I have a lady who brought her mom's laptop to me. They cannot login with the live account login (Password is forgotten). I requested password reset in which there is only an email code option, the person didn't have a cell phone setup on the acct. Naturally they don't remember the password for the email acct either. I had them call "Aol" to reset their email password but the password they gave me will not work. It seems like a losing cause. Is there any other way to login to this acct? Shut the password option down? Create a new Admin acct? Something?