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Strange setup window and unrecognized printer


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#1 Jul-chan

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Posted 02 August 2016 - 01:51 PM

Hello, Bleeping Computer community!

I'd appreciate some experts' help.

 

Before the computer starts up, it shows the image (that black one). If I click F2, Windows 10 turns on. However, each time the computer shows wrong time. The difference varies from 45 minutes to several hours (set the time zone automatically, still to no avail).

Moreover, the printer (Canon mp 250 Pixma) doesn't work. It says "not responding". The printer itself works perfectly with another computer. Tried to reinstall the drivers - the problem remained. Did a reboot scan with Avast and as well as with MalwareBytes Anti-malware - no threats found. Read some article that it might be the cause of outdated BIOS settings. Entered the BIOS settings (the blue image) and chose optimized defaults. Lastly, when I click on setup window F2, the next time computer starts normally, but the next one again shows that black screen.

I'm getting worried whether it is some kind of "new-generation" malware or a complicated Windows 10 bug. Had no problems neither with the version nor with the printer.

 

I'd be grateful for your help. 

 

Juli-chan

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#2 usasma

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Posted 03 August 2016 - 07:47 AM

Choose F1 and set the time manually.

Then see if it continues to give you that error.

 

If it does, then you may have a weak/dead CMOS battery.

The CMOS battery is usually a silvery disk the size of a US nickle

If this is a laptop, it may not be easy to get at/find.

Post back with your make and model for additional info.


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#3 Jul-chan

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Posted 04 August 2016 - 09:48 AM

Clicking F1 and choosing BIOS defaults doesn't help. After several reboots, the computer starts showing that setup window again. 

Would removing and then inserting CMOS batter back help?

 

I added the PC info.

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#4 usasma

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Posted 07 August 2016 - 07:01 PM

The first screenshot shows a problem with the checksum in your BIOS.

If the CMOS battery isn't bad, then I'd have to suspect a problem with your motherboard.

Replacing the CMOS battery is the first step here - they're fairly cheap (only $5 US for 2 in my shop).

But, I'm not a hardware expert - so I'd check with the experts over here:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Jul-chan

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Posted 10 August 2016 - 04:42 AM

Thank you for your help. I'll try inserting a new CMOS battery.






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