Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Un-Bootable Computer with Windows 7 64bit Home Preimum


  • Please log in to reply
11 replies to this topic

#1 bkajiki

bkajiki

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Mexico
  • Local time:12:06 PM

Posted 01 August 2016 - 01:27 PM

I suggest you start a new topic in the Windows 7 Forurm
http://www.bleepingcomputer.com/forums/f/167/windows-7/

Make the title "unbootbable win 7 computer"

An expert with that operating system should be able to help you better than I can. This is not my forte.      

 

            

Mod Edit:  Above quote from http://www.bleepingcomputer.com/forums/t/621656/windows-7-64bitlogo-splash-boot-loopbsod-rootkit-infection/#entry4052709 - Hamluis.

 

This is the second time I have been re-directed to another thread. However I'd like to thank the Bleeping-Computer community for helping me thus far.

 

I'm having an issue with my computer not booting (Safe mode as well). I'm receiving a 0x07b BSOD error, and I'm stuck in a bootloop. I'm unable to do a system restore. Start Up Repair cannot fix the issue, I've done a FarBar scan and have been instructed with various uses of different fixlists, and nothing appears to be working.

 

I turned off my computer before work, when I came home to turn it on; I was stuck in a bootloop.

 

I did make a full image back up back in April, but there are a few files that I'd like to obtain before actually getting to the point of reformatting my computer. This would be my last resort.

 

 

Thanks,

 

-Brandon

 

FRST log removed, not allowed/used in the Win 7 forum - Hamluis.


Edited by hamluis, 01 August 2016 - 06:39 PM.


BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 23,277 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:06 PM

Posted 01 August 2016 - 01:45 PM

That error can indicate a corrupt mass storage driver. Enter your BIOS and look for an AHCI/RAID setting. Change it to IDE and see if the computer boots. If not change the setting back to what it was.



#3 CKing123

CKing123

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:British Columbia, Canada
  • Local time:12:06 PM

Posted 01 August 2016 - 02:41 PM

Can you turn on bootlog?:

 

In Recovery Environment, open Command Prompt, and type this command and press enter:

bcdedit /set {current} bootlog yes

Restart your computer, and when it gets to the boot loop, go back to Recovery Environment, and plugin your USB

 

Then, in Command Prompt, type this and press enter:

notepad

That should open notepad. Go to FileOpen

Go to your USB and remember the letter. After that, close notepad

 

Back in Command Prompt, type this command, but replace e with the letter of your USB drive:

copy C:\Windows\ntbtlog.txt e:\ntbtlog.txt

 

Then, attach the ntbtlog.txt in your next reply

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

Github | Keybase


#4 bkajiki

bkajiki
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Mexico
  • Local time:12:06 PM

Posted 01 August 2016 - 09:41 PM

Here we go.

Attached Files



#5 CKing123

CKing123

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:British Columbia, Canada
  • Local time:12:06 PM

Posted 02 August 2016 - 12:11 PM

Do you get any error when you try to boot? Something like this (This is a different error from a different computer so don't worry about the error itself):

h1.png

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

Github | Keybase


#6 bkajiki

bkajiki
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Mexico
  • Local time:12:06 PM

Posted 02 August 2016 - 12:31 PM

No, its freezes at the Windows Logo and restarts. I receive no error other than the BSOD if I enable logging in the advanced section.



#7 CKing123

CKing123

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:British Columbia, Canada
  • Local time:12:06 PM

Posted 02 August 2016 - 12:35 PM

So, you get a BSOD. Interesting. Lets take a look at the minidump folder:
 
Go back to Recovery Envonment, plug it in, and in Command Prompt, type notepad and press enter
Go to File > Open
Go to the USB drive, and remember the letter.
Then, close notepad, and in Command Prompt, type these commands:
 
mkdir e:\minidump
copy c:\windows\minidump e:\minidump /y
 
Replace e with the letter of your flash drive
 

Zip up the minidump folder on your flash drive and attach it

That will give us a minidump to fix the BSOD issues first.
 
-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

Github | Keybase


#8 bkajiki

bkajiki
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Mexico
  • Local time:12:06 PM

Posted 02 August 2016 - 12:55 PM

I'm getting a syntax error, the weird thing is my Local C:\ drive is under D:\ so I replaced the letter, and its still giving me an incorrect path. I'm starting to get a slightly frustrated and I'm getting ready to launch the Nuke :radioactive: :radioactive: and wipe the HDD

 

Do you have any suggestions where I could just at least recover files from My Documents? Any suggestions?



#9 bkajiki

bkajiki
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Mexico
  • Local time:12:06 PM

Posted 02 August 2016 - 01:09 PM

Okay so I just loaded Ubuntu and I'm able to see all my files from my Documents, Will it work if I plug my SSD and transfer all the files?



#10 CKing123

CKing123

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:British Columbia, Canada
  • Local time:12:06 PM

Posted 02 August 2016 - 01:11 PM

Lets see if there is a kernel dump.

 

Go back to Recovery Environment.

In Command Prompt, type notepad

In notepad, go to FileOpen

Go to your USB and your system disk, and remember the letter

Close notepad, and back in Command Prompt, type this:

copy c:\Windows\MEMORY.DMP e:\MEMORY.DMP

Replace c with the letter of your system drive, and e with the letter of your flash drive

 


Do you have any suggestions where I could just at least recover files from My Documents? Any suggestions?

If you want to reinstall, you can type notepad in Command Prompt > FileOpen

There, you can copy and paste files from your system drive to another disk.

 


Okay so I just loaded Ubuntu and I'm able to see all my files from my Documents, Will it work if I plug my SSD and transfer all the files?

Yes, it will

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

Github | Keybase


#11 bkajiki

bkajiki
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Mexico
  • Local time:12:06 PM

Posted 03 August 2016 - 05:44 PM

Just so you're updated, I nuked and wiped my HDD before doing so I recovered files by using the copy and paste method through notepad. Thanks for the given help and support during the attempt on helping me fix my computer.

 

-Brandon



#12 CKing123

CKing123

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:British Columbia, Canada
  • Local time:12:06 PM

Posted 04 August 2016 - 08:30 AM

You are welcome :) If you are reinstalling Windows 7 SP1, there is a way to get all the updates till April 2016 by getting a rollup package from Microsoft. See here: http://www.howtogeek.com/255435/how-to-update-windows-7-all-at-once-with-microsofts-convenience-rollup/


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

Github | Keybase





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users