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No Wifi Connections Available


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20 replies to this topic

#1 RexManning

RexManning

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Posted 01 August 2016 - 01:23 PM

Hello,

 

I came home last night and powered up my laptop only to find that my computer says "No connections are available" when I hover over the icon in the taskbar.  Other computers are able to connect to the wifi, and when I go into the Device Manager it says the adaptor is working properly.  A couple of other error messages popped up when I started the computer which are new:

 

"ADevCtrl64.exe - Application Error:  The application was unable to start correctly (0xc000007b).  Click OK to close the application."

 

"USecuAppClient.exe - System Error:  The program can't start because Wlanapi.dll is missing from your computer.  Try reinstalling the program to fix this problem."

 

For what it's worth, I ran CCleaner and Spybot.  Spybot's system scan hung up on Zlob.ZipCodec downloaded files and did not finish.

 

Any suggestions would be greatly appreciated.

 

Thanks.



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#2 Trikein

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Posted 01 August 2016 - 01:43 PM

Start by running Minitoolbox and posting the results.



#3 RexManning

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Posted 01 August 2016 - 01:50 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Jeff (administrator) on 01-08-2016 at 14:48:03
Running from "E:\"
Microsoft Windows 10 Home  (X64)
Model: Aspire M5-481PT Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
0.0.0.1 mssplus.mcafee.com
========================= IP Configuration: ================================
 
Broadcom NetLink ™ Gigabit Ethernet = Ethernet (Media disconnected)
Qualcomm Atheros AR5BWB222 Wireless Network Adapter = Wi-Fi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Jeff-Acer
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 08-9E-01-55-8E-D9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter
   Physical Address. . . . . . . . . : 68-94-23-9D-58-E1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 1A-94-23-9D-58-E1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 68-94-23-9D-58-E2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  127.0.0.1
 
Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  127.0.0.1
 
Ping request could not find host yahoo.com. Please check the name and try again.
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...08 9e 01 55 8e d9 ......Broadcom NetLink ™ Gigabit Ethernet
  8...68 94 23 9d 58 e1 ......Qualcomm Atheros AR5BWB222 Wireless Network Adapter
  7...1a 94 23 9d 58 e1 ......Microsoft Wi-Fi Direct Virtual Adapter
  2...68 94 23 9d 58 e2 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/01/2016 09:11:02 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (07/31/2016 11:04:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: SDScan.exe, version: 2.4.40.181, time stamp: 0x535a5179
Faulting module name: SDScanLibrary.dll_unloaded, version: 2.4.40.131, time stamp: 0x535a510a
Exception code: 0xc0000005
Fault offset: 0x000e7138
Faulting process id: 0x231c
Faulting application start time: 0xSDScan.exe0
Faulting application path: SDScan.exe1
Faulting module path: SDScan.exe2
Report Id: SDScan.exe3
Faulting package full name: SDScan.exe4
Faulting package-relative application ID: SDScan.exe5
 
Error: (07/31/2016 09:33:46 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: JEFF-ACER)
Description: Package windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy+microsoft.windows.immersivecontrolpanel was terminated because it took too long to suspend.
 
Error: (07/31/2016 09:26:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 81758109
 
Error: (07/31/2016 09:26:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 81758109
 
Error: (07/31/2016 09:26:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/30/2016 07:44:14 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (07/28/2016 03:06:40 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (07/28/2016 03:04:30 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (07/27/2016 11:06:03 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: JEFF-ACER)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
 
System errors:
=============
Error: (08/01/2016 11:44:09 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.
 
Error: (08/01/2016 10:50:39 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.
 
Error: (08/01/2016 10:39:46 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.
 
Error: (08/01/2016 09:17:51 AM) (Source: DCOM) (User: JEFF-ACER)
Description: {08D9DFDF-C6F7-404A-A20F-66EEC0A609CD}
 
Error: (08/01/2016 09:15:51 AM) (Source: Service Control Manager) (User: )
Description: The Geolocation Service service terminated with the following error: 
%%126 = The specified module could not be found.
 
 
Error: (08/01/2016 09:08:14 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.
 
Error: (08/01/2016 09:02:40 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.
 
Error: (08/01/2016 08:55:11 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.
 
Error: (07/31/2016 11:12:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Sync Host_38fd6 service to connect.
 
Error: (07/31/2016 11:12:47 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Sync Host_38fd6 service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (08/01/2016 09:11:02 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (07/31/2016 11:04:10 PM) (Source: Application Error)(User: )
Description: SDScan.exe2.4.40.181535a5179SDScanLibrary.dll_unloaded2.4.40.131535a510ac0000005000e7138231c01d1eb9615ab2272C:\Program Files (x86)\Spybot - Search & Destroy 2\SDScan.exeSDScanLibrary.dll09104f3b-ae95-4689-b12a-844e35bdac36
 
Error: (07/31/2016 09:33:46 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: JEFF-ACER)
Description: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy+microsoft.windows.immersivecontrolpanel
 
Error: (07/31/2016 09:26:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 81758109
 
Error: (07/31/2016 09:26:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 81758109
 
Error: (07/31/2016 09:26:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/30/2016 07:44:14 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (07/28/2016 03:06:40 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (07/28/2016 03:04:30 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (07/27/2016 11:06:03 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: JEFF-ACER)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2144927141
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-07-15 17:49:26.031
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-13 20:00:00.993
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-17 22:27:58.840
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-15 18:56:28.275
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-05-14 11:33:25.389
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-05-11 19:54:28.010
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-04-14 19:17:07.825
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-04-13 17:54:23.513
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-03-23 18:33:17.289
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-03-11 16:04:57.346
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.7.42330 - BitTorrent Inc.)
Acer Backup Manager (HKLM-x32\...\InstallShield_{9DDDF20E-9FD1-4434-A43E-E7889DBC9420}) (Version: 4.0.0.0059 - NTI Corporation)
Acer Device Control Lite (HKLM-x32\...\ADevCtrl) (Version: 1.10.2004.120905 - Acer Inc.)
Acer Device Fast-lane (HKLM\...\{3F62D2FD-13C1-49A2-8B5D-47623D9460D7}) (Version: 1.00.3007 - Acer Incorporated)
Acer Instant Update Service (HKLM\...\{8215A318-CC27-435E-B3EA-2E3443C8998C}) (Version: 1.00.3013 - Acer Incorporated)
Acer PicEvermore (HKLM-x32\...\{25F6C1CB-C8F0-4BAE-996B-9C16F97B82F3}) (Version: 1.0.0.0035 - NTI Corporation) Hidden
Acer PicEvermore (HKLM-x32\...\InstallShield_{25F6C1CB-C8F0-4BAE-996B-9C16F97B82F3}) (Version: 1.0.0.0035 - NTI Corporation)
Acer Power Management (HKLM\...\{91F52DE4-B789-42B0-9311-A349F10E5479}) (Version: 7.00.3006 - Acer Incorporated)
Acer Recovery Management (HKLM\...\{07F2005A-8CAC-4A4B-83A2-DA98A722CA61}) (Version: 6.00.3011 - Acer Incorporated)
Acer Theft Shield (HKLM\...\{8ADB0CD2-4E5A-452F-BB3B-3A2984CAC749}) (Version: 1.01.3006 - Acer Incorporated)
Acer USB Charge Manager (HKLM\...\{07E867C5-0C48-40FF-A013-DDAF4565AD47}) (Version: 2.00.3001 - Acer Incorporated)
AcerCloud (HKLM-x32\...\{A5AD0B17-F34D-49BE-A157-C8B3D52ACD13}) (Version: 2.01.3115 - Acer Incorporated)
AcerCloud Docs (HKLM-x32\...\{CA4FE8B0-298C-4E5D-A486-F33B126D6A0A}) (Version: 1.00.3201 - Acer Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20050 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.5.0.880 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
Agatha Christie - Death on the Nile (HKLM-x32\...\WTA-9187d0eb-c3eb-4663-8ab8-fa3138a5e661) (Version: 2.2.0.98 - WildTangent) Hidden
Aloha TriPeaks (HKLM-x32\...\WTA-984799eb-bcd0-4bcc-90b6-13d2e67738df) (Version: 2.2.0.98 - WildTangent) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{26356515-5821-40FA-9C3D-9785052A1062}) (Version: 4.3.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{C2651553-6CA3-4822-B2E6-BC4ACA6E0EA2}) (Version: 4.3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}) (Version: 9.3.0.15 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Atheros)
Backup Manager v4 (HKLM-x32\...\{9DDDF20E-9FD1-4434-A43E-E7889DBC9420}) (Version: 4.0.0.0059 - NTI Corporation) Hidden
Bejeweled 3 (HKLM-x32\...\WTA-c776adbc-5e7e-4bca-bbbe-4a36f11599c8) (Version: 2.2.0.98 - WildTangent) Hidden
Bitdefender Antivirus Plus 2013 (HKLM\...\Bitdefender) (Version: 16.28.0.1789 - Bitdefender)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Bookmaker (HKLM-x32\...\500DE985-FFBB-4125-B7DA-0E0D5CF3680D) (Version: 16.6 - IGSoft)
CCleaner (HKLM\...\CCleaner) (Version: 5.16 - Piriform)
Citrix Receiver (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 14.1.0.0 - Citrix Systems, Inc.)
clear.fi SDK - Video 2 (HKLM-x32\...\{EBA33CAD-E071-48d5-A168-FBA4EEB42E93}) (Version: 2.1.1925 - CyberLink Corp.) Hidden
clear.fi SDK- Movie 2 (HKLM-x32\...\{35DA427D-BB23-49B8-9AFD-CFFCFE3B708D}) (Version: 2.1.2008 - CyberLink Corp.) Hidden
Cradle Of Egypt Collector's Edition (HKLM-x32\...\WTA-a9536f6a-8fd5-46a1-97f2-785b12e20fdf) (Version: 2.2.0.98 - WildTangent) Hidden
CyberLink MediaEspresso 6.5 (HKLM-x32\...\InstallShield_{E3739848-5329-48E3-8D28-5BBD6E8BE384}) (Version: 6.5.3103_44819 - CyberLink Corp.)
Delicious: Emily's True Love Premium Edition (HKLM-x32\...\WTA-274e3b0c-e29a-4f43-8510-34cf51a5e7a0) (Version: 2.2.0.98 - WildTangent) Hidden
Dolby Home Theater v4 (HKLM-x32\...\{B26438B4-BF51-49C3-9567-7F14A5E40CB9}) (Version: 7.2.8000.13 - Dolby Laboratories Inc)
Dora's World Adventure (HKLM-x32\...\WTA-2efefd5c-1956-448b-bc6e-9d79d82655de) (Version: 2.2.0.95 - WildTangent) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 6.4.14 - Dropbox, Inc.)
eBay Worldwide (HKLM-x32\...\{A694AF57-9891-4D62-824C-7E55A1361A14}) (Version: 2.3.0630 - OEM)
ELAN Touchpad 11.15.0.18_X64 (HKLM\...\Elantech) (Version: 11.15.0.18 - ELAN Microelectronic Corp.)
ExpressCache (HKLM\...\{2EBEFDA8-F905-4C39-AC1C-D5ABE7B3E0AE}) (Version: 1.0.86 - Diskeeper Corporation)
f.lux (HKCU\...\Flux) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.103 - Google Inc.)
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HID Monitor (HKLM-x32\...\{1C8D89D8-6B60-4034-9934-3AE90101CB22}) (Version: 1.1.3 - Acer Incorporated)
iCloud (HKLM\...\{ADFDB647-35C0-4254-9EE6-2D9C3B7104BD}) (Version: 5.2.1.69 - Apple Inc.)
Identity Card (HKLM-x32\...\{3D9CB654-99AD-4301-89C6-0D12A790767C}) (Version: 2.00.3004 - Acer Incorporated)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.4276 - Intel Corporation)
Intel® Rapid Start Technology (HKLM-x32\...\3D073343-CEEB-4ce7-85AC-A69A7631B5D6) (Version: 2.1.0.1002 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.4.1001 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
iTunes (HKLM\...\{9F4BF859-C3A4-4AB6-BDD1-9C5D58188598}) (Version: 12.4.1.6 - Apple Inc.)
Java 8 Update 91 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.14 - Oracle Corporation)
Java SE Development Kit 8 Update 20 (HKLM-x32\...\{32A3A4F4-B792-11D6-A78A-00B0D0180200}) (Version: 8.0.200.26 - Oracle Corporation)
Jewel Match 3 (HKLM-x32\...\WTA-6a8b345e-c0d4-4c9b-8a87-05260233f32a) (Version: 2.2.0.98 - WildTangent) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 7.0.4 - Acer Inc.)
Live Updater (HKLM-x32\...\{EE26E302-876A-48D9-9058-3129E5B99999}) (Version: 2.00.3004 - Acer Incorporated)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.11.334.1 - McAfee, Inc.)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 47.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0 (x86 en-US)) (Version: 47.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.0.5999 - Mozilla)
Mystery P.I. - Curious Case of Counterfeit Cove (HKLM-x32\...\WTA-7ccfe4e1-8bc3-4813-b541-e2da4cf7c8e6) (Version: 2.2.0.98 - WildTangent) Hidden
MyWinLocker (HKLM\...\{0B78ECB0-1A6B-4E6D-89D7-0E7CE77F0427}) (Version: 4.0.14.35 - Egis Technology Inc.) Hidden
MyWinLocker 4 (HKLM-x32\...\{39F15B50-A977-4CA6-B1C3-6A8724CDA025}) (Version: 4.0.14.35 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.24 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.24 - Egis Technology Inc.)
NTI Media Maker 9 (HKLM-x32\...\{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.9008 - NTI Corporation) Hidden
NTI Media Maker 9 (HKLM-x32\...\InstallShield_{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.9008 - NTI Corporation)
Office Addin (HKLM-x32\...\{6D2BBE1D-E600-4695-BA37-0B0E605542CC}) (Version: 2.01.3200 - Acer)
Online Plug-in (HKLM-x32\...\{F390D923-76F1-458E-8218-8C0C156CDCFD}) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Peggle Nights (HKLM-x32\...\WTA-d8610c8c-4385-4576-85eb-41964ebba318) (Version: 2.2.0.98 - WildTangent) Hidden
Penguins! (HKLM-x32\...\WTA-6037040c-74db-4cf2-8b9b-d8c6b5d57e66) (Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-914042a7-03dc-40ed-8250-e3028740a045) (Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-c1ee97df-78d8-4422-8980-5192325f680d) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-d29b3c1b-79e5-48c8-b6bb-ebe76c25eee8) (Version: 2.2.0.98 - WildTangent) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.208 - Qualcomm Atheros Communications)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7535 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.2.8400.28123 - Realtek Semiconductor Corp.)
Search Protection (HKCU\...\Search Protection) (Version: 20.8.0.3 - Spigot, Inc.)
Self-service Plug-in (HKLM-x32\...\{47117FCA-0D00-4B6D-9D68-00B763629463}) (Version: 4.1.0.41738 - Citrix Systems, Inc.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Skype™ 7.25 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.25.106 - Skype Technologies S.A.)
Sleep Memory Optimizer (HKLM\...\{BF63C2C3-9A5B-4366-AA5F-015292B919F0}) (Version: 1.01.3000 - Acer Incorporated)
Smart Timer (HKLM-x32\...\{89DB52FC-EA72-468F-A0C7-150AF8B7AB74}) (Version: 1.00.3007 - Acer Incorporated)
Sonos Controller (HKLM-x32\...\{7BBA9BF8-05DF-47D8-8880-82A9B99505B9}) (Version: 31.9.26010 - Sonos, Inc.)
Spotify (HKLM-x32\...\Spotify) (Version: 0.8.4.99.ga249b5f1 - Spotify AB)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
StreamTorrent 1.0 (HKLM-x32\...\StreamTorrent 1.0) (Version:  - )
Tales of Lagoona (HKLM-x32\...\WTA-9cd38ce2-cde1-43f8-8c8e-75ff81d5383a) (Version: 2.2.0.110 - WildTangent) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.3.0 - WildTangent)
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.0.9.3 - WildTangent) Hidden
Windows Driver Package - MadCatz (Said506F) HIDClass  (06/14/2011 7.0.11.47) (HKLM\...\009819EF3DBDE8F7EBBFD20585299A20D930A67D) (Version: 06/14/2011 7.0.11.47 - MadCatz)
WTTouchApplicationSuite (HKLM-x32\...\{D6D6EB59-35DB-4056-A0D3-01ABF7904E84}) (Version: 2.00.3004 - Acer Incorporated.)
Zuma's Revenge (HKLM-x32\...\WTA-8d085a46-9563-4a22-aebc-c7e42e09fa8d) (Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Devices: ================================
 
Name: HD WebCam
Description: USB Video Device
Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: usbvideo
Device ID: USB\VID_04F2&PID_B335&MI_00\7&BFAD3D1&0&0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 44%
Total physical RAM: 5959.27 MB
Available physical RAM: 3277.63 MB
Total Virtual: 7175.27 MB
Available Virtual: 4072.86 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Acer) (Fixed) (Total:448.11 GB) (Free:343.54 GB) NTFS
3 Drive e: (STORE N GO) (Removable) (Total:3.73 GB) (Free:3.71 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\JEFF-ACER
 
Administrator            DefaultAccount           Guest                    
Jeff                     Sonos                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
28-07-2016 19:06:22 Scheduled Checkpoint
 
**** End of log ****


#4 Trikein

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Posted 01 August 2016 - 02:22 PM

First thing I notice is you are running Windows 10, but I don't see any drivers listed for Windows 10 on Acer's website for it. What drivers are you using for your wireless adapter? (AR5BWB222)



#5 RexManning

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Posted 01 August 2016 - 02:30 PM

Sorry in advance, but I'm not entirely sure what information you are looking for.  

 

The driver version is 3.0.2.182.

 

When I go into Driver Details, it shows the following two Driver files:

 

C:\WINDOWS\system32\DRIVERS\athw8x.sys

C:\WINDOWS\System32\drivers\vwifibus.sys

 

If there is additional information that would be helpful, please let me know.



#6 Trikein

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Posted 01 August 2016 - 02:53 PM

No, what I mean is Acer hasn't released any drivers for your wireless card for Windows 10. Also, I notice your laptop was made with Windows 8. My question is when did you upgrade to Windows 10, and when you did, what drivers did you use to get online after? It is possible the installer auto-detects the OS and installs a non-listed driver. That might explain why you are version 3 when the Windows 8 driver is up to 10.

 

::Edit:: Nope, I downloaded the file and it's just zipped, not a installer, and only has drivers for Windows 7,8, and 8.1. You are running the driver for Windows 8. "athw8x.sys". My guess is some of the Acer bloatware updated and broke the fragile driver.

 

Anyone know if Acer made a driver the AR5BWB222 for Windows 10? All my sources I am finding don't look legitimate.


Edited by Trikein, 01 August 2016 - 03:01 PM.


#7 JohnC_21

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Posted 01 August 2016 - 03:08 PM

I go here for my Atheros drivers. It's not an official site but I never had a problem with it. The drive will need to be installed via Device Manager. 

 

https://www.atheros-drivers.com/download-driver-for-Atheros-chipset-with-id-74-and-Windows10-64bit.html

 

Edit: Unzipping the file shows athw10x.sys


Edited by JohnC_21, 01 August 2016 - 03:09 PM.


#8 Trikein

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Posted 01 August 2016 - 03:12 PM

Yea, I never go to or suggest non official sites. Not only could the site be risky but the drivers may not be signed or tested. If you are willing to go to that site and try a driver, that is your risk to take, but I would suggest waiting for a alternate suggestion. It looks like what ever driver you got isn't working now. The only suggestion I can think of now (but I am still looking) is to contact the manufacture and see what Windows 10 support they have.


Edited by Trikein, 01 August 2016 - 03:15 PM.


#9 RexManning

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Posted 01 August 2016 - 03:16 PM

No, what I mean is Acer hasn't released any drivers for your wireless card for Windows 10. Also, I notice your laptop was made with Windows 8. My question is when did you upgrade to Windows 10, and when you did, what drivers did you use to get online after? It is possible the installer auto-detects the OS and installs a non-listed driver. That might explain why you are version 3 when the Windows 8 driver is up to 10.

 

::Edit:: Nope, I downloaded the file and it's just zipped, not a installer, and only has drivers for Windows 7,8, and 8.1. You are running the driver for Windows 8. "athw8x.sys". My guess is some of the Acer bloatware updated and broke the fragile driver.

 

Anyone know if Acer made a driver the AR5BWB222 for Windows 10? All my sources I am finding don't look legitimate.

Okay, I installed this before your edit.  No harm, no foul.

 

Does the new Application that I get after reboot stating that ADevCtrl64.exe was unable to start correctly have anything to do with this?



#10 Trikein

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Posted 01 August 2016 - 04:04 PM

ADevCtrl64.exe is for Acer's Device Controll app. It's basically bloatware designed to control certain features on your computer that would otherwise be in different places. It DOES have control over enable/disable of your wireless card, so it could have a effect. However, looking at the log, it looks like it couldn't run because it can't find the wireless driver to load in order to have that control. Another words, I thought "the problem" was causing the error, not the other way around.



#11 RexManning

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Posted 02 August 2016 - 05:24 PM

Yea, I never go to or suggest non official sites. Not only could the site be risky but the drivers may not be signed or tested. If you are willing to go to that site and try a driver, that is your risk to take, but I would suggest waiting for a alternate suggestion. It looks like what ever driver you got isn't working now. The only suggestion I can think of now (but I am still looking) is to contact the manufacture and see what Windows 10 support they have.

From what I can tell, Acer has punted the problem back to Microsoft, who in turn suggests reverting back to the old driver.

 

I upgraded to Windows 10 several months ago and had zero problems until Sunday.  Would that suggest it is something other than Windows 10 compatibility?



#12 FreeBooter

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Posted 02 August 2016 - 05:51 PM

Hi RexManning,

I ask JohnC_21 to attach the driver he has downloaded from the download link he has provided for you for some reason i could not download the driver myself everytime i tried to a new page opens at same website listing the .inf file content i don't know why this happens for me but when JohnC_21 attaches the driver for you wireless card i will explain to you how to install the .sys file located within archive JohnC_21 will attach to his next post.

Edited by FreeBooter, 02 August 2016 - 05:52 PM.

Posted Image


#13 RexManning

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Posted 03 August 2016 - 08:36 PM

Latest oddity I've discovered:  If I go to Network Connections, right click on Wi-Fi, and select Connect/Disconnect, it pulls up the Network and Internet Settings window.

 

I am open to trying anything at this point.



#14 JohnC_21

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Posted 03 August 2016 - 08:54 PM

If found the correct page where you should be able to download a zip file of the driver for your wifi. This may or may not work for you.

 

Go here and click the green download button. You will get a zip file named win10-10.0.0.329-whql.zip. If you are worried about downloading from this site you can go to virustotal.com and scan the zip file before opening.

 

Unzip the file to a folder on your desktop. In it will be 6 files. 

 

athw10.cat

athw10x.cat

athw10.inf

athw10.sys

athw10x.inf

athw10x.sys

 

Delete the files that do not have an x suffix. Files with the X suffix is for your 64bit. Delete the other files I have marked in bold. 

 

Right click your wifi adapter in Device Manager and select Update Driver > Have Disk. Point it to the inf file in the unzipped folder. Reboot.

 

This guide is for XP  8 but is similar to 10. Edit: updated link

 

If successful disable automatic driver updates in Windows 10


Edited by JohnC_21, 03 August 2016 - 08:57 PM.


#15 RexManning

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Posted 03 August 2016 - 09:39 PM

Thanks JohnC.  Unfortunately that was not successful.






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