scannow
Check to see issue has been resolved if not follow below steps.



Clean Boot
If the RQL NOT LESS OR EQUAL error is caused by a current running process, restart your Windows system using the clean boot method will allow you to troubleshoot if a current service or process is causing the error to appear.
With a clean boot only the necessary services and process that are required to operate Windows are started when you boot your computer.
Follow these steps:
  • Start Windows
  • Open Run. Windows 8 users can press the Windows key and R Key to open Run.
  • Type msconfig and press Enter
  • Go to General tab > check Selective Startup option
  • Uncheck the Load startup items check box
  • Go to Services tab
  • Check Hide all Microsoft services check box from the bottom left corner of the window
  • Click Disable all
  • Click OK
  • Restart Windows
To reset these changes and start your Windows normally, follow the same steps:
  • Go to the General tab
  • Check the Normal Startup option
  • Click OK
  • Restart
Remove all the unnecessary hardware devices like peripherals, USB devices, and any other devices that your computer can run without.

Edited by FreeBooter, 02 August 2016 - 10:16 PM.

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#5 x64

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Posted 03 August 2016 - 12:46 AM

If you installed the lated version (17.0.0.611 which was released a couple of days ago), try going back to version 16.0.1.445. Some upsers have been reporting issues with one of the filter drivers on the kaspersky forum.

 

x64



#6 MoxieMomma

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Posted 03 August 2016 - 09:31 AM

If you installed the lated version (17.0.0.611 which was released a couple of days ago), try going back to version 16.0.1.445. Some upsers have been reporting issues with one of the filter drivers on the kaspersky forum.

 

x64

 

Yes, as I mentioned in my earlier reply, NEITHER 2016 NOR 2017 is yet fully compatible with Win10 AU (Redstone).

 

But 2016 has a patch already in beta testing, while 2017 does not yet.

So, 2016 will probably be patched first.

(I cannot say for sure, as I do not work for Kaspersky.)

 

Having said that, most of the trouble reports at KL forum are NOT for BSOD.

So, I would be inclined to follow @Freebooter's advice, AND AND AND to make sure ALL remnants/leftovers/drivers from other AVs are fully removed.

KAV/KIS/KTS is very picky about that.

And it sounds as if the OP has been switching back and forth between at least 2 different AVs.

That can definitely cause problems (including BSOD and other less severe performance issues), if the other AVs are not completely removed.

 

>>If you want to stay with Norton, I would be sure Kaspersky is fully removed.
>>If you want to stay with Kaspersky, I would be sure Norton and any other AVs are fully removed, with the vendor's removal tool (not just disabled).

 

Cheers,

MM



#7 lilbonkers290

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Posted 03 August 2016 - 01:54 PM

Hi!

 

So, I have done the sfc scannow and the dism last night and booted up my computer today; no problems as of yet 

 

is there a program to scan which antivirus might be left over on my computer still? :unsure:

 

Would you recommend me going back to the older version of kaspersky if it does crash again?

 

EDIT: for windows updates, I looked on the HP site; they dont have the windows 10 option yet? only for 8.1


Edited by lilbonkers290, 03 August 2016 - 02:07 PM.


#8 lilbonkers290

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Posted 03 August 2016 - 02:09 PM

Redoing the sfc scan and dism just to double check again =)



#9 lilbonkers290

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Posted 03 August 2016 - 06:01 PM

Unfortunately, while doing a full system scan... it has crashed again.
I will remove kaspersky for the time being
is there anyway to provide a log to show error for you guys to see?

 

EDIT: it did disconnect the wifi or something then crashed my laptop :/


Edited by lilbonkers290, 03 August 2016 - 06:35 PM.


#10 FreeBooter

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Posted 04 August 2016 - 01:01 AM

Its time for you to ask Blue Screen Of Death (BSOD) Experts BC have few BSOD experts that can be much helpful to you resolve the BSOD that anyone who is not BSOD expert. Please visit Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista thread for instructions on how to start a BSOD help thread. About the drivers from HP been for Windows 8.1 as i said before Windows 10 compatible with Windows 7, 8 and Windows 8.1 drivers but if you want Windows 10 drivers then check the device manufacturer website for new latest device driver and for Windows 10 driver. Check for latest driver for lets say NVIDIA graphic card you will had over to NVIDIA website and search for the driver for your NVIDIA graphic driver.

Can you please copy paste here finish output of the SFC and Dism commands.  

 

 

 

Copy text from a command prompt window

 

 

Copy and paste all the commands output to your next post.

 

Copy text from a command prompt window

 

1.Right-click the title bar of the command prompt window, point to Edit, and then click Mark.

2.Click the beginning of the text you want to copy.

3.Press and hold down the SHIFT key, and then click the end of the text you want to copy (or you can click and drag the cursor to select the text).

4.Right-click the title bar, point to Edit, and then click Copy.

5. Right click empty space of your next post and select Paste from the context menu.

6. Click Post button.


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#11 hamluis

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Posted 04 August 2016 - 06:57 PM

New topic, http://www.bleepingcomputer.com/forums/t/622258/kaspersky-causing-my-laptop-to-crash/ .

 

This topic is now closed to avoid confusion.

 

Louis






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