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Constant Blue Screens


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#1 Gavsters

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Posted 02 August 2016 - 04:06 AM

Hello

 

I have a custom built desktop computer, one that was built by another person a few years back, had been working great.  I personally installed Windows 10 from Windows 7, upgraded the graphics card from NVIDIA 630 (I think, not too sure, it's been a while) to the NVIDIA GTX 970 and also put more RAM into it.  It originally only had 4GB of Ballistix Tactical memory and now has 4 sticks of the same RAM to make it up to 16GB installed.

 

For quite a while now, my computer has been throwing up constant blue screens every few days or  everyday if I use something it doesn't agree with, it always crashes webpages and if it really doesn't agree with me reloading the same page, it blue screens.  Not the only issue as the computer keeps restarting every so often (this happens more commonly than the blue screens) and then basically shows me a black screen with white writing telling me to click a button to reboot my computer but at this point, it just keeps showing the same message when I click something because it cannot find where the disc for my windows system is in.

 

I have recorded a couple of the blue screens that I have encountered:

 

KERNEL_ SECURITY_CHECK_FAILURE

CLOCK_WATCHDOG_TIMEOUT

WHEA_UNCORRECTABLE_ERROR

 

As there are so many different errors, I feel as if there may be a common denominator which I am unable to recognise to fix the problem.  May be I am wrong and my computer is just severely problematic.

 

UPDATE:  I forgot to mention that I do play a game called Runescape sometimes and it likes to crash the program that you download onto your computer to play it

 

Please help :)


Edited by Gavsters, 02 August 2016 - 04:30 AM.


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#2 usasma

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Posted 03 August 2016 - 06:07 AM

You are correct about the common denominator.  Actually, it's the lack of a pattern that is the clue here.  The type of errors also help to affirm that.

In short, this is most likely a hardware problem - but that can include compatibility and low-level driver issues.

 

So, let's start with this:

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

 

While waiting for a reply, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 04 August 2016 - 04:13 PM

Your UEFI/BIOS (version F9) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device has problems in Device Manager:

 

LogMeIn Hamachi Virtual Ethernet Adapter    ROOT\NET\0000    This device cannot work properly until you restart your computer.

Unless you have a great need for this - I'd suggest uninstalling it.

 

Out of 23 memory dumps there were 9 different BSOD  (aka STOP or BugCheck) error codes.  In addition, some of them directly blamed hardware.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

Your Secret Zone drivers (mdf15.sys and mvd23.sys) date from 2010 and may not be compatible with W10.
Please uninstall the Secret Zone software.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Aug  1 18:14:03.745 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080216-67312-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 6:52:14.566
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+a4 )
BugCheck EF, {ffffe001550a2840, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffe001550a2840, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_5ad83080_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3617
 
Processor may be overclocked!
Expected Frequency:   3500
Actual Frequency:     3617
Overclock Ratio:      1.03343
 
  BIOS Version                  F9
  BIOS Release Date             08/23/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             G1.Sniper M3-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 21 22:07:51.356 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072216-21406-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:41:10.212
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
*** ERROR: Module load completed but symbols could not be loaded for Wof.sys
Probably caused by :Wof.sys ( Wof+1d4fe )
BugCheck 3B, {c0000005, fffff8008279a7fd, ffffd0002273af40, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8008279a7fd, Address of the instruction which caused the bugcheck
Arg3: ffffd0002273af40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RuntimeBroker.
FAILURE_BUCKET_ID: 0x3B_Wof!Unknown_Function
CPUID:        "Intel® Core™ i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3617
 
Processor may be overclocked!
Expected Frequency:   3500
Actual Frequency:     3617
Overclock Ratio:      1.03343
 
  BIOS Version                  F9
  BIOS Release Date             08/23/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             G1.Sniper M3-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 27 15:57:35.154 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072216-22000-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:1 days 5:28:46.012
*** ERROR: Module load completed but symbols could not be loaded for Wof.sys
Probably caused by :Wof.sys ( Wof+6582 )
BugCheck 1E, {ffffffffc0000005, fffff8025d56ff38, ffffd001e8fc0e38, ffffd001e8fc0650}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8025d56ff38, The address that the exception occurred at
Arg3: ffffd001e8fc0e38, Parameter 0 of the exception
Arg4: ffffd001e8fc0650, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  HxCalendarAppI
FAILURE_BUCKET_ID: 0x1E_c0000005_Wof!Unknown_Function
CPUID:        "Intel® Core™ i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3617
 
Processor may be overclocked!
Expected Frequency:   3500
Actual Frequency:     3617
Overclock Ratio:      1.03343
 
  BIOS Version                  F9
  BIOS Release Date             08/23/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             G1.Sniper M3-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Aug  1 18:14:03.745 2016 (UTC - 4:00)**************************
mdf16.sys                   Fri Jul 30 10:26:40 2010 (4C52E120)
mvd23.sys                   Wed May 18 14:51:49 2011 (4DD41545)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
CORK40.sys                  Thu Oct 17 23:39:08 2013 (5260AD5C)
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
cthda.sys                   Tue Jun 23 05:27:01 2015 (55892665)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
nvvad64v.sys                Thu Dec 17 07:47:18 2015 (5672AED6)
NvStreamKms.sys             Tue Dec 22 15:54:00 2015 (5679B868)
nvlddmkm.sys                Tue Feb 23 14:31:51 2016 (56CCB3A7)
rzendpt.sys                 Tue Apr  5 03:09:18 2016 (5703649E)
rzudd.sys                   Tue Apr  5 03:09:21 2016 (570364A1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 19 03:04:22.404 2016 (UTC - 4:00)**************************
ssudbus.sys                 Fri Apr 22 01:09:54 2016 (5719B222)
ssudmdm.sys                 Fri Apr 22 01:09:57 2016 (5719B225)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun  7 11:07:42.762 2016 (UTC - 4:00)**************************
hiber_storport.sys          Thu Oct 29 22:42:02 2015 (5632D8FA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 23 16:18:36.065 2016 (UTC - 4:00)**************************
rzpnk.sys                   Thu May 28 15:22:11 2015 (55676AE3)
rzpmgrk.sys                 Thu Jun 11 22:57:21 2015 (557A4A91)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)


mdf16.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
mvd23.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=CORK40.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=cthda.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
http://www.carrona.org/drivers/driver.php?id=hiber_storport.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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