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Computer freezing intermittently while gaming


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#1 alpha0meqa

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Posted 02 August 2016 - 02:16 PM

Hello all,

Sorry if I posted this in the wrong location. 

Two times in the past 2-3 weeks my computer has completely locked up. I'll be playing a game and all of a sudden the mouse/keyboard/sound die and I can't do anything. It takes like a snapshot of my monitors and gets stuck.

This computer is about 9 months old (Nov 2015). Specs below
Processor: Skylake 6600K
GFX Card: EVGA Nvidia 980ti sc
Mobo: Z170 Pro Gaming
Ram: CORSAIR Vengeance LPX 16GB (2 x 8GB)DDR4 2666 (PC4 21300) 
HDD: Seagate Desktop HDD ST1000DM003 1TB
SSD: SanDisk Ultra II 480GB 
OS: Win 10 Pro 64bit
PSU: EVGA SuperNOVA 220-P2-0750-X1 750W

I checked in Event viewer and I may not be the best at searching it, but the only errors I saw were basically saying I didn't shut down correctly (duh).

What sort of diagnostics or things can I try to help me determine what exactly is happening?

 

Last event was today @ 4:56PM est

 

Comp Temps from idle>Minimal gaming>Lots of gaming: http://imgur.com/a/ZUdCc



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#2 usasma

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Posted 03 August 2016 - 07:50 AM

Please wait until it freezes again, then recover and immediately run these 2 sets of reports:

 

1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 alpha0meqa

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Posted 05 August 2016 - 11:27 PM

I haven't had any computer crashes, I did get a Diablo 3, D3D error though and the game froze.....My FPS in D3 seems pretty lousy, and I'm wondering if there is something wrong somewhere with my computer, like I feel as though I have an extremely great rig, but it's just not being reflected back. Is there any sort of tests I can to that will say whether or not the graphics I load are horribly configured or something is up with my computer somewhere?

 

Recently updated Windows from a November release of Win10 to this months release

Edit: Also saw this error after a reboot. 

application has been blocked from accessing graphics hardware

Was from Diablo3.exe



#4 usasma

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Posted 08 August 2016 - 05:06 AM

I primarily spend my time in the kernel space - so application errors (these occur in the user space) aren't my strong suit.

But video errors tend to occupy both spaces - so we'll still need the reports.

I'm also not a gamer - so my experience with different games isn't real varied.

 

For starters, uninstall D3 and then download/install a fresh copy to see if that helps.

Also update your video drivers - as that could also be a cause.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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