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Help with event viewer log


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#1 roldy

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Posted 02 August 2016 - 12:12 AM

Decided to revive a previous post on the same exact problem. My computer would just freeze, no BSOD. It would just straight up freeze. I attached the event viewer log here if anyone would care to help me look through it.

 

Specs:

Windows 10 Pro

Intel Core i7-5930K CPU@ 3.50 Ghz

16 GB Ram

 

NVIDIA GeForce GTX 980

Attached Files



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#2 usasma

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Posted 03 August 2016 - 06:02 AM

Which log did you provide?

Please let the system freeze, then recover, then generate this logfile:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 roldy

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Posted 07 August 2016 - 02:11 PM

Sorry for taking so long to get back to you. I will follow your procedure the next time I have a freeze up. Thanks for helping me with this.



#4 roldy

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Posted 07 August 2016 - 03:49 PM

Well, it happened again. I've attached the zip file to this post.

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#5 usasma

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Posted 09 August 2016 - 06:54 AM

OK, the 3 major sets of error here are:

- Razer Synapse

- Windows Media Center in Task Scheduler

- networking errors

 

Start by uninstalling the Razer software.

Then physically unplug the Razer device(s) from your system

Use another mouse/keyboard while testing.

 

Once you've finished testing, please download and install the latest, W10 compatible drivers for this device from the Razer website

Be advised that different versions of W10 may require more updated drivers (the release version, the Fall Update (1511/build 10586), or the Anniversary Update (1607/build 13292.10)

 

For the Media Center errors/warnings:

 

To stop Media Center tasks from running (and then failing) delete this registry key (as with any deletion, backup the key first):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Media Center

Once you've deleted the above registry key do the following:
- Go to the Windows\System32\Tasks\Microsoft\Windows folder and delete the Media Center folder (as with any deletion, backup the folder first).
- Then delete the Task Scheduler Library...Microsoft...Windows...Media Center task folder within the Task Scheduler (I don't think that you can back this up, but you can export the tasks individually).

 

 

For the networking errors:

- please download fresh copies of the latest, W10 compatible wired, wireless, and bluetooth software for your device

- uninstall the wired, wireless, and bluetooth software using Control Panel...Programs and Features

- install the freshly downloaded copies

- monitor for further problems.

 

If this doesn't stop the problem, then generate another logfile immediately after you've recovered from the problem and we'll see what else we can find.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 roldy

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Posted 28 August 2016 - 08:10 PM

I recently purchased a big ssd. I think what I'll do is do a fresh install on the new hard drive and see if I get any problems.






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