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Multiple, frequent BSODs


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#1 pro1137

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Posted 01 August 2016 - 02:41 PM

Hi all,

 

Ever since I've upgraded to windows 10, I've been getting many many BSODs, whereas they would only come once a month, if even that, in Windows 8.1.

 

PC is custom built in November 2014.

 

OS - Windows 10, upgraded from Windows 8.1

x64 pc

Original OS was Windows 8

This is a full retail version of the OS, was not preinstalled

System purchased November 2014

Upgraded to Windows 10 June 28 2016

 

CPU - AMD FX-8350 4.0GHz

GPU - NVIDIA GeforceGTX 970

Motherboard - ASUS M5A99FX Pro R2.0

PSU - Corsair HX850i

 

Also, while I was attmpting to run Perfmon, my PC had completely crashed/frozen with no BSOD. I couldn't do anything except restart it.

 

Thanks.

Attached Files


Edited by pro1137, 01 August 2016 - 02:44 PM.


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#2 usasma

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Posted 03 August 2016 - 05:01 AM

Your UEFI/BIOS (version 2501) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 7 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

H: drive only has less than 5% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

Perfmon shows lot's of devices disabled.  Please re-enable them and update their drivers.  Then, if you'd like, disable them again AFTER updating their drivers (drivers load early in the boot process, they remain in memory even though they are disabled).

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the entry will remain in Device Manager even though you've removed it.  So, open up Device Manager and check for the AODDriver4.2.0 (it may have another number).  Right click on it and select "Uninstall".  If it asks to remove software, put a check in the box.  Then click on OK.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

The lack of a pattern in the BSOD reports may be suggestive of a hardware, compatibility, or low-level driver problem.

But these reports are close to establishing a pattern - so the cause is more uncertain at this time.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

And also run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

This will help us to narrow down the cause(s).

 

Also, please note that your Logitech and WingMan drivers date from 2009/10 - well before W10 came out.
I'd check with the support website to ensure that you have the latest, W10 compatible versions.  If you can't find W10 compatible versions, then I'd suggest uninstalling the software for the device(s) and physically removing it from your system (for testing).

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Aug  1 14:35:29.976 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080116-10312-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:13:58.703
Probably caused by :ntkrnlmp.exe ( nt!KiDeliverApc+134 )
BugCheck 3B, {c0000005, fffff801252c8bab, ffffd0002202ecf0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801252c8bab, Address of the instruction which caused the bugcheck
Arg3: ffffd0002202ecf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  NvStreamServic
FAILURE_BUCKET_ID: 0x3B_nt!KiDeliverApc
  BIOS Version                  2501
  BIOS Release Date             04/07/2014
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99FX PRO R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  1 14:20:37.962 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080116-10000-03.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:15:02.690
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 1000007F, {8, ffffd001bd508b30, 0, fffff80025dc2898}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd001bd508b30
Arg3: 0000000000000000
Arg4: fffff80025dc2898
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID: INVALID_KERNEL_CONTEXT_0x7f_8
  BIOS Version                  2501
  BIOS Release Date             04/07/2014
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99FX PRO R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  1 14:04:41.578 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\080116-10093-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:0 days 0:42:51.305
Probably caused by :ntkrnlmp.exe ( nt!SwapContext+199 )
BugCheck A, {4, 2, 1, fffff801605c0829}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801605c0829, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  NvStreamNetwor
FAILURE_BUCKET_ID: AV_nt!SwapContext
  BIOS Version                  2501
  BIOS Release Date             04/07/2014
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A99FX PRO R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Aug  1 14:35:29.976 2016 (UTC - 4:00)**************************
LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
WmVirHid.sys                Tue Apr 27 16:08:53 2010 (4BD74455)
WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)
cbfs3.sys                   Mon Apr  9 09:21:46 2012 (4F82E26A)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
lvbflt64.sys                Mon Oct 22 22:10:38 2012 (5085FC9E)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
RTKVHD64.sys                Mon Oct  7 09:59:13 2013 (5252BE31)
AODDriver2.sys              Tue Oct 29 20:58:36 2013 (527059BC)
dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
xspltspk.sys                Wed Jun 11 16:59:54 2014 (5398C34A)
HWiNFO64A.SYS               Thu Oct  2 14:24:39 2014 (542D9867)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
xusb22.sys                  Thu Oct 29 22:41:10 2015 (5632D8C6)
VBoxNetLwf.sys              Tue Jan 19 11:40:16 2016 (569E66F0)
VBoxNetAdp6.sys             Tue Jan 19 11:40:17 2016 (569E66F1)
VBoxUSBMon.sys              Tue Jan 19 11:40:17 2016 (569E66F1)
VBoxDrv.sys                 Tue Jan 19 11:40:46 2016 (569E670E)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
nvlddmkm.sys                Sun Jul 10 18:20:31 2016 (5782CA2F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  1 11:39:53.443 2016 (UTC - 4:00)**************************
TrueSight.sys               Fri Jan 15 15:17:58 2016 (569953F6)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul 30 00:10:51.788 2016 (UTC - 4:00)**************************
nvhda64v.sys                Thu Mar 24 15:26:36 2016 (56F43F6C)
nvlddmkm.sys                Thu Jun  2 23:11:28 2016 (5750F560)


http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=WmVirHid.sys
http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys
http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys
http://www.carrona.org/drivers/driver.php?id=cbfs3.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=xspltspk.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
TrueSight.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 pro1137

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Posted 04 August 2016 - 03:22 PM

Hello usamsa, thanks for your assistance
 
My BIOS is up to date according to the ASUS website. 
 
Windows Update shows no additional updates for me to install. However, there is one update that has consistently failed to update (Hewett-Packerd - Imaging - Null Print - HP Deskjet 3510 Series) with an error 0x802400b, though I doubt this would have anything to do with my issues.
 
My disabled devices were disabled because I was using a FiiO E07k USB DAC/Amp that bypassed my on-board audio. I have since removed the device for testing and enabled and updated my standard audio drivers.
 
I have uninstalled AMD Overdrive, though I couldn't find any trace of AMD "video stuff" in my list of programs, probably because I'm using an NVIDIA GPU.
 
I have uninstalled Daemon Tools and couldn't find any trace of the STPD driver with the removal program nor in the registry afterwards.
 
I have uninstalled Riva Tuner
 
I don't believe I'm OC'ing anything, and I almost never do anyway
 
I have just completed updating my Logitech drivers and my mouse's firmware
 
 
In the time period between my original post and your reply, I had created a bootable Memtest86 USB stick and ran it. The program stated that it had found 891 errors in my RAM. Once the test completed, I removed one of the two sticks and re-ran the test, in which no errors were found in my single stick. 
 
While I haven't had a formal BSOD since I took out the second RAM stick, my PC has frozen up and flat-out stopped (I hear Win10 likes to do this instead of a BSOD for whatever reason), forcing a reboot, so there likely is still some sort of issue. Sadly, there is no minidump from this crash since I never got to a blue screen. This occurred last night (8/3/16) while I had a video paused on YouTube, before I uninstalled or updated any of the aforementioned programs/drivers
 
I have yet to start the driver verifier test, and am in the process of creating a recovery USB.
 
I did another Perfmon report and I'm seeing that it failed the Hardware Device and Driver Checks. Is there a way to tell which ones have failed? Could they have been listed as a failure because I have some devices disabled?
 
Thanks 


#4 usasma

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Posted 07 August 2016 - 07:45 PM

If you're not having BSOD's after removing the RAM stick, then Driver Verifier isn't needed.

 

Wait until the next freeze.  Then force the reboot and generate this report as soon as you get back into Windows:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

There should be a link in the Hardware Device and Driver Checks that'll direct you to the failed devices.

It's not likely that a disabled device will be listed as a failure.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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